Audi New Rochelle - Service Center

We work with Hannah Aliahmad in service. Had left Audi Hawthorne as that dealership had gone downhill (service doesn't pick up phone and doesn't check voicemails -- awful). Hannah is the bes Had left Audi Hawthorne as that dealership had gone downhill (service doesn't pick up phone and doesn't check voicemails -- awful). Hannah is the best service agent. Keeps you informed and goes the extra mile. We'd bought from Audi Hawthorne before and when we buy a new Audi will be from Audi New Rochelle, because of Hannah. More

Excellent customer service. Hannah and Shaun were extremely attentive and focused on ensuring that the issue with my vehicle was fixed. Communication was excellent, and they w Hannah and Shaun were extremely attentive and focused on ensuring that the issue with my vehicle was fixed. Communication was excellent, and they went above and beyond. I had an issue that was likely related to a previous service visit, and they took care of it. Checked everything and secured a loaner for me so they could take their time diagnosing and repairing the issue. More

I brought my 2023 Audi A6 in for 1 year / 10k mile service and a (recall) software update at 8 a.m. All was done by 9:15 a.m. My service advisor, Christopher Morrissey was excellent. service and a (recall) software update at 8 a.m. All was done by 9:15 a.m. My service advisor, Christopher Morrissey was excellent. More

I brought my 2023 Audi A6 in for service at 4pm today. All was done by 5pm. Check in and check out was very fast as well. My service advisor, Samantha Diaz was excellent. All was done by 5pm. Check in and check out was very fast as well. My service advisor, Samantha Diaz was excellent. More

Brought my 2 year old Q5 (which I purchased new from this dealership) in for inspection. It failed because it had a bad back up light. Unfortunately they didn’t have the part and said they had no idea whe dealership) in for inspection. It failed because it had a bad back up light. Unfortunately they didn’t have the part and said they had no idea when they would get it I followed up several times as they never followed up with me but they always said the part was still on back order. Eventually they stopped returning my emails and calls. Car has dat in my driveway for 9 months now since I can’t drive it without inspection sticker. Will never buy another car from these guys More

As always the repair, maintenance service is 5 stars, Samantha Diaz the service advisor is excellent. I gave 4 stars overall, it took over an hour and several calls to set up an Uber service to pickup my Samantha Diaz the service advisor is excellent. I gave 4 stars overall, it took over an hour and several calls to set up an Uber service to pickup my car. Seems that only the service advisor (only 2 we’re working that day) can set up the pickup. It’s very frustrating. There should be a better way. More

Amazing staff and a great experience every time! I have an older Audi thats not worth much, but I keep it since you can’t buy a manual transmission anymore. Other dealers blow me off, but this deale I have an older Audi thats not worth much, but I keep it since you can’t buy a manual transmission anymore. Other dealers blow me off, but this dealer treats me Like I have the most expensive car there….VIP style. Great to chat to Shaun the manager as he knows a lot about Porsche too! Always a nice interaction, fair pricing, and a super clean car when its done. Thanks Audi New Rochelle! More

Excellent service & qualities. Nice showroom & enough parking space for visitors. So I am very satisfied. Nice showroom & enough parking space for visitors. So I am very satisfied. More

My experience with Classic Audi when there were located in Fleetwood was exceptional. After they moved to New Rochelle I’ve had my car serviced on three occasions and all three were horrible. My service in Fleetwood was exceptional. After they moved to New Rochelle I’ve had my car serviced on three occasions and all three were horrible. My service advisor seem like he was trying to make as much money off of me as he could. I just didn’t trust his advise so I asked if I could have another advisor and they did not replace him. I had two seals replaced in February that cost $875 and when I picked up my car the said that my car was still leaking oil but they would have to charge me $600 to investigate where the oil was coming from and then there was another fee to fix it. I refused and drove my car for two months before noticing that oil was leaking from the same place where I had them replace the two seals. I bought it back to Audi because the last service was under warranty and they explained that there was third seal in the same place where they replaced the last two seals that needed to be replace and it would cost $620 to replace. I was furious… They would have charged me $1300 to replace a seal and investigate if I said yes the first time but now they are charging me $620 for something that should have been noticed by the TRAINED technician the first time. I had them fix it because my time is valuable and got my car back the same day with oil still sitting on the top of the engine(messy work). After driving for 15 minute the check engine light comes on(for the first time ever). I pull over and call them to be advised to come in on Tuesday to get it looked at. As if I don’t need to work my 9-5 job so that they can steal more money from me. I took my car to my local machanic and he said they didn’t reset the computer. I will no longer get service from Classic Audi. More

I went with out appointments they took me right away, Anthony kept updating me what was going on and how long the wait .. Anthony kept updating me what was going on and how long the wait .. More