Audi Natick

Scheduled Maintenance Done thoroughly and in a timely manner. Addressed all concerns and gave an accurate time to complete the work. Then they returned my salt-encrusted ca Done thoroughly and in a timely manner. Addressed all concerns and gave an accurate time to complete the work. Then they returned my salt-encrusted car clean! More

The best! Really this is a superb service department. They will go the extra mile to make sure your car is perfect! Ryan Dery is very helpful, professional and Really this is a superb service department. They will go the extra mile to make sure your car is perfect! Ryan Dery is very helpful, professional and kind. Imagine getting a call from your car service to be sure that everything is working perfectly.. I drive past another dealer much closer to my home because Bernardi Audi provides the best experience for me! More

Service is excellent! I have been an Audi Natick customer for 4 years. I find the service staff to be knowledgeable and attentive. My recent service was done earlier than I have been an Audi Natick customer for 4 years. I find the service staff to be knowledgeable and attentive. My recent service was done earlier than expected and Parker was helpful in pointing out cost saving coupons. Also, the shuttle service drivers, Mike and Ross where punctual and Ross even retrieved a FedEx package for me that had blew into the shrubs. All in all, a great team! More

Reliable service As a,ways,I was very satisfied with the whole service process and my car runs beautifully.. I had no problem with scheduling and my car was ready on t As a,ways,I was very satisfied with the whole service process and my car runs beautifully.. I had no problem with scheduling and my car was ready on time.. The charge was reasonable . More

great service I have been taking my Audis to Bernardi for over 30 years. The service is great. All the service people are helpful and really seem to work as a te I have been taking my Audis to Bernardi for over 30 years. The service is great. All the service people are helpful and really seem to work as a team. My last experience was hard for me as I had a very expensive unexpected repair. Ross Kowalik was so helpful and worked hard to get me a much needed loaner while my car was being repaired. Helped to soften the blow. You have a great crew!! . More

My two pages of questions were answered patiently by Ben . Ben was the best and a good teacher. Helped me take advantage of the many Audi technical advantages.. I am so grateful for his generous help. Joyce Ben was the best and a good teacher. Helped me take advantage of the many Audi technical advantages.. I am so grateful for his generous help. Joyce Bukaty More

15K service Very good experience! Ben Bonzey, the service consultant, was very attentive. When later. next day I had yet another question about my purchase of the Very good experience! Ben Bonzey, the service consultant, was very attentive. When later. next day I had yet another question about my purchase of the "Audi Care prepaid maintenance", I left Ben a voice message and Ben returned my call the next business day and answered all my followup questions. More

Audi Natick, always a step above I have been taking my S5 to Audi Natick for the past year and a half and must that they continue to provide excellent service. It’s easy to make an ap I have been taking my S5 to Audi Natick for the past year and a half and must that they continue to provide excellent service. It’s easy to make an appointment, the service is always done as expected and the car is returned looking much better than when I brought it in. More

Request Ben, excellent quality of service I must say that I've seen a big change in the service I've received at Audi Natick. I will admit that over the two and a half years since my purchase I must say that I've seen a big change in the service I've received at Audi Natick. I will admit that over the two and a half years since my purchase of my S3, the service had not been the best. That is not the case now. I've been treated with courtesy and respect. My concerns are taken seriously and addressed. I feel like I am looked after and that my car and my business matters. Thank you, Ben, and your team for improving and making the experience Audi excellent. More

Great Experience as always Great people at the service Dept. As always well done!! Will make a point of referrals to both the sales and service Departments. Waiting area clean, Great people at the service Dept. As always well done!! Will make a point of referrals to both the sales and service Departments. Waiting area clean, and service was on time. More