Audi Meadowlands

Spent over $100k on a one year old preowned and felt like I was dealing with a fly by night used car lot, not an Audi Dealer. They told me the car came from factory with only one key and Audi USA would provi I was dealing with a fly by night used car lot, not an Audi Dealer. They told me the car came from factory with only one key and Audi USA would provide a second key, which was a lie. When I called them out on it and asked for them to provide a second key at a discount they flat out said no. After I got the car home I realized they did a hack job repainting two of wheels with what appeared to be a can of spray paint, Whatever detailing they did to the car left swirl marks worse than your average car wash. They lied about the Audi extended warranty packages available for the car until I called another dealership and had to tell them that before they would honor what was advertised on their own website. More

Overall great experience, Courtney made the my entire experience stress free, no complaints, overall 5 stars! experience stress free, no complaints, overall 5 stars! More

Esma is an excellent employee there at Audi. She was informative and kept me up to date with everything on my vehicle. She's a great addition to your Audi Family. Thanks. She was informative and kept me up to date with everything on my vehicle. She's a great addition to your Audi Family. Thanks. More

While my A3 was in the body shop, Esma was so patient with me as I called once a week (sometimes more) to check on the status of my car. She was always super sweet and enthusiastic, even when I was frust with me as I called once a week (sometimes more) to check on the status of my car. She was always super sweet and enthusiastic, even when I was frustrated. Great customer service really makes a huge difference in a situation like mine, and she was amazing every step of the way! More

Esma was a pleasure to work with. Kept constant contact with me and made my experience go smoothly. Kept constant contact with me and made my experience go smoothly. More

The staff are courteous and friendly and by agent Ronald really take good care of us really take good care of us More

Staff were friendly, informative, and patient. The Communication was easy and reliable. Courtney made the process easier. The Communication was easy and reliable. Courtney made the process easier. More

Extremely positive atmosphere provided by front desk contact, Esma. 10/10. Courtesy vehicle was a 2/10. Many stains and strong cigarette odor. contact, Esma. 10/10. Courtesy vehicle was a 2/10. Many stains and strong cigarette odor. More

Incredibly helpful knowledgeable and Pleasant. She called me back when she said she would and kept me in the loop at every step. Up. She went above and beyond. An excellent service person. She called me back when she said she would and kept me in the loop at every step. Up. She went above and beyond. An excellent service person. More

Service person did not top off fluids which was listed as the first job on the work order. Which makes me believe there were other job(s) not completed. I will never know for sure until something goes wrong. the first job on the work order. Which makes me believe there were other job(s) not completed. I will never know for sure until something goes wrong. Then of course the service department will deny any wrong doing / incompetence. More