Audi New Rochelle

I bought a part from this dealership expecting quality and a valid warranty. The part failed prematurely—and when I tried to have it replaced, they refused due to their own internal payment issues. That’s and a valid warranty. The part failed prematurely—and when I tried to have it replaced, they refused due to their own internal payment issues. That’s unacceptable. A warranty should reflect accountability, not whether they get reimbursed. I was also told these parts aren’t even checked by Audi and that I’d have better luck at a generic auto parts store. That completely undermines the premium they charge. To make matters worse, I spent hours on hold with no urgency or resolution. I’m now stuck with a defective part and no support. This experience was unprofessional and dismissive. I will be pursuing this in small claims court to recover my costs. Avoid this dealership if you expect accountability or basic customer respect. More

Unlike most consumer purchases, acquiring a car can be a most unpleasant experience because nobody really knows how much the will pay, and once you walk out the door you don't really know what the dealer re most unpleasant experience because nobody really knows how much the will pay, and once you walk out the door you don't really know what the dealer really offers until you have a problem. I have buying cars from Melissa Deitmaring for approximately 25 years and I never felt anything other than a most positive experience. Firts, she is professional. Next, she has people skills and knows what I want and doesn't try to sell me something I son't, anytime I have had an issue with a vehicle the dealership has either addressed it or escalated it to the manufacturer. I highly recommend Melissa and Audi Of New Rochelle. More

Absolute worst dealership and motor vehicle company I’ve ever dealt with. 0/10. I do not recommend leasing here unless you want to be slapped with hundreds of dollars worth of fees when you return your vehi ever dealt with. 0/10. I do not recommend leasing here unless you want to be slapped with hundreds of dollars worth of fees when you return your vehicle. More

Horrible customer service. There is no point in making an appointment because this dealership totally disregards your time. You’ll be waiting for hours and the act like they’re There is no point in making an appointment because this dealership totally disregards your time. You’ll be waiting for hours and the act like they’re doing you a favor. Totally disrespectful and ridiculous. More

Great experience with Peter Falvey at the service department. Got an issue resolved and covered under warranty. Very good listener, very logical, very customer-focused department. Got an issue resolved and covered under warranty. Very good listener, very logical, very customer-focused More

We work with Hannah Aliahmad in service. Had left Audi Hawthorne as that dealership had gone downhill (service doesn't pick up phone and doesn't check voicemails -- awful). Hannah is the bes Had left Audi Hawthorne as that dealership had gone downhill (service doesn't pick up phone and doesn't check voicemails -- awful). Hannah is the best service agent. Keeps you informed and goes the extra mile. We'd bought from Audi Hawthorne before and when we buy a new Audi will be from Audi New Rochelle, because of Hannah. More

Excellent customer service. Hannah and Shaun were extremely attentive and focused on ensuring that the issue with my vehicle was fixed. Communication was excellent, and they w Hannah and Shaun were extremely attentive and focused on ensuring that the issue with my vehicle was fixed. Communication was excellent, and they went above and beyond. I had an issue that was likely related to a previous service visit, and they took care of it. Checked everything and secured a loaner for me so they could take their time diagnosing and repairing the issue. More

I brought my 2023 Audi A6 in for 1 year / 10k mile service and a (recall) software update at 8 a.m. All was done by 9:15 a.m. My service advisor, Christopher Morrissey was excellent. service and a (recall) software update at 8 a.m. All was done by 9:15 a.m. My service advisor, Christopher Morrissey was excellent. More

I brought my 2023 Audi A6 in for service at 4pm today. All was done by 5pm. Check in and check out was very fast as well. My service advisor, Samantha Diaz was excellent. All was done by 5pm. Check in and check out was very fast as well. My service advisor, Samantha Diaz was excellent. More

Brought my 2 year old Q5 (which I purchased new from this dealership) in for inspection. It failed because it had a bad back up light. Unfortunately they didn’t have the part and said they had no idea whe dealership) in for inspection. It failed because it had a bad back up light. Unfortunately they didn’t have the part and said they had no idea when they would get it I followed up several times as they never followed up with me but they always said the part was still on back order. Eventually they stopped returning my emails and calls. Car has dat in my driveway for 9 months now since I can’t drive it without inspection sticker. Will never buy another car from these guys More