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Audi New Rochelle - Service Center
New Rochelle, NY
163 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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163 Reviews of Audi New Rochelle - Service Center
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December 17, 2019
The Service Department at Classic Audi is the best in the business. Everyone is Professional, Courteous and Efficient. Eddie Patafio is simply a fantastic Service Representative. business. Everyone is Professional, Courteous and Efficient. Eddie Patafio is simply a fantastic Service Representative. More
by Agent Blue
Employees Worked With
Eddie Patafio, Melissa Deitmaring, Joe Marra
November 26, 2019
I was very happy I was able to be accommodated with a loaner even though I was told there were none available when appointment was made. Everyone was friendly and courteous. loaner even though I was told there were none available when appointment was made. Everyone was friendly and courteous. More
by Pikedrp
Employees Worked With
Not sure if anyones name
November 25, 2019
Sterling is a professional and knowledgeable rep. He kept me informed of the progress of service to my vehicle, addressed all concerns and worked with my tire warranty company so that I could get new ti kept me informed of the progress of service to my vehicle, addressed all concerns and worked with my tire warranty company so that I could get new tires. He is an asset to your staff! More
by Lawdeedee1
Employees Worked With
Sterling
October 22, 2019
Always great service Classic Audi always takes great care of my car and provides quick service that is right the first time. Convenient location and nice people. Recommen Classic Audi always takes great care of my car and provides quick service that is right the first time. Convenient location and nice people. Recommended. More
by Chris in 914
Employees Worked With
Joe Sackson
August 09, 2019
Professional, knowledgeable, and flexible Jonel was incredibly professional, knowledgeable, and flexible throughout my search for the right vehicle. He was not pushy in any way, which was a re Jonel was incredibly professional, knowledgeable, and flexible throughout my search for the right vehicle. He was not pushy in any way, which was a real difference from other dealerships. Jonel was responsive (even after we had completed our lease), and helped me with questions that I had well after our contract was signed. I know that if I have any questions or concerns in the future, I can count on Jonel to help me. More
by ashleymestl
Employees Worked With
Jonel Gonzalez
August 04, 2019
Great service Jonel was a great salesman and offered great service. He even delivered something to my home that I forgot at the dealership. Very professional I Jonel was a great salesman and offered great service. He even delivered something to my home that I forgot at the dealership. Very professional I would recommend him More
by Liz21
Employees Worked With
Jonel Gonzalez
June 16, 2017
Bait and Switch This is my third Audi. I called up the service center this morning, and asked to have my car serviced. I was told I could come in at 10:30. So far This is my third Audi. I called up the service center this morning, and asked to have my car serviced. I was told I could come in at 10:30. So far so good. The woman on the telephone told me that there would be no charge because it was my first service for 5,000 miles. When I came in, however, (a half hour drive) I was told that I did not qualify for the free first service because of how long I owned the car (about 2 years). This is so even though they knew precisely how long I had the car because I bought the car from the dealership. Instead they said the cost would be $400. I felt like there was a bait and switch. I asked for my keys back and left. Not a good way to treat a long time Audi customer. To the dealership's credit, once I complained, they immediately responded and took corrective action. They invited me to bring my car back and honored the promise of free service. Now, that is the proper way to provide good service. More
by Scott Riemer
Employees Worked With
I did not get the name of the service employee
March 31, 2017
Good Service Very good friendly behavior, and very good service. My Audi looks perfect after the service with you guys. I am very much satisfied with your service. Very good friendly behavior, and very good service. My Audi looks perfect after the service with you guys. I am very much satisfied with your service. Thanks katie Phillips www.citushealth.com More
by katiephillips012
Employees Worked With
Peter Antonio Civale, Ivan Boros
