Audi Natick

Bernardi Audi is by far the most helpful and straight forward dealership. I shopped around to all of the dealerships in the Boston area and they offered the best price. I was extremely pleased - everyo forward dealership. I shopped around to all of the dealerships in the Boston area and they offered the best price. I was extremely pleased - everyone was very accommodating and friendly. I was recommended by a family member and after such a great experience, I would highly recommend Bernardi as well! Thanks Jon! More

I was looking for the most safe automobile I could buy and I am a Volvo owner. I loved the features of my Volvo but was not so happy with the chronic repairs needed. I have passed the Vovlo on to my teena and I am a Volvo owner. I loved the features of my Volvo but was not so happy with the chronic repairs needed. I have passed the Vovlo on to my teenager. I started out looking at the Audi A4 but learned that it did not have everything I was looking for (especially the heated steering wheel). So I started to look at the A6. With all of the features I wanted, I was then having trouble justifying spending that kind of money when I work at home and only drive ten to eleven thousand miles a year. The salesman heard me out then recommended a CPO A6 - LOADED. The car was utterly perfect and had only 16000. miles on it. I got a great deal on a super luxury, super sporty car! It's like it was meant for me. Jon Miranda was very patient with me as I took my time making this very big decision. He was knowledgable and enthusiastic about his product. He was not at all pushy and always very polite and pleasant. He followed up when he was supposed to and offered good advice. He is a very nice young man and I strongly recommend asking for him and visiting Bernardi Audi if you are considering an Audi. Everyone I dealt with at Bernardi fits in the category of utmost professional. More

My experience has been excellent and I particularly enjoyed the fact that Jon Miranda was proactive on the pricing issue. The Finance guy was also efficient and charming! I met the service manager and enjoyed the fact that Jon Miranda was proactive on the pricing issue. The Finance guy was also efficient and charming! I met the service manager and the general manager who welcomed me to the group of lucky Audi owners. I will definitely provide Bernardi Auto as a referral to friends Gaetan More

The sales staff was attentive, and extremely friendly. I am a return customer at Bernardi, and I feel that they really made an effort - both in their service and in their pricing/amenability to working down am a return customer at Bernardi, and I feel that they really made an effort - both in their service and in their pricing/amenability to working downwards - to show their appreciation of that fact. Although Audis "sell themselves", the guys at Bernardi make the experience very comfortable and, frankly, exciting. I would definitely recommend this dealership to any prospective purchasers. More

I am currently in my 3rd year of leasing a Q7 from Bernardi Audi. As well as being so incredibly pleased with the vehicle; I would be remiss in not taking the time to compliment the service departmen Bernardi Audi. As well as being so incredibly pleased with the vehicle; I would be remiss in not taking the time to compliment the service department of Bernardi. We are all so busy with work and life but every once in a while one is fortunate to deal with people who are extraordinary at their jobs. Christine Cote, Service Director and Daniel Kristoff, Service Consultant as well as all of the service consultants I have dealt with, are worthy of taking the time to compliment. It is these types of experiences that will have me coming back in a few months to lease or purchase my next Audi. Respectfully, Marianne DePamphilis-Caccavaro More

Just for a Q5. Working with Diego and Manny was a wonderful experience. They were professional, answered all my questions (and I had many) and gave me my time and space. I appreciate not being hassl wonderful experience. They were professional, answered all my questions (and I had many) and gave me my time and space. I appreciate not being hassled and hounded about my thoughts and my final decision. Overall great experience and would highly recommend them. More

I bought my 2000 A4 back in the fall and was nervous about coming in for my first service because my ABS light came on just a few days before I was due to come in. I was afraid service might not be the about coming in for my first service because my ABS light came on just a few days before I was due to come in. I was afraid service might not be the same as my sales experience which was awesome. So first I called my sales rep Bobby Ollari and told him I was coming in. He made time to meet me and walk me over to service. It took about an hour to find out I needed an antilock brake module and oil change and regular check up. The service department told me they could get the part and finish the work by the end of the day and offered me a loaner car like they promised when I bought my car. Then they also said the Natick Mall was right next door and if I didn’t want to deal with driving and parking they would take me over there in the shuttle and pick me up when I was ready. What a perfect location! I got to go shopping at a bunch of really nice stores and have lunch at the Cheesecake factory. When I called for the shuttle, they met me at the exit to the mall in 20 minutes and brought me and my bags back to the store. My car was done, and cleaned! I am sooooooooo glad I bought my car here, and excited my sales person remembered me and didn’t just brush me off. I am totally amazed at the service department and how orderly and straight forward everything is there. Every time I have visited a service department including with friends and family, it scares me when they give you a $3,000 bill that you know is bogus and you have to guess what you should and shouldn’t pay for. And then you end up going back for the same problem over and over again. I really thought they were going to laugh at my 10 year old car, and I ended up chauffeured around town!!!!! They checked my tires, brakes, and told me all the things were fine that were fine and only the things I actually needed to fix. Mr. Bernardi: This is a great place to be a customer! Thank you, Sherry More

