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Audi New Rochelle - Service Center
New Rochelle, NY
165 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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165 Reviews of Audi New Rochelle - Service Center
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October 23, 2015
Paint damage I thought i could trust Classic Audi service for everything from oil changes, mile service maintains, brakes and detailing ( which they have done expe I thought i could trust Classic Audi service for everything from oil changes, mile service maintains, brakes and detailing ( which they have done expect detailing that was next) But I was wrong, paint-less dent removal person damaged my car. When I saw it I called right away(I looked over car the with my the service adviser and it was not visible), I was told to come back and the service manger Jeff Brown would look at it. He stated that the installers tools where smooth and could not have damaged the car. Then he told me it was from a rock. But I told him from that angle it couldn't have damaged this location. Plus this is the area where the repair man was working. He dismissed me. I then went to his General manager Tim Shishko who said he would use a touch up stick to repair the damage and not to paint the panel because it would devalue the car??? I trusted them with Maintainace so I didn't the think panitless dent removal would be a problem. I then stated to Tim Shishko and Jeff Brown I know my car and I take care it of it well. I wash and wax it spring, summer and fall. So I know where any road damage or dings are on the car especially new ones. They didn't even meet me have way. We have leased several cars from Classic, and are leaseing now. But this car we purchased. I guess we are nobodies. They made us feel worthless by there reactions. I now have to find a new service dept. which is going to be a dawnting task. As I have grow to trust the service team. They are very helpful and guide me in the right direction. Unfortunately the General manager(Tim Shishko) and Service manager(Jeff Brown) don't share the same sense of caring for my vehicle as the service advisers. I still have hopes that they will come to there senses and do the right thing. If they do I will follow up. Please look over you car carefully. I don't want other people to feel the same negative treatment we have experienced. R.W. More
by Citizen kane
October 22, 2015
35K service/NYS inspection/safety recall/rattle in conv. top Eddie Patafio was friendly, knowledgeable and helpful throughout the process, keeping me informed of the status of the work. The location of the ratt Eddie Patafio was friendly, knowledgeable and helpful throughout the process, keeping me informed of the status of the work. The location of the rattle was identified and repaired under warranty. Daniel O'Donnell called the day after the work was completed. More
by S5
Employees Worked With
Eddie Patafio
October 19, 2015
Tire Repair Joanna Bell was extremely helpful when I called with a problem with my A3. Instead of telling me I had to wait two weeks for an appointment, which was Joanna Bell was extremely helpful when I called with a problem with my A3. Instead of telling me I had to wait two weeks for an appointment, which was the way BMW used to treat me, she had me come in immediately. An hour and a cup of coffee later I was back on the road, problem solved. More
by Farbs555
Employees Worked With
Joanna Bell
October 15, 2015
Audi service JOANNA at Audi service in Mt. Vernon, NY, is AWESOME! She is knowledgeable, professional, kind, honest, and overall THE BEST! I'm not an "easy" cust JOANNA at Audi service in Mt. Vernon, NY, is AWESOME! She is knowledgeable, professional, kind, honest, and overall THE BEST! I'm not an "easy" customer, I ask a lot of questions and have high expectations and I am always satisfied when I arrive and leave Audi service. DAVON is also very kind and professional! I've kept my Audi for this long because of the service! I usually change my cars every 2-3 years. I've never had such great service and wonderful people at the service and I've owned many cars---Honda, Nissan, Acura, Lexus, and BMW - nothing compares to the service at Audi in Mt. Vernon. The staff that I encounter and work with are the best, they're the only ones I want to speak with and want checking my car, when I go there. More
by Audi
Employees Worked With
Joanna and Davon
October 06, 2015
Pleasant and efficient service. Service representative Joanna Bell is attentive and responsive to owner's concerns. She is candid and informative and takes the time necessary to e Service representative Joanna Bell is attentive and responsive to owner's concerns. She is candid and informative and takes the time necessary to explain diagnostic tests, their outcomes, and recommended corrective service. Ms. Bell provides outstanding abe efficient service. More
by BAC51
Employees Worked With
Joanna Bell
October 01, 2015
Pleasurable expwrience I drive four hours to take my car to be serviced at classic Audi. Joan Bell took care of all my concerns. I really appreciated her courteous and det I drive four hours to take my car to be serviced at classic Audi. Joan Bell took care of all my concerns. I really appreciated her courteous and detail oriented service More
by Leslie123
Employees Worked With
Joanbell
October 01, 2015
Needed new brake pads My brake light went on the other day. I called Joe Sackson when I got home. He was able to get my car in that afternoon and the work was completed in My brake light went on the other day. I called Joe Sackson when I got home. He was able to get my car in that afternoon and the work was completed in less than two hours. I no longer live in lower Westchester but I continue to drive the added distance because Joe is so helpful and responsive. More
by claire125
Employees Worked With
Joe Sackson
September 30, 2015
Service Call I have been dealing with Audi for years and have consistently excellent service. I dealt with Joanna Bell in my most recent visit. She was courteous a I have been dealing with Audi for years and have consistently excellent service. I dealt with Joanna Bell in my most recent visit. She was courteous and professional as usual. She explained the work to be done and kept me informed about when the work would be completed. And, the work was completed on time. More
by A4owner
Employees Worked With
Joanna Bell
September 17, 2015
Excellent Joanna Bell Service was great. Joanna was punctual, courteous, professional and knowledgeable. She handled every aspect including dealing with Tire Protection Pl Service was great. Joanna was punctual, courteous, professional and knowledgeable. She handled every aspect including dealing with Tire Protection Plus claim. Car was done promptly; facilities neat and clean More
by jinfant
Employees Worked With
Joanna Bell
September 16, 2015
Excellent service by Joseph Sackson and the service team We had another excellent service experience with Joseph Sackson and the rest of the Classic Audi team. We have been using them for our Audis for over We had another excellent service experience with Joseph Sackson and the rest of the Classic Audi team. We have been using them for our Audis for over ten years and have never been disappointed. They honor their commitments and do the service needed well and on time. What more can you ask? More
by 2009 Cabrioulet Customer
Employees Worked With
Joseph Sackson
