Audi Nashville

Service Dept is why I keep coming back. I just purchased my third Audi, a S7 this time from Tim at Nashville Audi. And I keep coming back because of the outstanding service provided by Bobby I just purchased my third Audi, a S7 this time from Tim at Nashville Audi. And I keep coming back because of the outstanding service provided by Bobby in the service dept. I couldn't ask for more. Appointments are easy and he always has a new loaner car ready for me so I'm never inconvenienced or waiting around. And service is always completed on time and my car is returned clean as new. I will never buy anywhere else as long as Bobby and the service dept keeps performing this great. 👍🏼😊 More

Distasteful experience ppointed with the service and treatment of our situation by the service manager at Audi Nashville. Long story short, we were vacationing in Nashville ppointed with the service and treatment of our situation by the service manager at Audi Nashville. Long story short, we were vacationing in Nashville when our Audi broke down so we had it towed to Audi Nashville. The next morning after some confusion we receive a call stating that there's nothing wrong with the car. They drove it. Couldn't replicate the problem so they "cleared the codes", we paid the diagnostic fee and we were all fixed up. Two days later, on our way home the car breaks down again. Exactly replicating the problem that had it towed in the first place. On our trip home the car lost power at least 30 times resulting in having to be towed again to our dealership at home. Our Audi checks it out and reads from the same code that previously came on, fuel pump was bad. Our service manager was stunned that Audi Nashville did not see this and we've come to the conclusion that they wanted us out of their hair. I called to explain the situation to the service manager (I believe his name is Bryan) and was told that he would give me a call back. He never called. So I called again, and the conversation basically went like this, "you're telling us we didn't do our job and you're wrong." I asked him to find out what codes were shown that they cleared and he said he would call me back. No call. We thought it fair to receive a refund for the diagnostic fee seeing as they didn't locate or fix the problem resulting in a very terrible experience. This is the type of customer care you can expect from Audi Nashville. I would like to add that we previously purchased an Audi Q7 from Audi Nashville and the experience was pleasant but will never do business again with this dealership. More

Excellent Service The entire experience from the salesman , The Dealership and the car I wanted was profrsssional and patient . I would definitely recommend this deale The entire experience from the salesman , The Dealership and the car I wanted was profrsssional and patient . I would definitely recommend this dealership to friends and family. More

Exceptional buying experience I had a purchase lined up out of state and saw that Nashville had a similar S5 Cabriolet. Was able to secure a deal on the car several days before it I had a purchase lined up out of state and saw that Nashville had a similar S5 Cabriolet. Was able to secure a deal on the car several days before it showed up at the dealership. It was a smooth, easy transaction! Was there less than 45 minutes. More

Good buying experience Did my research ahead of time and came to the dealer with a specific vehicle/package/options in mind. They did a good job answering my questions and Did my research ahead of time and came to the dealer with a specific vehicle/package/options in mind. They did a good job answering my questions and finding a vehicle I was looking for without a lot of wasted time. More

Great Customer Service On the Black Friday, I drove to Audi Nashville from Atlanta to considered purchasing a beautiful pre-owned 2012 Audi A7. My Sales Consultant was Joe On the Black Friday, I drove to Audi Nashville from Atlanta to considered purchasing a beautiful pre-owned 2012 Audi A7. My Sales Consultant was Joe Virgen. He bent over backward tried to make this deal possible. He was awesome but unfortunately my vehicle interest has changed. If you're looking to purchase your next new Audi or pre-owned vehicle, please give Joe a call. He won't be disappointed!!! More

New Audi. Smooth process. Purchased Audi from Tim Cochran at Audi Nashville. He's a pro. Smooth process all the way through. Great orientation to the car too. Thanks Tim! Purchased Audi from Tim Cochran at Audi Nashville. He's a pro. Smooth process all the way through. Great orientation to the car too. Thanks Tim! More

Disappointing Experience in regards to internet sales I contacted the Audi dealership through its customer contact form on its website. The salesman prompt;y called and left a message. I returned his ca I contacted the Audi dealership through its customer contact form on its website. The salesman prompt;y called and left a message. I returned his call a few hours later and specifically asked if the car was still available and asked if it was on his lot. This dealership is part of the Sonic Motor Group so I wanted to be sure the car was physically there and not someone else. I made an appointment to test drive the car as soon as I could get there. I explained to the salesman that I lived about an hour and a half away depending on traffic. We made an appointment, and he specifically said he'd have the car in the front of the dealership by the time we arrived. While I was driving to the dealership, the salesman called my home and told me the car was sold. When I arrived the salesman informed me the car had sold the day before. After I drove home, I decided to call the general manager to let him know about my experience. He stated the car was sold while I was driving there. At that point, I asked him if customers who had called and were on the way would be given the courtesy of the car being held for them. He told me no, cars could not be held even if you were on the way to the dealership. I then asked why his salespeople did not give the caveat that a car could be sold while you were on the way to the appointment. This seems totally counterproductive to internet advertising and sales. He then mentioned something about turnover and sixty days. During the conversation, he did offer to try to find the right car for me at the right price which made me realize he didn'tt understand why I had called him. The conversation went south from there. He hastily said "bye" and hung up. He then called back a few minutes later asking me for my physical address to send a gas card for my trouble. I declined. More

Excellent customer Service Jeff at Audi of Nashville was courteous, knowledgeable and professional and helped us find just the car we were looking for - even helping us get it t Jeff at Audi of Nashville was courteous, knowledgeable and professional and helped us find just the car we were looking for - even helping us get it to Nashville from Houston. Very pleased with the service and response. More

They go above and beyond Although it isn't as close to my old house as before the new dealership makes the drive worth it. Bobby Patterson is an amazing service advisor and wi Although it isn't as close to my old house as before the new dealership makes the drive worth it. Bobby Patterson is an amazing service advisor and will always go out of his way to make sure I am accommodated and helped no matter what. I will always consider buying an Audi just because I know everyday I own it I will be treated just as amazingly. More