Audi Millburn

Go here for a 3 hour oil change With an appointment it takes 3 hours to do an oil change and they don't give loner cars. Unless you have too much free time, go somewhere else. With an appointment it takes 3 hours to do an oil change and they don't give loner cars. Unless you have too much free time, go somewhere else. More

Excellent used car buying experience My salesman was Jake and he made buying a used car a painless and enjoyable experience - there's a first! He even picked me up at the station when I c My salesman was Jake and he made buying a used car a painless and enjoyable experience - there's a first! He even picked me up at the station when I came to collect the car. Highly recommended. More

First Audi Purchase Walking into the dealership I was met by Steve Duthie. He immediately greeted me and asked if there were any questions that I had that he could answe Walking into the dealership I was met by Steve Duthie. He immediately greeted me and asked if there were any questions that I had that he could answer for me. I was interested in the Q5 and he took the time to sit with me and show me the entire car. He was very pleasant, mild mannered and calm and I would highly recommend him to anyone new or any previous owner of Audi. It was a very pleasant buying experience from beginning to end . Barbara S More

Extraordinary Service From Joe Sasso Joe far exceeded the service experiences that I have had with various Mercedes dealerships over the past 15 years. He was very knowledgeable and pati Joe far exceeded the service experiences that I have had with various Mercedes dealerships over the past 15 years. He was very knowledgeable and patient when presenting various options while he remained cognizant of my budget. I am thrilled with my new Audi!! More

Terrible service DCH Millburn Audi sent us on our way July 15th with a bad tire. We had come to them with two damaged tires (nails). They replaced one and they swore t DCH Millburn Audi sent us on our way July 15th with a bad tire. We had come to them with two damaged tires (nails). They replaced one and they swore to me the other was safe. Well, we just got stuck in Baltimore with a flat tire during our 800 mile trip. Dealerships in Baltimore were all closed. No Pirelli Scorpion Zero 20" tires were in stock anywhere near us. Roadside assistance could only offer to tow the car to a dealer and give us a rental leaving us stuck in Baltimore until Monday. We tried to buy another brand of tire and were advised by the tire store we would have had to replace all four because of the Quattro all wheel drive. You cannot have different treads in different wheels or you can damage the car. I should state I have tire insurance. I assume if I didn't they would have advised I purchase two new tires at the dealer on the 15th. We also assume they were trying to save money and didn't want to give us two free new tires. Instead they only gave us the one new tire and said the other one was fine and not leaking air. Shame on you for putting my family at risk on the road. Also, I am terribly angry the first part of our vacation has been ruined. We may be trading in the car Monday - we deserve better service than Audi and this dealership has given us. More

First time Audi buyer Joe was so great.. Got me a great deal and was so honest, realistic, and helpful the entire time. I would recommend him to anyone! Joe was so great.. Got me a great deal and was so honest, realistic, and helpful the entire time. I would recommend him to anyone! More

Incredibly unprofessional, and discourteous Initially talked to a salesman whom i got off the wrong foot with. Was immediately followed up by customers relations dept to clear up any miscommunic Initially talked to a salesman whom i got off the wrong foot with. Was immediately followed up by customers relations dept to clear up any miscommunication. Very courteous of them, so i decided to come in, give them a shot, and left a deposit of $ 500.00 on 18 July for a vehicle. Along the way, i came across a different deal that was more enticing so i went with the latter. Trying to obtain my $ 500.00 dollars back has been one of the most challenging tasks i have ever endured. Tougher than my 3 tours in the middle east as an active duty service member. Been promised " 10 days " , then a " few days " , then " 2 days ". Been transferred then transferred with no answers for couple weeks. Today, now 17 August, almost a month later, i turn to my bank account and see another $ 500.00 being withdrawn from DCH AUDI. I have absolutely no clue what heinous activity and tom foolery is going on down there in DCH but this is unacceptable. I dont even believe 'John" whom i spoke with, is even the manager. Why i have to wait almost a month to get a straight, honest, answer is appalling. There goes a mysterious $1000.00 down. More