Audi Natick

Great service. I love the videos and explanations of the vehicle issues. The customer service reps are also super helpful in getting everything done. I love the videos and explanations of the vehicle issues. The customer service reps are also super helpful in getting everything done. More

I had a positive experience until the end when the dealership did not provide sufficient customer service. dealership did not provide sufficient customer service. More

I purchased a used vehicle from this dealer over a month ago. I understood that it would take a while to get the title in hand. I had done business with this dealer in the past and purchased now 3 cars fr ago. I understood that it would take a while to get the title in hand. I had done business with this dealer in the past and purchased now 3 cars from the Bernardi family. This experience was the worst customer service I have experienced. The salesperson contacted me when the title came in, great. I picked up the car, and started waiting for the registration. A week went by and I called the dealer and they asked me to call my insurance company to see where the registration was. I updated the dealer. A few more days went by and I contacted the salesperson to find out what the holdup was. He told me he would check on it, but never got back to me. Then he went on vacation. Now it's two weeks after getting the vehicle. I called and spoke with another sales person who threw first sales person under the bus and said he would talk with his manager. Never got a call back. I called again, asked to speak with a manager, got his voicemail. I left a message explaining the situation and that I was going to be driving out of state, and would really like to get the registration (and also an inspection sticker). I did not receive a call back. I left another message two days later. No call back. Finally after the first salesperson returned from vacation, I get an email with my registration attached. It was issued 3 days before. Now I have 3 days to get an inspection. It passed inspection, but there were a few minor things that need attention. I texted the salesperson photos and asked if these items would be covered under the warranty. No call back. HORRIBLE customer service. I do not recommend them at all! More

Great service. Knowledge staff. Matt was very helpful and walked us through all the features of the car and and answered all the questions Knowledge staff. Matt was very helpful and walked us through all the features of the car and and answered all the questions More

Service personnel did a nice job of working through the logistics of getting the service covered by the extended warranty firm logistics of getting the service covered by the extended warranty firm More

Linda Offermann, service advisor, was fantastic. She explained the issues with the car and helped me prioritize repairs. Oscar, the technician, stayed late to finish the car and diagnosed addition She explained the issues with the car and helped me prioritize repairs. Oscar, the technician, stayed late to finish the car and diagnosed additional issues, which I will address over time. Many thanks to both Linda and Oscar. More

Very friendly and efficient. They provide accurate price quote without the need for long negotiation. They provide accurate price quote without the need for long negotiation. More

Excellent service. Easy to make and reschedule appointments if needed. Friendly and helpful employees. We’ll come back Easy to make and reschedule appointments if needed. Friendly and helpful employees. We’ll come back More

The staff there were professional and polite, very helpful to resolve the problems of our car. helpful to resolve the problems of our car. More

Yes yes yes hello yes yes this is unnecessary I don’t like reviews bye like reviews bye More