Audi Millburn

It was a pleasure to work with John Fitzgerald and DCH Audi. I had been looking for a certain car for more than 5 months. After locating at DCH Audi, I contacted John and he was friendly, patient, and hel Audi. I had been looking for a certain car for more than 5 months. After locating at DCH Audi, I contacted John and he was friendly, patient, and helpful. These characteristics were extremely important considering the fact that I am in the service and it is not especially easy to get to a dealership that is more than 2 hours from home. John walked me through the process, assisted me with my research, allowed me plenty of time to look at the car, and then was extremely patient as we worked through the buying process. The customer service in General at DCH Audi was outstanding as that everyone was extremely friendly. I would recommend this dealership to any friend or family that is looking for a new or used car. More

Purchased a Certified 2008 A4 from Jake Auslander. Traded in a 2009 Camry. Jake is the kind of salesman anyone would pray for when entering a new car dealership. I spoke to him on the phone first whe Traded in a 2009 Camry. Jake is the kind of salesman anyone would pray for when entering a new car dealership. I spoke to him on the phone first when making an inquiry on the A4 that I found on the website. Right from the start, Jake was up-front, informative and genuinely friendly. Upon arriving at the dealership, Jake was a gentleman from the get-go as he quickly grabbed the door and held it open for my wife before we were introduced because someone had let it go on her. We were treated respectfully as Jake quickly arranged for us to see and test drive the '08 A4 and also suggested we consider an '09 as an option which we also test drove. We decided on the '08 because we liked the smaller body style. The Camry was then appraised and Jake told me the offer in a no-nonsense manner. Of course, I was hoping the offer would have been higher but felt that it was reasonable and I wouldn't have to deal with selling it privately and would receive the tax break by trading it in. We opted to pay the additional cost of having the '08 certified and there were scratches on the rear bumper. Jake assured us that the scratches would be professionally repaired at no charge and everything would be checked as per their certification requirements. Jake kept me updated in a timely manner and handled the entire transaction professionally. When we arrived to pick up the car, it was parked in front of the dealership in plain sight and looked fantastic. Jake introduced us to Roy who handled all of the paper work for the trade and financing. Jake's professionalism and friendliness were equally reflected by Roy who made the process a pleasure. After signing everything, Jake took us to the vehicle and made sure we were comfortable and ready to leave. He didn't miss a single detail and thought of several that hadn't even crossed my mind. The only negative issue I can think of is that the body shop missed a few significant scratches on the front hood and side door that I wished they would have repaired when they had the paint available. To their credit though, the scratches on the rear bumper were perfectly repaired just as Jake said they would be. I would recommend Jake, Roy and the entire dealership to anyone. Bottom line, they are a special breed who truly care about their customers. More

I bought my 2011 Q5 in August 2011. Simply put Joe Sasso I bought my 2011 Q5 in August 2011. Simply put Joe Sasso was a straight shooter and gave me the best deal with the least hassle. Closing on the car w I bought my 2011 Q5 in August 2011. Simply put Joe Sasso was a straight shooter and gave me the best deal with the least hassle. Closing on the car was a breeze with no upsell pressure. I have had my Q5 in twice for regular maintenance since then. The first time I noticed what seemed to be a hesitation from standing start issue. One of the techs listened very intently to me and researched the issue. He never dismissed my observations. Turned out that only a few days prior a TSB was put out on the issue. The software was corrected and viola, no issues. The second time I brought the Q5 in for 15,0000 service. They gave me a loaner as I lived far from their facility. I also wanted the car detailed and asked that they pay particular attention to some scratches I had on the hood to see if they would be buffed out. When I picked up the car I did not pay close attention to the detail job. When I got home I saw that the interior seemed as though it was barely touched. Dirt and crumbs in every cup holder, between the seats, in the ashtray etc. I decided not to make a big deal about it. Then I got the survey. I decided to mention the issues with the detail in the survey. Within minutes I received a call from Alan Palma who explained that, do to their guys being busy, that they outsourced to a local outfit. He credited me for the entire $160 detail and gave me a credit for a future detail. He really wanted to make sure I was happy. He went way beyond what any car dealer I have worked with would have done. For me, this dealership is well worth driving 40 minutes out of my way to. I live 5 minutes from Jack Daniels in Upper Saddle River. More

Joe was excellent to work with. He was very patient as I was trying to make decisions regarding purchasing a new vehicle. Ultimately, I decided to delay my new vehicle purchase; however, when the time comes was trying to make decisions regarding purchasing a new vehicle. Ultimately, I decided to delay my new vehicle purchase; however, when the time comes that I'm ready to buy I wouldn't hesitate to return to Joe at DCH Millburn Audi. More

I wanted the 2008 A4 Avant quattro. I had done my research and saw that DCH Millburn had the best price for that car and the lowest mileage. John Fitz Gerald was the salesman who took me through th research and saw that DCH Millburn had the best price for that car and the lowest mileage. John Fitz Gerald was the salesman who took me through the whole process. He was extremely helpful before, during and after the purchase of my beautiful, certified pre-owned Audi station wagon! I highly recommend both DCH Audi Millburn and John FItz Gerald. It was a easy, fast and satisfying experience. Lee Garvey Carmel More

I am so pleased to have found Joe Sasso of DCH Millburn Audi! Just entering an auto dealership can be a really uncomfortable experience for a woman (may be sexist, but it's true!) Joe had come highly rec Audi! Just entering an auto dealership can be a really uncomfortable experience for a woman (may be sexist, but it's true!) Joe had come highly recommended from a friend of mine, and right from the beginning of our contact he was professional, friendly, well-informed and made me feel at ease. I had done my research and knew what kind of Audi I wanted (Q7 Premium), Joe helped me determine which features were important to me and ultimately he found my dream car. He never pressured, just advised. What a pleasure! This is my 3rd Audi and I just love it. It's actually hard for me to drive other cars now, I'm just not used to their inferior handling. With an Audi, you know you are driving a 1st class engine and it's responsiveness and stability are just supurb. Joe, thanks! More

John did a great job all the way through the process. John was well prepared and answered all of our questions. He insured the all aspects of the deal were handled and the vehicle was well prepared when John was well prepared and answered all of our questions. He insured the all aspects of the deal were handled and the vehicle was well prepared when we picked it up. More

I have known Joe for several years. He is a consummate professional. He is caring, knowledgeable and always available for questions and concerns. I always receive excellent feedback about Joe whenever I professional. He is caring, knowledgeable and always available for questions and concerns. I always receive excellent feedback about Joe whenever I refer people interested in purchasing/leasing Audi vehicles. We have two Audi vehicles in my family. The vehicles are stylish, dependable, and very reasonably priced. While the car is and of itself a great deal, Joe's warm and caring demeanor make that much more attractive and desirable. Overall, a great car, great service, great dealership, and great sales staff. More

This is one of the best car buying experiences I have had so far. Jake was a pleasure to deal with and I felt I like they wanted to take care of me. Would definitely go back. so far. Jake was a pleasure to deal with and I felt I like they wanted to take care of me. Would definitely go back. More

Jake is an excellent guy to work with. Direct, honest, hard-working and focused. He followed up by email when I indicated interest via AutoTrader.com, and he held the car knowing I was driving a long dis hard-working and focused. He followed up by email when I indicated interest via AutoTrader.com, and he held the car knowing I was driving a long distance to come get it. He is also well-regarded inside the dealership which was helpful in getting the deal done. More