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Audi Natick
Natick, MA
907 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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907 Reviews of Audi Natick
April 08, 2008
Having been an Audi owner for over a decade I know that routine maintenance is essential. From providing me with a loaner car, to informing me of the services performed, Irving took great care of me. I y routine maintenance is essential. From providing me with a loaner car, to informing me of the services performed, Irving took great care of me. I years past I was always skeptical of the higher prices dealers often carried, but the Audi Care that is included with my lease that hasn't been a problem for me. I've been going to Bernardi for several years and they are getting better and better. More
by rs6-screamer
Employees Worked With
Irving
April 03, 2008
had to buy a car on short notice as a result of prior car having a major failure. i ended up trading my old car in on a used audi a6. i thought the entire team did a great job handling what was a difficul having a major failure. i ended up trading my old car in on a used audi a6. i thought the entire team did a great job handling what was a difficult situation. upon pickup the replacement car was in excellent condition and they sales people went to great lengths to make sure that i was fully comfortable with the car before leaving the dealership. i had not previously bought a car from this dealership, but plan to buy additional cars from them in the future. More
by macattack1219
Employees Worked With
Jeremy Hart, Nathaniel, TJ LaPlante, Bob Grelotti
April 03, 2008
When I first reviewed the previous entries, I was a bit concerned about taking my A8 in for routine service. I am a recent transplant from DC and Bernardi was close by. I have to tell you, I've never had concerned about taking my A8 in for routine service. I am a recent transplant from DC and Bernardi was close by. I have to tell you, I've never had a better car dealership experience in my life. I have owned a handful of luxury brand cars and I love my A8. My recent visit was spectacular. The Service Manager, Christine was extremely knowledgable about the brand and actually cared (she thanked me for coming in and asked if the advisor answered all of my questions). My advisor George was very professional and communicated with me the whole step of the way. They had the car for a day and I was given an Audi loaner even though I didn't buy my car from them. Every employee that I encountered was polite and extremely nice - George was busy on the phone when I arrived for my car but Kevin was more than happy to help me. These days we all forget (even in my business) that the people are the greatest asset. Bernardi has figured that out. They have this saying "Bernardi for now and Bernardi for Life". So far they got me. Well done. More
by djk
Employees Worked With
Christine, George, Kevin
March 31, 2008
Bernardi continues to prove their excellence is sales and service. I purchased my a 2006 Audi Avant Quattro wagon here. I appreciate the effort Bernardi takes to keeping their clients well serviced and well service. I purchased my a 2006 Audi Avant Quattro wagon here. I appreciate the effort Bernardi takes to keeping their clients well serviced and well informed. I am proud to drive a high performance vehicle from a company that values my business and attends to my concerns readily. More
by fawn
Employees Worked With
Steve Ross
March 27, 2008
Reading some of the other reviews was alarming. However my first experience with Bernardi Audi was exceptional. Kevin in service was responsive and friendly. He readily sought information that wasn't readi my first experience with Bernardi Audi was exceptional. Kevin in service was responsive and friendly. He readily sought information that wasn't readily clear on the work report. Colleen was very helpful in getting me in quick to fix the car. I brought my barely still under warranty Allroad in to fix oil leaks. They went the extra mile to make sure they found any and all leaks. There were three pages of notes, all at no charge. Then they picked up cost of the rental car that I had already agreed to pay for since they had kept the car for two days. Waiting area was great, especially the high-end hot chocolate. More
by DennisConnelly
Employees Worked With
Kevin Greene
March 26, 2008
Steve Ross is great, friendly and easy to work with, he always gets back to me. I can always get appointments when I need them, even at the last minute. I also get service reminder calls which is helpful. always gets back to me. I can always get appointments when I need them, even at the last minute. I also get service reminder calls which is helpful. Now that my car is out of warrenty, I feel it is more expensive than other service options but the quality and excellent service makes it worth it. More
by cfas
Employees Worked With
Steve Ross
March 25, 2008
I am on my 2nd A4 - Just had a 15,000 mile check. I found that the dealership continues to provide excellent service in a friendly environment. A very nice waiting area - car is always washed very wel found that the dealership continues to provide excellent service in a friendly environment. A very nice waiting area - car is always washed very well - all the work appears to have been performed. I am very satisfied. More
by jax2
Employees Worked With
Irving Theodore
October 26, 2007
I am coming off a 2 year lease on my A4 and I have never dealt with a better dealership than Bernardi. I will be leasing my next vehicle from them. I got a great deal on my car and the service I've receiv dealt with a better dealership than Bernardi. I will be leasing my next vehicle from them. I got a great deal on my car and the service I've received after the sale has been outstanding. They are friendly and fair. I am a pretty demanding customer and I have always had the impression that they were going out of their way to make sure I stay happy. I highly recommend this dealership. More
by vb9594
Employees Worked With
Joel Richards
August 27, 2007
In one short word, they "SUCK". 1. They over price. 2. In one short word, they "SUCK". 1. They over price. 2. People at the service desk dont know anything about the car parts. One guy wrote Hezend switc In one short word, they "SUCK". 1. They over price. 2. People at the service desk dont know anything about the car parts. One guy wrote Hezend switch instead of Hazard switch. 3. Though my window regulator had broker they said I need to get the motor and the regulator replaced which would cost me $875. But then I ordered the part online for $105 and fixed it myself. 4. During my car service, they never bothered to look at a. Coolant. (I had it below the min level and they did not top-off) b. Washel fluid. c. Door hinges were not lubricated. d. Transmission fluid were supposed to be inspected. But they never did. e. I had a complementary wash and vacuum. But they never did that. All said, I would not recommend this dealer at all. More
by guru4pals
Employees Worked With
2
June 18, 2007
I have leased three cars from this dealership. the sales AND service were all excellent. I cannot say the same for audi financial which managed to screw up EVERY lease I had including charging me for a car AND service were all excellent. I cannot say the same for audi financial which managed to screw up EVERY lease I had including charging me for a car that I didn't have. More
by fud421
