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Audi New Rochelle - Service Center
New Rochelle, NY
165 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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165 Reviews of Audi New Rochelle - Service Center
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June 26, 2016
Smooth, efficient service at Classic Audi Always a great service experience at Classic Audi. Joe Sackson, the service rep, was knowledgeable and helpful in dealing with our various service is Always a great service experience at Classic Audi. Joe Sackson, the service rep, was knowledgeable and helpful in dealing with our various service issues. It's just a pleasure working with such professionals, who really care about getting everything fixed right the first time. I also appreciate that they treat my car with real respect. Great experience all around. More
by CDM14
Employees Worked With
Joseph Sackson
June 24, 2016
2009 Audi A4 55K service I visited the Classic Audi service center for my 2009 Audi A4 55,000 mile check up. I was helped by service agent Eddie Patafio who is the ultimate p I visited the Classic Audi service center for my 2009 Audi A4 55,000 mile check up. I was helped by service agent Eddie Patafio who is the ultimate professional. The overall service was a very positive experience as Eddie made sure everything was explained that was done for this service. Classic Audi is very lucky to have a person like Eddie Patafio working there as I will go out of my way to see and deal with him. More
by audiguy9157
Employees Worked With
Eddie Patafio
June 13, 2016
well done i received the type of service and atention i expect when buying a luxury car like Audi. Janessa Roman took care of informing me of every step and by i received the type of service and atention i expect when buying a luxury car like Audi. Janessa Roman took care of informing me of every step and by finding a solution for my request to pick up the car after closing hours. thanks Andy More
by ar13
Employees Worked With
Janessa Roman
June 08, 2016
Service Center (in Mt. Vernon) provides worst service ever First of all, the service center is in Mt. Vernon (not Eastchester) and it is not the most pleasant place to visit. Now, I had a great sales experien First of all, the service center is in Mt. Vernon (not Eastchester) and it is not the most pleasant place to visit. Now, I had a great sales experience at Classic Audi in Eastchester but they push you to use their service in Mt. Vernon and Jeff Brown- the "service manager" is the worst. Had an issue with my car and sent it there for that and inspection. He told me he can't inspect it b/c a sensor has to reset after 120 miles before he could inspect it. So, I decided to get the inspection locally after the 120 miles. The inspector said if Mt. Vernon did not pass it on safety - he would not have and only passed the other part of the inspection. Come to find out my tires were worn to point of being unsafe to drive and back tires were only slightly better. Front tires were BALD on outer edges indicating poor wheel alignment. I called Jeff and expressed my concern. Not only did no one there tell me this (they never provided service checklists which they should have) but he defended himself, was dismissive to me still insisting I have a little time left (I guess until I skid off the road and potentially kill me and my daughter as front tires were in red zone for wear) and that I don't need a wheel alignment - "that is just how the tires wear". I ended up giving my new tire and wheel alignment business to someone else and promptly called the GM of the dealership who was quite apologetic. BUT, in the end, I will never go back there again. I came to find out several other people I know had horrible dealings with Jeff and he was "let go" from Country Audi of Greenwich before he went to Classic. What is Classic thinking? Beware - as long as Jeff is the manager - you will not get good service there. They may "check the boxes" but they are not going above the basic work. More
by AMG2013
Employees Worked With
Jeff Brown
May 06, 2016
Audi Q5 service Joe Sackson was great! I was met on a a timely basis, friendly service and prompt return of car. Great experience, thank you very much. Joe Sackson was great! I was met on a a timely basis, friendly service and prompt return of car. Great experience, thank you very much. More
by Audi-owner
Employees Worked With
Joe Sackson
April 30, 2016
Great service car is always worked on a timely manner Joseph sackson always makes me feel at home great customer service car ready quick and i dont spend much time at the dealer i own a bmw 7 series 2016 Joseph sackson always makes me feel at home great customer service car ready quick and i dont spend much time at the dealer i own a bmw 7 series 2016 and would say the service here at audi is way better and i just own a q7 love audi. More
by Jabez123
Employees Worked With
Joseph sackson
April 15, 2016
low tire warning light on dashboard Joe Sackson was most helpful and made my audi experience very smooth . I knew I was in good hands the moment I met Joe Sackson... Joe Sackson was most helpful and made my audi experience very smooth . I knew I was in good hands the moment I met Joe Sackson... More
by virginia
Employees Worked With
Joe Sackson
April 13, 2016
Easy, intelligent and friendly service led by Joe Sackson My visit was friendly from the outset and Joe got me in and out quickly. All in all, it was easy on my schedule for the day. I was able to test driv My visit was friendly from the outset and Joe got me in and out quickly. All in all, it was easy on my schedule for the day. I was able to test drive the new 2017 Audi, as my loaner, and I still was able to keep several appointments while my car was being serviced. More
by DESMOND TONDU
Employees Worked With
Joseph Sackson
March 29, 2016
Great Service always I always bring my A8 for service or any other repairs and these guys have never disappointed me. Thank you guys, keep it up. This is how Audi is suppo I always bring my A8 for service or any other repairs and these guys have never disappointed me. Thank you guys, keep it up. This is how Audi is suppose to be. More
by AdeelGondal
Employees Worked With
Joanna Bell
March 21, 2016
Excellent Experience with my A6 Service Call Brought in my A6 for its first service with Classic Audi and was very satisfied with the level of service. Janessa Roman was very attentive and courte Brought in my A6 for its first service with Classic Audi and was very satisfied with the level of service. Janessa Roman was very attentive and courteous with respect to what needed to get done on the car. Classic Audi also provided great service for my last Audi, an S4 Cabrio. More
by gnp12
Employees Worked With
Janessa Roman
