April 12, 2016

SALES VISIT - NEW

5 star car buying experience My car buying experience with Alberto was awesome. He is extremely professional and patient; clearly explaining the process and promptly responding to My car buying experience with Alberto was awesome. He is extremely professional and patient; clearly explaining the process and promptly responding to all my questions. I would recommend Alberto and Tim any day and I will certainly be back when I am ready to get another car. Thanks Alberto! More

by Q3 - April 2016

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Joe Marra, Alberto Valencia

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Apr 12, 2016 -

Audi New Rochelle responded

Hi! I just read the kind words you wrote about your experience with Alberto Valencia on Dealerrater. I am thrilled that you were so pleased with the delivery process of your Q3. We work very hard in trying to exceed your expectations... it's very gratifying to know that we did. Best, Tim Shishko General Sales Manager

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April 11, 2016

SALES VISIT - NEW

They forget about you once you buy the car!!! While I was looking around for the best deal my salesperson Ivan would answer my emails within minutes. The process of buying was for the most part s While I was looking around for the best deal my salesperson Ivan would answer my emails within minutes. The process of buying was for the most part smooth. Now that I purchased the car I no longer get answers for Ivan. I was promised a wire for my phone which I have emailed him several times about and he keeps saying I will order it. Now he has totally stopped answering my emails and I have not received my wire. Basically they are all nice to you when they wanna sell you the car but once thats a done deal they can care less. I absolutely will not be buying my next Audi here More

by artie220

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

No

Employees Worked With

Ivan Boros

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April 10, 2016

SALES VISIT - NEW

*Young Professionals BEWARE* A friend and I were interested in leasing a 2016 A3 and faced the hurdle of limited auto credit history, which is fair. However, the finance manager, A friend and I were interested in leasing a 2016 A3 and faced the hurdle of limited auto credit history, which is fair. However, the finance manager, Jeffrey Lower, made it clear to me that the most important thing was being that my relatively young age (22 years) and myself already having an open auto lease with Mercedes-Benz Financial, you are not to get another car or even co-sign for another car. Regardless of the fact that my income alone can very well substantiate another car payment and that my Mercedes auto lease is being paid on time, "it doesn't work like that," as Jeffrey rudely told me. There were SO many ways Jeffrey could have approached this situation and discussion with us, but he chose to be discourteous and cold. I had even worse auto credit history when I went to lease my Mercedes at Mercedes-Benz of White Plains, but I was treated so well and seriously by their finance manager, and plus they worked hard enough to get my credit app approved. So, I am VERY disappointed with the harsh treatment and lack of care and effort I received when I dealt with Jeffrey Lower at Classic Audi. For one thing, it seems like Audi Financial discriminates younger potential buyers, and since Jeffrey did not seem to try hard enough to get the credit approved nor put forth any care into this deal, shows that the dealership doesn't care about relatively cheap leases (they only care about the high dollar transactions) and they can't be bothered to work with younger buyers – which is a critical mistake for their long-term future. We worked with Gianluca Mondaca as our sales rep and were satisfied with how he handled going over vehicle details and pricing...It is Jeffrey Lower who ruined our experience and will forever prevent us from even considering Classic Audi again in our lifetimes. I could have been picky and highlighted how this dealership's showroom is mediocre as it has such a limited number of cars on display and the fact that the waiting/seating area is pathetic, but I don't really care for all of that – what I put emphasis on is how the staff treats its customers. So attention all young professionals: if you are looking for an Audi, don't ever go to Classic Audi...instead, go to Town Audi in NJ, where they take every customer seriously and treats them right. More

by JP71093

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

No

Employees Worked With

Gianluca Mondaca, Jeffrey Lower

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Apr 11, 2016 -

Audi New Rochelle responded

Hi Mr. Poon, Thank you for your feed back regarding your experience here. Although you were not the purchaser on this vehicle I wanted to address the review you posted on Dealerrater. It is my hope that with a better understanding as to why you were not approved to be a co-signor for your friend, you will see the transaction in a new light. I would be remiss if I didn't note that Jeff's main responsibility is to work with the banks for our customers to not only get our customers approved, but also get them a low finance rate. If Jeff fails in his role then the dealership loses a sale. He works for our customers and with the bank to accomplish this however, the loan is being provided by the bank after all, and ultimately they have the final say as to who they will accept or decline. Here are some of the factors that influenced the lenders final decision for Shiza's lease. ** Shiza had insufficient credit history as she was only just issued a social security #. Banks are less apt to lease a car to someone who has not have a track record of paying back loans since they take no collateral. ** This is also the case with the first co-signor she presented. HOWEVER, we WERE able to secure a retail loan for them at a nery low interest rate but they declined as they only wanted a lease which uses different criteria and made them ineligible. ** The second co-signor had an extremely low credit score and was not a viable co-buyer for a lease. ** You were the third co-signor that we presented to the bank on the same application (unusual). While the bank understands that you were able to obtain an approval on your current car, your credit report indicates that you have only made (2) payments thus far. In addition, because of your limited borrowing history, you were only able to obtain your approval with the stipulation that your mother would be a co-signor on your lease. It wasn't your age... it was your limited borrowing history. You only just entered your agreement recently. Had you paid off an entire lease before, and not just a couple of months, then this probably would not have been a concern for the lender. I have spoken with Jeff about your feelings and he was very apologetic and in no way wanted to you leave with that perception. If you would like to discuss this matter further, please call me anytime. Warmest Regards, Tim Shishko General Sales Manager

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Apr 12, 2016 -

JP71093 responded

Hi Mr. Shishko, thank you for your response and I appreciate your explanation. I understand the concerns regarding my limited credit history. What I do not understand was how Jeff approached the subject and explained this to me. First, Jeff did not go into detail at all in our meeting as much as you did now, which just shows the lack of care and effort in the potential deal. Second, he came across as rude and it seemed like we were wasting his time, which we felt was due to a relatively small deal on the table ($300 A3 lease). Third, the way Jeff seemed to mention my age a number of times during our meeting, made me feel that my age was the issue...he could have solely mentioned the limited years of credit history, but he had to bring into the conversation exactly how old I am. I know he may not have purposely meant it, but the way he handled the discussion could have been better. I am tired of dealerships that do not take me seriously based on my age and how they may perceive me as an unserious customer. I believe I have said what needs to be said, but if you would like to discuss this matter further, please reply back anytime.

