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Audi New Rochelle - Service Center
New Rochelle, NY
165 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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165 Reviews of Audi New Rochelle - Service Center
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June 16, 2017
Bait and Switch This is my third Audi. I called up the service center this morning, and asked to have my car serviced. I was told I could come in at 10:30. So far This is my third Audi. I called up the service center this morning, and asked to have my car serviced. I was told I could come in at 10:30. So far so good. The woman on the telephone told me that there would be no charge because it was my first service for 5,000 miles. When I came in, however, (a half hour drive) I was told that I did not qualify for the free first service because of how long I owned the car (about 2 years). This is so even though they knew precisely how long I had the car because I bought the car from the dealership. Instead they said the cost would be $400. I felt like there was a bait and switch. I asked for my keys back and left. Not a good way to treat a long time Audi customer. To the dealership's credit, once I complained, they immediately responded and took corrective action. They invited me to bring my car back and honored the promise of free service. Now, that is the proper way to provide good service. More
by Scott Riemer
Employees Worked With
I did not get the name of the service employee
March 31, 2017
Good Service Very good friendly behavior, and very good service. My Audi looks perfect after the service with you guys. I am very much satisfied with your service. Very good friendly behavior, and very good service. My Audi looks perfect after the service with you guys. I am very much satisfied with your service. Thanks katie Phillips www.citushealth.com More
by katiephillips012
Employees Worked With
Peter Antonio Civale, Ivan Boros
August 21, 2016
Pressed for time Janessa Roman was so helpful to me this last week at Audi. I had a family emergency so I was flying to Florida Thursday. I had 4 appointments Wednesda Janessa Roman was so helpful to me this last week at Audi. I had a family emergency so I was flying to Florida Thursday. I had 4 appointments Wednesday. She changed my Appr, set up a loaner, and made sure everything that needed to be done was done...and removed my stress by being so flexible with dates and times! More
by Audi2014
Employees Worked With
Janessa Roman, Guillermo Cavales
August 15, 2016
Great Service Great service by Janessa Roman. One of the reasons I own an Audi is because of the excellent care by service providers like Jenessa, and the cleanlin Great service by Janessa Roman. One of the reasons I own an Audi is because of the excellent care by service providers like Jenessa, and the cleanliness of the service center. More
by jmac
Employees Worked With
Janessa Roman
July 30, 2016
Great Service My first time going to Classic Audi service across from the Fleetwood train station. Service agent Joe Sackson processed my service request quickly w My first time going to Classic Audi service across from the Fleetwood train station. Service agent Joe Sackson processed my service request quickly when I came in person, explained what if any service had been performed on the vehicle prior to my ownership and had me out of the office in no time. Car was ready when promised, even a complementary carwash to boot. Thank you, Joe. More
by wcjbh52
Employees Worked With
Joe Sackson
July 23, 2016
Excellent friendly service Joanna Bell is a professional, courteous, and knowledgeable representative. She took me through the car service that would be performed as well as pre Joanna Bell is a professional, courteous, and knowledgeable representative. She took me through the car service that would be performed as well as presented with options that would deliver me some savings during my service visits. The drop off and pick up was prompt and the service done on my vehicle was excellent. More
by lj2016
Employees Worked With
Joanna Bell
July 23, 2016
Solid service center I service my Audi at Claasic and regularly have Joe Sackson handle the service arrangements. He knows the car, wants to provide excellent service an I service my Audi at Claasic and regularly have Joe Sackson handle the service arrangements. He knows the car, wants to provide excellent service and keeps me informed of progress since I wait for the car. Joe's a reliable professional. The dealership and service center always provide excellent attention to customer satisfaction. More
by Robw
Employees Worked With
Joe Sackson
July 06, 2016
Excellent Servicde As always I was extremely pleased with my service. They picked up and dropped my car off at the time specified. everything I asked for was completed As always I was extremely pleased with my service. They picked up and dropped my car off at the time specified. everything I asked for was completed and my car was immaculate. More
by babfr1
Employees Worked With
Jeff Browsn
July 01, 2016
Unannounced service! Drove in at the end of the day with an unusual problem with volume control (radio, telephone, GPS) & was taken right way. Joanna Bell, as always was e Drove in at the end of the day with an unusual problem with volume control (radio, telephone, GPS) & was taken right way. Joanna Bell, as always was efficient, professional and so pleasant! Rental car was arranged as all loaners were out and was called the next day to come pick up the car..fixed! Everyone at Audi Service is great! More
by Disbrow, D A4
Employees Worked With
Joanna Bell in Service
June 26, 2016
Painless and professional Jose picked up my car, on time, with a smile! Returned the car serviced, clean, and with a very pleasant deneanor. Explained everything. Even advised Jose picked up my car, on time, with a smile! Returned the car serviced, clean, and with a very pleasant deneanor. Explained everything. Even advised a warranty extension, all in my driveway. A real fine ambassador for Classic Audi!! More
by Q5 Guy
Employees Worked With
Jose, Ross Lubell
