Audi Nashville - Service Center

Consistently Outstanding My wife and I have our third Audi in large part because of outstanding service. Whenever there is an immediate need as well as routine service this de My wife and I have our third Audi in large part because of outstanding service. Whenever there is an immediate need as well as routine service this dealership handles everything in an efficient and courteous way. More

Disappointed-again Didn't perform the service that I requested and failed to communicate with me at multiple points. Treated me like an inconvenience when I asked questi Didn't perform the service that I requested and failed to communicate with me at multiple points. Treated me like an inconvenience when I asked questions and asked them -again- to perform the necessary service. More

Horribly over priced and misleading service experience Over priced and misleading service experience. Would recommend staying away or use extreme caution when dealing with this dealership and Sonic Automot Over priced and misleading service experience. Would recommend staying away or use extreme caution when dealing with this dealership and Sonic Automotive as a whole. More

Misinformed about AudiCare The service misinformed me on various issues. AVOID if you don't want to send your hard earned $$$ to trash! Not to mention, I am even getting to this The service misinformed me on various issues. AVOID if you don't want to send your hard earned $$$ to trash! Not to mention, I am even getting to this place from Bowling Green. What a nice service to be at! More

Service Dept is why I keep coming back. I just purchased my third Audi, a S7 this time from Tim at Nashville Audi. And I keep coming back because of the outstanding service provided by Bobby I just purchased my third Audi, a S7 this time from Tim at Nashville Audi. And I keep coming back because of the outstanding service provided by Bobby in the service dept. I couldn't ask for more. Appointments are easy and he always has a new loaner car ready for me so I'm never inconvenienced or waiting around. And service is always completed on time and my car is returned clean as new. I will never buy anywhere else as long as Bobby and the service dept keeps performing this great. 👍🏼😊 More

Distasteful experience ppointed with the service and treatment of our situation by the service manager at Audi Nashville. Long story short, we were vacationing in Nashville ppointed with the service and treatment of our situation by the service manager at Audi Nashville. Long story short, we were vacationing in Nashville when our Audi broke down so we had it towed to Audi Nashville. The next morning after some confusion we receive a call stating that there's nothing wrong with the car. They drove it. Couldn't replicate the problem so they "cleared the codes", we paid the diagnostic fee and we were all fixed up. Two days later, on our way home the car breaks down again. Exactly replicating the problem that had it towed in the first place. On our trip home the car lost power at least 30 times resulting in having to be towed again to our dealership at home. Our Audi checks it out and reads from the same code that previously came on, fuel pump was bad. Our service manager was stunned that Audi Nashville did not see this and we've come to the conclusion that they wanted us out of their hair. I called to explain the situation to the service manager (I believe his name is Bryan) and was told that he would give me a call back. He never called. So I called again, and the conversation basically went like this, "you're telling us we didn't do our job and you're wrong." I asked him to find out what codes were shown that they cleared and he said he would call me back. No call. We thought it fair to receive a refund for the diagnostic fee seeing as they didn't locate or fix the problem resulting in a very terrible experience. This is the type of customer care you can expect from Audi Nashville. I would like to add that we previously purchased an Audi Q7 from Audi Nashville and the experience was pleasant but will never do business again with this dealership. More

They go above and beyond Although it isn't as close to my old house as before the new dealership makes the drive worth it. Bobby Patterson is an amazing service advisor and wi Although it isn't as close to my old house as before the new dealership makes the drive worth it. Bobby Patterson is an amazing service advisor and will always go out of his way to make sure I am accommodated and helped no matter what. I will always consider buying an Audi just because I know everyday I own it I will be treated just as amazingly. More

Horrible service I've had multiple problems with my R8 since the start. They have done nothing to fix or they are unable to fix it. Do yourself a favor go buy a mercad I've had multiple problems with my R8 since the start. They have done nothing to fix or they are unable to fix it. Do yourself a favor go buy a mercades,Porsche or BMW. It will save you lots of headache and runaround. More

Service I am so disappointed I am taking time to warn customers. My car was taken in twice for an oil change and twice came back to me damaged and needing an I am so disappointed I am taking time to warn customers. My car was taken in twice for an oil change and twice came back to me damaged and needing another day and my time to be repaired , the first time with a large cracked windshield and the second with no rear view mirror. On the first visit, my car had a tiny chip that honestly blended in with bug splatters above my range of view so I had actually forgotten after numerous washings and no problem. I was not called or warned that a crack might happen so was shocked to see my windshield. I was treated rudely and essentially told it was my fault for bringing in a car with a ' cracked' windshield. A tiny chip does Not constitute a crack and I would certainly have declined a wash if I had been informed prior to it that this might happen. Neither were we told that our windshield needed to be replaced with an Audi windshield or at their service department.Since it was late in the day and I had a 21/2 hour drive home,I talked with my insurance agent and worked out for the windshield to be replaced closer to home. On the second oil change, I asked to also check the rear view mirror. It was useable but had gotten loose. I drove home with no rear view mirror. I was told it could not be repaired because I had not put in an Audi windshield. When my husband, who wasn't with me, called he was talked to very rudely by the service manager and told the mirror needed to be reinstalled by whomever put in the windshield. Again they took no responsibility and it was 'our fault.'I did not want or expect any of this, do not want or expect special treatment but I do expect for my car to be returned to me in the same shape I left it.,Audi is a fine product and the service department should be the same. In this case, they do not stand by the adage that the customer is always right but rather buyer be ware when it comes to service and treatment. I am so very disappointed. More