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Audi Millburn
Maplewood, NJ
1,043 Reviews
Audi NJ location, DCH Millburn Audi, an award winning Audi dealer in New Jersey, is conveniently located in Maplewood, NJ, just minutes from the Garden State Parkway and Interstates 78, 280, and 287. We are a proud member of DCH Auto Group, a network of award-winning car dealerships in metropolitan New Jersey, New York, Connecticut and southern California.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 1,043 reviews
January 08, 2015
Robert Duarte Best purchase experience I've ever had. I never write reviews unless my experience is exceptional or horrible. I just purchased a Audi A7 from a gentleman named Robert Duarte. I hate buying I never write reviews unless my experience is exceptional or horrible. I just purchased a Audi A7 from a gentleman named Robert Duarte. I hate buying a vehicle because you usually get the sales run around and I end up in a bad mood by the time I purchase the car. Working with Robert was smooth and easy. All I ask is tell me the truth about the price terms and I will make up my mind immediately. Working with Robert was smooth and easy. He did what he said with no surprises and was a joy to work with. The bottom line is I got a amazing vehicle for a great price. I know where I will shop the next time I get a new car. More
by MarkS
Employees Worked With
Robert Duarte
January 04, 2015
Joe Sasso and my new A3 Joe Sasso did an excellent job in my search for a new car lease. He asked me what I was looking for in terms of price before I went to the show room. Joe Sasso did an excellent job in my search for a new car lease. He asked me what I was looking for in terms of price before I went to the show room. Upon going, he had narrowed down the car that would best suit me, and A3. He presented me with a few different leasing options and it was fairly easy for me to pick the one that worked best for me. He explained all of the new features in the 2015 car and I then went for a test drive. He answered all of the questions I had and the choice to go with the Audi car was a no brainer. He was able to deliver the car to me ahead of when I had asked for it to be ready. This was the best new car experience I've had. The finance manager also was very helpful in explaining the different types of coverage available for my car. More
by LarryB33
Employees Worked With
Joe Sasso
January 01, 2015
Joe Sasso - great sales experience The car buying transaction can often be stressful one with negotiation and lots of back and forth. Not with Joe Sasso at Audi. I leased a Q5 this we The car buying transaction can often be stressful one with negotiation and lots of back and forth. Not with Joe Sasso at Audi. I leased a Q5 this week and had one of the best experiences. Joe was an absolutely professional. He communicated regularly without being pushy at all. He was very fair with the pricing without the need for lengthy or aggressive negotiating. And lastly, he was just a friendly and honest person to deal with. I highly recommend working with him on your new car purchase or lease. More
by Reno622
Employees Worked With
Joe Sasso
December 31, 2014
Service With A Smile Xenia is the most friendly service rep I have ever dealt with. She delivers on her promises. Status update calls are made. She is on top of your se Xenia is the most friendly service rep I have ever dealt with. She delivers on her promises. Status update calls are made. She is on top of your service appointment from the beginning to the end. She truly loves doing her job. DCH is lucky to have her. Service manager was very helpful in working out details of my service requirement so that he and I were both happy. They treat you well at DCH. More
by PezGuy
Employees Worked With
Xenia
December 26, 2014
Pathetic, reporting to BBB This is the worst experience I've had with any car dealership in 30 years. The employee yelled at my son on the phone in the most rude manner. She has This is the worst experience I've had with any car dealership in 30 years. The employee yelled at my son on the phone in the most rude manner. She has no kindness or understanding of customer service or customer care. Furthermore, she left me a voicemail threatening to report the loaner vehicle stolen even though I explained to her that I am away for the next 2 days, one of which is Christmas, so the dealership is closed anyway. Never going to this dealer again. AVOID AT ALL COSTS. More
by sas91
Employees Worked With
Xenia Haines
December 22, 2014
Great experience with salesman Joe Sasso and my new A4 purch Highly recommend Joe Saaso and DCH Millburn for your next Audi. This is the third car I have purchased through this dealership and travel 70 miles t Highly recommend Joe Saaso and DCH Millburn for your next Audi. This is the third car I have purchased through this dealership and travel 70 miles to have headache free experience. More
by Mark Gold
Employees Worked With
Joe Sasso
December 21, 2014
Friendly fast and fun Jake Auslander made the experience so easy, I was in and out with no issues. He explained everything and everything was prepared for me once I got to Jake Auslander made the experience so easy, I was in and out with no issues. He explained everything and everything was prepared for me once I got to the dealership.A true sign of professionalism. Thank you Jake and the DCH Millburn Audi team. More
by Rmmann2001@yahoo.com
Employees Worked With
Jake Auslander
November 30, 2014
When not obligated to help, expect nothing I had my worst experience ever with this dealership. I purchased my A4 off the lease, and was told by the sales department how long my vehicle would I had my worst experience ever with this dealership. I purchased my A4 off the lease, and was told by the sales department how long my vehicle would last. I paid extra to certify it up to 100,000 miles and financed the purchase with Audi Financial with the dealership knowing full well it would take me well past 100,000 miles. The dealership never bothered to tell me that A4's are known to have serious issues with the timing chain. At 115,000 miles, the timing chain faltered, which required the installation of a new engine. Since it was then out of warranty, the dealership offered to do next to nothing and the service manager Alan Palma was incredibly rude and arrogant. To manage such on line bad reviews, you can expect Mr. Palma to send his famous reply that starts with "My name is Alan Palma, Service Manager at DCH Millburn Audi" to lead into his misleading account of what actually transpired. If you own an Audi under warranty where the dealership is required to to address problems, you will have no issues. If you expect true customer service based on your loyalty (i had referred several car purchasers to this dealer) and owned more than one Audi), but the dealership is not obligated to do anything - expect nothing! More
by daniel.cohen.16718979
Employees Worked With
Alan Palma
October 29, 2014
Best customer service around The service department is extremely friendly and knowledgeable. I had a flat tire and was unable to dislodge the tire from the axel of my car. I spo The service department is extremely friendly and knowledgeable. I had a flat tire and was unable to dislodge the tire from the axel of my car. I spoke with Miguel over the phone and he gave me the tips I needed to remove my tire. Then he had my car fixed the next day. I couldn't have had a more helpful experience. More
by K.bailey
Employees Worked With
Miguel
October 20, 2014
Joe Sasso is great! I just bought a 2014 Audi A3. Joe made the entire process incredibly easy. From the second I walked into the door, he took care of me and I truly ap I just bought a 2014 Audi A3. Joe made the entire process incredibly easy. From the second I walked into the door, he took care of me and I truly appreciate the extra effort he went through to make me feel like my business was appreciated. He went above and beyond and I'm truly happier for the experience. More
by Smitha Thomas
Employees Worked With
Joe Sasso
