Audi Millburn - Service Center

From the moment I pulled up to DCH, I was treated like a VIP customer. A man was waiting outside in the parking lot with a tag already made up for my vehicle. He escorted me to the door and I was seen right VIP customer. A man was waiting outside in the parking lot with a tag already made up for my vehicle. He escorted me to the door and I was seen right away by Rob, a service advisor. He informed me up front what my costs would be prior to any services being performed. When I had a question about the service my car required, the service director, Alan, explained everything to me thoroughly and gave me several options for my vehicle. I was offered an iPad to use during my wait in the comfortable seating area, and there was a complimentary coffee bar as well. DCH goes above and beyond to keep their customers comfortable and informed while their vehicle is being taken care of. I will not go anywhere else for my Audi! More

Spoke with Mr. Palma at length during a recent visit. He was professional, courteous, and very willing to go the extra mile in our dealings. I would recommend this dealership based on this interaction alone was professional, courteous, and very willing to go the extra mile in our dealings. I would recommend this dealership based on this interaction alone. I look forward to coming back when needed. More

I came for my first 5000 mile service, and they made a very small error. All I had to do was call, and the issue was rectified IMMEDIATELY and MORE than taken care of. They were extremely accommodating an very small error. All I had to do was call, and the issue was rectified IMMEDIATELY and MORE than taken care of. They were extremely accommodating and gave me over the top service with an extremely professional and genuinely kind attitude. You can trust DCH Millburn Audi; they really know how to take care of their customers. More

I went to DCH on Saturday 12/19. They did my FIRST service for 5000 miles on my BRAND NEW 2009 Q5. Right after we pulled away from the dealer, we started to smell burning oil but we thought it was due service for 5000 miles on my BRAND NEW 2009 Q5. Right after we pulled away from the dealer, we started to smell burning oil but we thought it was due to a minor spill during the oil change. I smelled burning oil everytime I drove after 12/19 and finally last night (12/22) when I was driving, the light came on stating that there is "min" engine oil. I mediately turned around and headed towards my house. Right after I pulled into my garage, my car advised me to stop driving immediately. When i looked under my car, there was a puddle of oil and my entire garage smelled like burning oil. DCH asked me to get Audi tow my car. When the towing company came the next morning (12/23), the towing company (from Audi roadside assistance) wants to charge $50 for the oil leak clean up and another $50 for pushing my car out the garage since they can't start the engine. After 16 hours of struggle since the night before, DCH informed me that they will send their own towing truck to my house (about 12 miles away from the dealer). I was waiting to see what DCH can do for me. I went to DCH because i saw all the past good ratings. They sent Miguel (he was very patient and sweet) and someone else to tow my car and cleaned the oil spill in my garage. They called me in the afternoon that the problem was caused by a pinched seal so they drained my engine (thank god there was still some oil left) and added engine oil and washed my car. The seal got broken could be caused over-tightening when they screwed it in. Anyway, my very upset 20 hours turned out to be OK. They delivered my car to my house around 3pm and cleaned my garage with some other chemical again. More

the professionalism of dch audi millburn is unsurpassed. rocco is an expert at explaining what is wrong with my car and how they will fix it. the machanics are superb and quick. the salesmen are so friend rocco is an expert at explaining what is wrong with my car and how they will fix it. the machanics are superb and quick. the salesmen are so friendly and know all about the cars they sell. Every time I go to the dealership I am sooo satisfied. the guys are a 10!!! More

We are now on our third car from this dealership. Not only has the sales department been accommodating, but they go out of their way to help us and keep us apprised of new merchandise when it comes onto only has the sales department been accommodating, but they go out of their way to help us and keep us apprised of new merchandise when it comes onto the lot. I cannot say enough about the service department. From the Director down to the service guys, everyone gives 100%. The best, though, is Rocco. He is a gentleman and a generous, sweet man. Always has a smile and a big hello. Knows us well and asks about each of our family members. This service department is a throw back to earlier, simple days when service was personal. I highly recommend this dealership based on fairness, service and care. More

I tried this dealer for the first time after giving up on my previous dealer, and I highly recommend these guys. They are very professional, and strive to give you the best service possible. I was very impre my previous dealer, and I highly recommend these guys. They are very professional, and strive to give you the best service possible. I was very impressed with the layout of the service department, you can actually see the mechanics at work (how's that for integrity) and they strive to get you in and out as quickly as possible. This is a very sharp outfit, and i plan to use them from now on. More

There are very few repairs on our Audis (this being our 5th) however whenever the need arises, whether it's a service, or a repair Rick is always there to help with a calming attitude. The car is ALWAYS re 5th) however whenever the need arises, whether it's a service, or a repair Rick is always there to help with a calming attitude. The car is ALWAYS ready when he says it will be. He takes the time & trouble to explain everything to you.A true professional!!! He is another one of the reasons we continue and will continue to do business with this dealership Gail & Gene Hazen More

I have bought and leased many cars in my lifetime. DCH Audi is simply the best and I have leased 2 Audis from DCH. There are 2 closer Audi dealers to my home but they can't match DCH. I will not ac Audi is simply the best and I have leased 2 Audis from DCH. There are 2 closer Audi dealers to my home but they can't match DCH. I will not accept high-pressure tactics and false promises. DCH is reputable and professional. The sales, the financial guy, service are all "top drawer." Take a peek at their service department. I think you could eat off the floor. My salesperson Andrew tells you soemthing, you can count on it. They give you a price, there's no later flim-flam. Price I have gotten could not be beaten. Deal was done quickly and professionally. Andrew had lined up cars with my guess what I thought my wife would like. Of course, my wife came to make her final selection. Unexpectedly, she saw a different combo on DCH's lot then expected. No problem,no renegotiation. A swap was worked out over the phone with another dealer in a few minutes. Car was trucked in from Rhode Island to avoid racking up over a hundred miles. Can you reasonably ask for more? More

It is very clear to me, just as a customer, that the management, especially the service management, at DCH Millburn Audi is very technically proficient. They really understand the cars they work on and management, especially the service management, at DCH Millburn Audi is very technically proficient. They really understand the cars they work on and do not just "replace parts." You feel like they are your own "pit crew" and they want to be sure that you are both safe on the road and that your car is working perfectly. It is always very clean and organized and I like how the service bays are in full view of customers. They give me absolute confidence that my car is getting the best care possible. Additionally, they make customers feel well-cared for as well. But other dealers are good at that, while in the meantime your car is out of sight and sometimes the repairs are done badly if at all. This has never been the case at DCH Millburn Audi. More