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Apr 12, 2016 -

Audi New Rochelle responded

Hi Mr. Poon, It's clear to me that Jeff mishandled this transaction and that he did not display the empathy that he should have. I will say however in the nearly 2000 transactions that he has handled for us, I have rarely had a customer complaint about a "lack of care". I can tell you that we take all of our customers seriously. We understand that we are not on "Auto Row" and that if someone walks in our door, they've come out of their way to see and are thus are a high quality opportunity. Our goal is to have everyone who visits our showroom leave with a positive, memorable experience. Here, we failed. As you suggested in your first email, young buyers are critical to our future success. Our intent is to sell you all of your cars not just this one. we strive to do that by providing an exceptional experience. Just one last point, whether an A3 or an A8, in todays competitive landscape, every car we sell has a tight margin and in fact, we sell many cars below invoice (as we did with Shiza. Don't be distracted by the price point of the car. It's still an Audi, the finest luxury car on the road today. Come see us down the line, I assure you that your experience will be what you expect. You can ask for me personally. Regards, Tim

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April 09, 2016

SALES VISIT - NEW

Q5 lease Alberto is super helpful and very nice. He helped me with my q5 lease and made the experience easy and painless. I shopped around and this dealership Alberto is super helpful and very nice. He helped me with my q5 lease and made the experience easy and painless. I shopped around and this dealership and Alberto did a great job. He wasn't pushy and gave me a great deal. I highly recommend him. More

by Q5 lease ny

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Alberto Valencia

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April 09, 2016

SALES VISIT - NEW

Returning customer - Awesome experience once again Bought my Q5 from this dealership 3 years ago and decided to trade it in for a different model altogether. Alberto V was fantastic, he went above and Bought my Q5 from this dealership 3 years ago and decided to trade it in for a different model altogether. Alberto V was fantastic, he went above and beyond to help me select the right car, and showed a lot of patience (I tend to ask a lot of questions and I changed goal posts on him a couple of times). My wife also just got herself a new car too and again Alberto came through, so thanks for being a stellar rep Alberto. We'll certainly be back! More

by Gwinyai

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Alberto Valencia

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April 06, 2016

SALES VISIT - NEW

Excellent buying experience. Great dealership, great customer service, great sales person - Alberto; and great buying experience. I would recommend this dealership to anyone looki Great dealership, great customer service, great sales person - Alberto; and great buying experience. I would recommend this dealership to anyone looking to buy an Audi. More

by Audi buyer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Alberto Valencia

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April 06, 2016

SALES VISIT - USED

Recent Audi Purchase Worked with Ross Lubell on our recent Audi Purchase. He was knowledgeable, prompt, friendly, a good communicator and easy to work with. I would choo Worked with Ross Lubell on our recent Audi Purchase. He was knowledgeable, prompt, friendly, a good communicator and easy to work with. I would choose to work with him again on any future transaction. More

by New Audi folks

Friendliness

Recommend Dealer

Yes

Employees Worked With

Ross Lubell

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April 06, 2016

SALES VISIT - NEW

good job ross Very nice experience on my 1st audi purchase. very happy with my 2017 q7. Big shout out to ross for keeping contact with me. Took me about 2 months to Very nice experience on my 1st audi purchase. very happy with my 2017 q7. Big shout out to ross for keeping contact with me. Took me about 2 months to make up my mind but happy i went with the q7. Although i trust no car dealers ross was straight up. More

by liyfe1

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Ross Lubell

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March 31, 2016

SALES VISIT - USED

Just purchased my first Audi I bought my first Audi and had a wonderful experience dealing with Gion. They did not pressure me and they did not try to add anything to my contract I bought my first Audi and had a wonderful experience dealing with Gion. They did not pressure me and they did not try to add anything to my contract Luke some of my other experienceside with car dealers. . Thanks Gion More

by Keith Beilinson

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Gianluca Mondaca, Jeffrey Lower

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Mar 31, 2016 -

Audi New Rochelle responded

Thank you for taking the time to give us this very positive feedback. We are honored that with all of the choices you had to make such a significant purchase, you selected Classic Audi. We try our absolute best to live up to our customers expectations, and it appears from your comments that we did just that. I couldn’t be happier that you had such a wonderful experience. Please tell your friends and co-workers about Gian, and Classic Audi... we would greatly appreciate it. Should you require our assistance in the future, we will do all we can to help Sincerely, Tim Shishko General Sales Manager

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March 29, 2016

SERVICE VISIT

Great Service always I always bring my A8 for service or any other repairs and these guys have never disappointed me. Thank you guys, keep it up. This is how Audi is suppo I always bring my A8 for service or any other repairs and these guys have never disappointed me. Thank you guys, keep it up. This is how Audi is suppose to be. More

by AdeelGondal

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Joanna Bell

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