Audi Melbourne

Awesome service Was handled very well by Chris who got my car taken care of in a timely fashion. Love this dealership. Used them when I had a Mercedes and now they t Was handled very well by Chris who got my car taken care of in a timely fashion. Love this dealership. Used them when I had a Mercedes and now they take care of my Audi Lisa More

Unprofessional Service My AC has been shot for over a year. It works when I’m driving, but doesn’t work when the car is idle. I’ve been suffering through it because I’ve bee My AC has been shot for over a year. It works when I’m driving, but doesn’t work when the car is idle. I’ve been suffering through it because I’ve been taking care of other things. I’m finally able to take it in, but before I do I call and tell them what’s wrong to make sure my extended warranty will cover everything. They said their should be no issues. I called my warranty company and they said the same thing. I drop my car off and after the diagnostic I’m told nothing will be covered because they assume my AC is broken due to a small fender bender I was in more than 8 months after the AC initially went out. I tell them the AC was shot before the fender bender, which was not my fault, and that I have photo evidence of both when the AC when out and when the fender bender occurred, both with time stamps. They proceed to tell me that “there are a lot of honest people in this world and a lot of dishonest people in this world” and that they don’t know which one I am so they’re going to assume the AC was broken when the fender bender occurred even though they have no actual way of prooving that’s true. Then the supervisor, Andy, proceeds to threaten me and say that if I’m going to give them a hard time about it that he “can make things a lot worse for me” and submit the diagnostic they wrote up to my warranty company to stop me from getting the repairs covered at a different auto shop. So basically they gave me no other option but to pay for the diagnostic and the repairs, everything they said would be covered under the warranty to get me there under false pretense. Completely unethical and unprofessional for no apparent reason except to get more money. They have no way of proving their diagnostic to be accurate, and will not accept photo and video evidence that the AC was broken long before the fender bender, which was so small it didn’t even leave a dent. I’ve filed a complaint with the States Attorney General, and the Better Business Bureau, and I will be filling out a Customer Satisfaction Survey. Minimum, because they have no proof that the ac is broken due to the fender bender, and I have proof that it was broken before that, they should have at least allowed me to take my car elsewhere for a second opinion instead of calling me a liar and threatening to make sure all my future repairs would be questioned by my warranty company and lessen my chances of getting anything covered. I wanted to share my experience for anyone who might be taking their vehicle there to be serviced. They will tell you your warranty will cover everything to get you in there, but in my experience they will do everything they can to find a reason to not let that happen. Going so far as to write up a diagnostic with no evidence for what they state caused the problem, when I have proof the problem started long before. Update: after calling corporate and being on the phone with them for 3 hours, Audi of Melbourne decides not to charge for the diagnostic, but when we go to pick up the car Andy, the supervisor, proceeds to call me a liar again, and repeated in an extremely condenscening and unprofessional tone that he could still send in the diagnostic to my warranty company to prevent me from having it covered. Despite the photo and video evidence of the timeline, and in his diagnostic report they didn’t test anything, they simply saw a small scratch on the fan module and said that was the cause, but didn’t do any tests. He also said, again in a very condescending tone, “I gave you a free diagnostic, I thought that was pretty nice of me” when him and I both know corporate made him do that. And this was after he called me a liar and threatened me, which I have on video. The “diagnostic”, if you can even call it that, was simply a look over. They even stated the module might still work, but they didn’t test it because they saw a scratch. I have video of Andy’s unprofessionalism will be submitting it to Audi’s corporate office. More

Coolant Issue Great service . My Audi 4 kept telling me to check coolant level. I went to purchase coolant it requires a special coolant G12 . So i went to the d Great service . My Audi 4 kept telling me to check coolant level. I went to purchase coolant it requires a special coolant G12 . So i went to the deal-ship it was a water pump issue. Than god it was under warranty! Excellent and customer service. Sherri is the Best More

Consistent Fine Customer Service Over the three years I have used this dealership, the service department has delivered. If there was an issue, Mike made sure things were straightene Over the three years I have used this dealership, the service department has delivered. If there was an issue, Mike made sure things were straightened out to my satisfaction. More

Not the High End Service Expected I bought an Audi because I wanted a high end vehicle. The purchasing of a vehicle was great at the Melbourne location but service is a completely dif I bought an Audi because I wanted a high end vehicle. The purchasing of a vehicle was great at the Melbourne location but service is a completely different matter. I assumed that the service department would be high end and I guess that was my mistake. I think this service department can be better at communicating details about service for my vehicle. Since the vehicle was new, I was having window tinting and radar detector installs. Also needed a new master key fob, which they messed up the first time they had my vehicle. So we had 1 fully functioning key fob for over a month till the vehicle went back in for the next service appointment. I just found out they will have my vehicle all week for something I was told would take 1 maybe 2 days. I called for an update when I didn't hear from them to find out this information. Why am I doing all the leg work for this service department? I'm seriously considering taking the vehicle to Orlando for future services. More

Excellent service & Staff Mike in Service took very good care of me. My car is new (only 5000) miles & I just wanted to have a quick check before I head North for the summer. Mike in Service took very good care of me. My car is new (only 5000) miles & I just wanted to have a quick check before I head North for the summer. It always make me feel safe when I have the car checked before the long drive. All is well. And the check was so fast that I did not even have time to order a sandwich. Thank you, Linda More

Great service as always on our 2016 Audi A5 CAB AUDI Service group arranged pickup and return to our home in Vero Beach execution and service were flawless! Car is amazing and we love it! AUDI Service group arranged pickup and return to our home in Vero Beach execution and service were flawless! Car is amazing and we love it! More

Great experience servicing my Audi Great service! Mike Conway is a great service advisor, he helped me with the service appointment, loaner car and even some additional things for my ca Great service! Mike Conway is a great service advisor, he helped me with the service appointment, loaner car and even some additional things for my car besides the service... easy and painless process. Loaner was ready when I arrived and the paperwork was quick. Service to the car (55k) was really good and fast. Will be coming back for sure. More

Excellent Service and Staff Tony and the Audi team are very professional and responsive. This was my 2nd purchase from Audi Melbourne and will continuing using them in the futur Tony and the Audi team are very professional and responsive. This was my 2nd purchase from Audi Melbourne and will continuing using them in the future. More

Audi Service Team Is Very Responsive Mike was very professional and answered all of my questions. He got my car in and out in a very short time. Thank you. Cheryl Mike was very professional and answered all of my questions. He got my car in and out in a very short time. Thank you. Cheryl More