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Audi New Rochelle
New Rochelle, NY
744 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 PM - 2:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 744 reviews
June 08, 2016
Service Center (in Mt. Vernon) provides worst service ever First of all, the service center is in Mt. Vernon (not Eastchester) and it is not the most pleasant place to visit. Now, I had a great sales experien First of all, the service center is in Mt. Vernon (not Eastchester) and it is not the most pleasant place to visit. Now, I had a great sales experience at Classic Audi in Eastchester but they push you to use their service in Mt. Vernon and Jeff Brown- the "service manager" is the worst. Had an issue with my car and sent it there for that and inspection. He told me he can't inspect it b/c a sensor has to reset after 120 miles before he could inspect it. So, I decided to get the inspection locally after the 120 miles. The inspector said if Mt. Vernon did not pass it on safety - he would not have and only passed the other part of the inspection. Come to find out my tires were worn to point of being unsafe to drive and back tires were only slightly better. Front tires were BALD on outer edges indicating poor wheel alignment. I called Jeff and expressed my concern. Not only did no one there tell me this (they never provided service checklists which they should have) but he defended himself, was dismissive to me still insisting I have a little time left (I guess until I skid off the road and potentially kill me and my daughter as front tires were in red zone for wear) and that I don't need a wheel alignment - "that is just how the tires wear". I ended up giving my new tire and wheel alignment business to someone else and promptly called the GM of the dealership who was quite apologetic. BUT, in the end, I will never go back there again. I came to find out several other people I know had horrible dealings with Jeff and he was "let go" from Country Audi of Greenwich before he went to Classic. What is Classic thinking? Beware - as long as Jeff is the manager - you will not get good service there. They may "check the boxes" but they are not going above the basic work. More
by AMG2013
Employees Worked With
Jeff Brown
May 20, 2016
The best customer service! I picked up a 2013 S4 from Audi Manhattan and had the worst experience and that almost caused me to purchase my next car from the competition, but I r I picked up a 2013 S4 from Audi Manhattan and had the worst experience and that almost caused me to purchase my next car from the competition, but I received an email from Classic Audi and had the absolute pleasure of working with Ross! He did everything possible in his power to get me into a 2016 model and I'm extremely satisfied with how he handled the transaction and worked his magic to find me a car that I TRULY wanted! More
by MoDickens
Employees Worked With
Ross Lubell
May 20, 2016
Melissa Deitmaring is the best! I bought an Audi Q7 from Melissa when she was at a different dealer. She is so nice, HONEST, and helpful that when she moved to another dealer, I tra I bought an Audi Q7 from Melissa when she was at a different dealer. She is so nice, HONEST, and helpful that when she moved to another dealer, I tracked her down to buy my next Audi. She goes above and beyond to make sure you are happy with your car, that you get the right car, and that you get a very good price. Thank you, Melissa. More
by peck26
Employees Worked With
Melissa Deitmaring
May 19, 2016
Great experience!!! I just picked up my new lease!! Ross was the best he made my experience quick and easy, he answered every question I had on the spot and made me feel I just picked up my new lease!! Ross was the best he made my experience quick and easy, he answered every question I had on the spot and made me feel right at home... Not only did I gain a new car but also a new friend! I highly recommend Ross if your looking for quality, great expertise and all around friendly carefree experience 😊 More
by Mruggiero1
Employees Worked With
Ross Lubell
May 17, 2016
Professional, pleasant & friendly. Ivan Boros is an absolute pleasure to work with and the General Sales Manager Timothy Shishko was terrific as well. They were both extremely professi Ivan Boros is an absolute pleasure to work with and the General Sales Manager Timothy Shishko was terrific as well. They were both extremely professional, congenial, responsive and made our decision & purchase very easy! More
by Sblev8
Employees Worked With
Joe Marra, Ivan Boros
May 14, 2016
Great experience with Ivan Boros Ivan Boros was polite, knowledgeable and respectful. Research was done when necessary, the car for us was located and reserved. He was always on tim Ivan Boros was polite, knowledgeable and respectful. Research was done when necessary, the car for us was located and reserved. He was always on time and always called when necessary. More
by Luizcaragon@aol.com
Employees Worked With
Joe Marra, Jeffrey Lower, Ivan Boros
May 07, 2016
Bought new Q7 Was negotiating with Ross until late Thursday evening. Drove my new Q7 away next day at 4pm. Ross was very knowledgeable, couldn't be more helpful, an Was negotiating with Ross until late Thursday evening. Drove my new Q7 away next day at 4pm. Ross was very knowledgeable, couldn't be more helpful, and is an all round nice guy. I had to send him back to his boss Tim a few times to work on my trade-in value - which was tough against a much in demand Q7 right now but we reached an agreement, shook hands, and signed the papers. I'd recommend Ross to anyone and would certainly recommend the Q7. It really is beautiful car.. More
by Gareth Williams
Employees Worked With
Ross Lubell
May 06, 2016
Jeffrey Ivan Boris was a pleasure to work with. He fulfilled all my needs and at the right price. I will definitely come back and deal with him. Ivan Boris was a pleasure to work with. He fulfilled all my needs and at the right price. I will definitely come back and deal with him. More
by Jeff621
Employees Worked With
Ivan Boros
May 06, 2016
Audi Q5 service Joe Sackson was great! I was met on a a timely basis, friendly service and prompt return of car. Great experience, thank you very much. Joe Sackson was great! I was met on a a timely basis, friendly service and prompt return of car. Great experience, thank you very much. More
by Audi-owner
Employees Worked With
Joe Sackson
May 05, 2016
Bought new Q7 - Amazing hospitality by Alain Great hospitality. I did not had any appointment - still Alain Mimran helped me within his busy schedule and found a right SUV for me. Gr8 service, f Great hospitality. I did not had any appointment - still Alain Mimran helped me within his busy schedule and found a right SUV for me. Gr8 service, followups about my experience with new SUV & ready to help more if I need anything more assistance. Loved service, & Alain had is excellent and knowledge about Audi cars. More
by Raj Mohabe
Employees Worked With
Alain Mimran