In addition, being a working young single mom trying to balance my time and budget, I am finishing my Master’s in Nursing at Northeastern University. I was really glad to have the sales people at Bernardi balance my time and budget, I am finishing my Master’s in Nursing at Northeastern University. I was really glad to have the sales people at Bernardi Audi help me beginning with my first phone call to driving many cars, and helping me get a loan with a good rate, and finally actually getting my Certified Pre-Owned A4. It has taken me two months to find a wagon, and Dan and Diego, Max, Steve and Dave understood this was a very big investment for me. They walked me through all my options from leasing to financing. Steve even showed me how to calculate a lease by hand because it was really hard for me to understand how leasing works, like what the idea is behind it. They spent all this time educating me about car buying even though they new I could not afford a new A4 wagon or Q5 wagon right now. They made me feel so at home it was like buying a car from my brother. They ended up helping me get a lower interest rate than my own bank. Thank you guys for putting up with me and my sometimes loud son, and for helping me. More

This Audi A4 is the 6th Audi we have purchased/leased from Bernardi Audi. The quality, the looks, and the dependability are topnotch. The price of each Audi obtained at Bernardi Audi has always been ex from Bernardi Audi. The quality, the looks, and the dependability are topnotch. The price of each Audi obtained at Bernardi Audi has always been exceptional. The Service Department at Bernardi Audi is the best. Any work, routine maintenance, warranty, or special, was done expertly, and on time. The servie hours are convenient and a loaner or other alternative transportation has always been provided as a matter of course. The latest purchase, from selection, to order, to delivery went, as was the case in all prior purchases, went without any hangups. The people at Bernardi Audi are expert at what they do, take great pride in what they do, and in our experience, treat their customers like family. I would defiinitely recommend the Audi product and Bernardi Audi as the dealer of choice for anyone contemplating a new or used Audi. More

WORST EXPERIENCE OF MY LIFE!!!!!!!!! I normally dont ever write reviews but I felt it was absolutely necessary. First off, I am a young professional who at the time, was looking for an new AUDI A4 (that I r write reviews but I felt it was absolutely necessary. First off, I am a young professional who at the time, was looking for an new AUDI A4 (that I recently just purchased from ANOTHER dealer who treated me much better). I simply requested a quote online and was responded-to by a sales associate, Dan. I have nothing bad to say about Dan, he was actually really friendly, it is just unfortunate that he works for such poor management. I called Dan after work as he requested and he suggested I pass by to speak with him before close of business that day. I got there about a half hour before close and about Three hours after my first email to Dan. It was within this half hour that I was literally YELLED at for not making up my mind, this was a large puchase ($37,500.00) to be exact and quite difficult to be made in half hour when I had zero information about the car or its finance options). As I sat there speaking to Dan, contemplating on what I should do, I was being pressured into buying the car, Dan was saying things like "c'mon I am staying here late for you, you made me do all this work" (I was there for barely 20 mins at this time). After being told over and over that this "deal" would expire that day, I simply asked for another 12 hours to think about it. Still unsure, I continued to speak with Dan, I even asked for a brochure because I knew nothing about this car he was pressuring me into purchasing. As i was still sitting there, another associate STEVE (whom I suspect to be in management) came out of his office and starting YELLING. He started by saying "C'MON do we have a deal or what???" and "Why are you wasting our time if you aren't going to buy the car?!" I simply replied that I had been there for 20 minutes and have not made up my mind. I also told him that I didnt appreciate being spoken to like that and he continued YELLING at me and saying he had to go home (this was about 5 minutes after they were to close). I felt bombarded and assaulted as he started walking towards me, a few other men came out of their offices as well. I am a young woman and having a older man come at me like that is just offensive! Dan, whom I was working with, didnt say a word, I think he was shocked and probably upset at STEVE because I was about to buy the car from him and STEVE clearly ruined the deal. STEVE approached me and said "Get out of here" and escorted me by the arm and said "let me not keep you any longer." I was simply shocked and so offended, I barely spoke as he shoved me out the door. This was by far the worst experience of my life, not only was I humiliated but I was verbally assaulted by someone who is supposedly in the customer service business. If this is Bernardi Audi's way of doing business, I would like to know how they sell anything at all. Im sure STEVE didnt think I was going to purchase anything from them nor did he think I would write a review and so on.... I purchased an Audi from another dealer who was wonderful and treated me with respect and professionalism, the way an auto dealer should respect its potential clients. I really hope this helps save anyone out there from the AWFUL customer service I experienced at Bernardi Audi in Natick, MA. *** More