Audi New Rochelle - Service Center

I have experienced several problems with my new 2014 Audi, which required replacing side mirror switch in the first case and replacing rear view mirror and windshield in the second case. On both occasio Audi, which required replacing side mirror switch in the first case and replacing rear view mirror and windshield in the second case. On both occasions, Joanna Bell was able to schedule next day service appointments for emergency repairs, offered me to use loaners cars, and, when I refused, arranged prompt rides to my home. During my first visit, she has completely waived repair fees due to a very minor delay in service completion time, so I did not pay anything for labor. The second time, Joanna made sure that Audi factory warranty completely covered all related fees, arranged next-day emergency visit from a windshield replacement contractor, expedited windshield re-order when the first windshield did not fit properly, and kept me posted throughout the entire process. She has also promptly answered all of my phone calls. Overall, Joanna has provided an excellent service, while being extremely courteous, efficient, friendly and professional. I use Classic Audi service department for ~12 year, and have recently purchased my third Audi. The friendliness and efficiency of Classic Audi service consultants throughout all these years have definitely contributed to my decision to replace my old Audis with new ones. More

Beware of Classic Automobiles, Inc. 541 White Plains Beware of Classic Automobiles, Inc. 541 White Plains Road Eastchester, NY 10709 I just want to let you know about my terrible experience with C Beware of Classic Automobiles, Inc. 541 White Plains Road Eastchester, NY 10709 I just want to let you know about my terrible experience with Classic’s service dept: When my Audi A8 started to make a loud noise in the transmission, I brought it to Classic for them to diagnose the problem. The noise was so loud that Sal, the service advisor recommended I not drive the car for fear it might blow up. After keeping the car for week, Sal the service adviser told me it was something to do the heater valve. I asked if he was sure, because it didn’t to me that it was coming from inside the engine block. Sal, confirmed he had his best guy look it over to be sure, so I said, OK, let’s do it. Two weeks and $2,700 later, I picked up my car only to have the noise return on the ride home. I called the dealership emidiatly, spoke to the service mger who told me to bring it back in. This time, they said it was the transmission. He said I needed a new tranny and it would cost $7000. I went on Audiworld.com website, where several bloggers told me all I needed was to change the transmission fluid and filter. I did and the noise went away. It cost $411. Meanwhile, I spent $2,700 of unneeded repairs with classic. They never reimbursed me. I even wrote a letter to Arthur Miller, the owner but never got my money back. These people are crooks thieves and criminals! DON’T GIVE THEM YOUR BUSINESS. More

Absolutely HORRIBLE experience - not only did they not look at the issues I asked them to, charge me diagnosis fee without coming up with a proper diagnosis, but then locked out my car with out telling me look at the issues I asked them to, charge me diagnosis fee without coming up with a proper diagnosis, but then locked out my car with out telling me that the key would be inside, left it sitting unsecured overnight, and on top of everything they then fraudulently charged my credit card for several thousand $$ which I had to rectify through my bank..Classic Audi (Tony's) only answer: "yeah we charged the wrong card". THE WORST dealer experience I have ever had - stay away from this service department, they are overpriced, rude, and - whats worst - plain incompetent!!!! More