Audi Natick

Audi Natick has been excellent and the quality of service remains that way. It loses one star because the waiting area amenities have been reduced. That coincided with the pandemic, but could safely be resto remains that way. It loses one star because the waiting area amenities have been reduced. That coincided with the pandemic, but could safely be restored now. More

Great service. Very responsive. Made it fun!! Answered all my questions…. All of them! Would do it again. Very responsive. Made it fun!! Answered all my questions…. All of them! Would do it again. More

Such a kind and effective service team! Thank you for your perseverance and solving the leaky roof issue! Thank you for your perseverance and solving the leaky roof issue! More

Very helpful , personable and accommodating with scheduling my appointments. Also , with making loaner cars available ! scheduling my appointments. Also , with making loaner cars available ! More

Initial review gave them five stars for the sales process. From my first email through paperwork and picking up the car were great. The downside actually was the car itself. We bought a used Audi process. From my first email through paperwork and picking up the car were great. The downside actually was the car itself. We bought a used Audi Q5 whose engine lost compression on more than one cylinder after only 30k miles after purchase. If you considering buying used from them - have your car checked by your own mechanic - and ensure they conduct a compression check on the engine so you can avoid that nightmare. More

It was great working with the entire team at Audi Natick. Dan, and Josue made the process seamless. Dan, and Josue made the process seamless. More

Ross and his colleagues at the Audi Service Department are always a pleasure to work with. They are professional, and proactively reach out to schedule a time when a service is coming due. They are alway are always a pleasure to work with. They are professional, and proactively reach out to schedule a time when a service is coming due. They are always on target with the amount of time the visit will take. And, your car always looks better when you drive it out than when you drove it in! More

The Audi Natick team was terrific to deal with from sales, finance and management. They made the experience very easy and we’re so professional. I would highly recommend Audi Natick. sales, finance and management. They made the experience very easy and we’re so professional. I would highly recommend Audi Natick. More

A simple oil change and inspection sticker had me waiting for almost 4 hours as they forgot to change the sticker initially. Plus it cost >$200 more than double what it would cost at a repair shop. Never for almost 4 hours as they forgot to change the sticker initially. Plus it cost >$200 more than double what it would cost at a repair shop. Never again. More

Ross gave me options for different tires and provided me timely updates on the repair. timely updates on the repair. More