Audi New Rochelle - Service Center

Car was not completed when I came to pick it up. Waited an hour for my car to be ready and it was not washed. Expected more going directly to the dealer opposed to a smaller mom and pop shop.felt I Waited an hour for my car to be ready and it was not washed. Expected more going directly to the dealer opposed to a smaller mom and pop shop.felt I overpaid for something I could of gotten done for half the price. More

Easy to make appointment and the new service center is massive! Plus nice car wash at the end massive! Plus nice car wash at the end More

Great service and courteous help. Very considerate and helpful. Well done. Would recommend to others Very considerate and helpful. Well done. Would recommend to others More

My first time at Classic Audi new building. My service rep was Anthony Aguirre who was great as well as everybody else their, I would highly recommend this location for all of your needs! rep was Anthony Aguirre who was great as well as everybody else their, I would highly recommend this location for all of your needs! More

Beautiful new efficient facility. Friendly and effective personnel at all stages of the visit. On time and effective service. personnel at all stages of the visit. On time and effective service. More

Review is for their new service facility and the newly renamed Audi of New Rochelle located at 2 Harrison Street. None of the staff from their North Macquesten Pkwy in Mount Vernon NY appear to have move renamed Audi of New Rochelle located at 2 Harrison Street. None of the staff from their North Macquesten Pkwy in Mount Vernon NY appear to have moved into this new facility behind NewRoc, which is very unfortunate. It is currently staffed by poorly trained individuals who over-promise and mis-communicate. I was told that a simple oil change and factory safety recall would be done within 2 1/2 hours. I didn't leave their facility for 5 hours! They were also supposed to do our vehicle's annual inspection, and inexplicably "ran out of NY state inspection stickers". Then, when I went to our local gas station to have it done, our vehicle FAILED INSPECTION since Audi reset all the data during our service. Shouldn't they have told me that might happen? AVOID THIS FACILITY! More

Nice new facility to service my Audi, still need to complete some construction issues and you need to have loaner cars available. This is the first time in 3 years that I couldn’t get a loaner car. Nev complete some construction issues and you need to have loaner cars available. This is the first time in 3 years that I couldn’t get a loaner car. Never had an issue when the service center was in Mt Vernon More

Chris was great! Great service and communication. Overall happy experience. The new shop is amazing! happy experience. The new shop is amazing! More

I’ve been going to classic Audi for around 9 years and I wouldn’t go anywhere else. wouldn’t go anywhere else. More

P r o f e s s i o n a l and very friendly More