Audi Natick

My convertible top stopped working in the middle of going down. I tried everything in the book and nothing worked. It was Wednesday, Aug 5th around 5pm and thunderstorms were predicted for the afternoon. down. I tried everything in the book and nothing worked. It was Wednesday, Aug 5th around 5pm and thunderstorms were predicted for the afternoon. I called Bernardi Service and they advised me to tow the car rather than try to drive it. They were afraid if I drove it the top could be serverely damaged. They said they would wait for me, to just let them know when the tow truck was expected to come pick up the car. I could not believe that they were so kind, told me not to worry, they would be there for me even if I arrived after they closed. I can not express how relived I was. When I arrived two hours later, they were waiting for me and made sure I had a loaner car to get home in. I believe service does not get any better than that. More

Tom (sales) and Kevin (manager) helped me pick out a new car. I was somewhat picky in exactly what I wanted, but they found the car and got it to me in a timely manner. All I can say is that I've had a lo car. I was somewhat picky in exactly what I wanted, but they found the car and got it to me in a timely manner. All I can say is that I've had a lot of interaction with Bernardi Audi and they are always a great place to go. More

Very repsonive and fair with new car sales and trade ins. Bobby is a recent college grad yet he knows the product. The management team was very responive and they made buying a care easy. The experience wa Bobby is a recent college grad yet he knows the product. The management team was very responive and they made buying a care easy. The experience was very good so far and I want to recomend them. I have not tried service yet. More

I purchased my first Audi, a 2009 A6, from Bernardi last month. The entire customer experience was as satisfying as buying a car can be. The salesman, Dan Tonel, was conscientious throughout the process a month. The entire customer experience was as satisfying as buying a car can be. The salesman, Dan Tonel, was conscientious throughout the process and knew the product. He was not overly pushy, but was interested in making a sale. In a geographic area with plenty of nearby dealer options, I would return to Bernardi and Dan again. More

I am a first-time car buyer, and was apprehensive about this potentially daunting process. I was looking for an Audi A4 with a particular hard-to-find configuration (A4 S-line with manual transmission). this potentially daunting process. I was looking for an Audi A4 with a particular hard-to-find configuration (A4 S-line with manual transmission). I was about to give up and purchase a similarly-configured car from another manufacturer when I came across the model I was looking for on the Bernardi Audi website. I scheduled an appointment for a test-drive and met Bobby from Sales at the dealership. He was very cordial, informative and enthusiastic, and agreed to let me test-drive my car of interest although it was on the showroom floor and had a manual transmission. He introduced me to Steve, the manager, who I found to be a very straightforward and honest person. Although I found them to be somewhat unwilling to lower their prices, the car was very attractively priced from the start and Kent from finance worked with me to receive a very good APR although I was a first-time car buyer. After we closed the sale, I needed my car in a time-sensitive manner and Bobby was instrumental in making sure that my car went through the service department and was delivered in a timely fashion as we had arranged. (I spoke with the foreman of the service department and he was also very direct, honest and informative). I had been to a few different dealers before I made my purchase at Bernardi, and I found them to put less pressure on the customer than some, and more informative and friendly than others. Overall I had an excellent experience and will remember the Bernardi team in the future for maintenance and vehicle purchases. More

I went to this dealership because I had a 2001 A6 with over 200,000 miles and it was time to replace it. I loved the car but was not happy with the dealership I bought it from. I contacted Bernardi by int over 200,000 miles and it was time to replace it. I loved the car but was not happy with the dealership I bought it from. I contacted Bernardi by internet and Steve called me. Steve was honest, upfront and very low pressure (a real joy and unusual in the car business). Dan did a great job handling the details and delivered my new S5. Bernaddi Audi. More

This is my second purchase from Bernardi. I've found them to be accomodating, professional, and reasonably priced. My vehicles have always been serviced and ready for pick-up at the agreed upon time. T them to be accomodating, professional, and reasonably priced. My vehicles have always been serviced and ready for pick-up at the agreed upon time. The sales staff is knowledgable and Dan did a great job in locating the vehicle I wanted and assisting with the financing. More

Diego and Dan are an exceptional sales team: honest, trustworthy and nice. They ask what you want, then they overdeliver. Neither one is pushy or too aggressive. The car buying experience was a pleas trustworthy and nice. They ask what you want, then they overdeliver. Neither one is pushy or too aggressive. The car buying experience was a pleasure, not a pain, as past purchases have been. I would recommend Dan, Diego and Steve to anyone in the market for a new or pre-owned car. More

Dan was outstanding. He was honest, straight forward and a pleasure to work with. He quickly earned my trust and confidence. He was patient with my children, my wife and I which is not easy to do. After buy a pleasure to work with. He quickly earned my trust and confidence. He was patient with my children, my wife and I which is not easy to do. After buying many cars in the past, Dan and his colleagues showed me what a great experience it can be to buy a car. Thanks Dan, Bob and the rest of the Bernardi Audi Team. More

Dan Tonel made my first experience of buying a used car a very pleasant one. He let the car and it's features speak for itself and was never pushy or demanding at all. Kent Dermarderosian provided clear an very pleasant one. He let the car and it's features speak for itself and was never pushy or demanding at all. Kent Dermarderosian provided clear and thorough explanation of various financing options, comparing rates from various lenders. I feel that Dan and Kent went above and beyond my expectations, and I'm glad to have dealt with them. More