Audi North Austin

Outstanding Service and Support! I recently had an issue with my 2011 S4 making some rather scary noises under the hood. I dropped in to speak to my service advisor Darrel Robles and I recently had an issue with my 2011 S4 making some rather scary noises under the hood. I dropped in to speak to my service advisor Darrel Robles and he called in one of the master technicians to give it a listen. “She is definitely not happy, however we would need to do some diagnostics to understand what is going on”. At this point I thought I was going to have to schedule to come back and drop it off, however Darrel took care of getting my car in for service that very day! I was pleasantly surprised, however this is the type of service I have been getting from Audi North Austin and specifically Darrel Robles for the past 7 years. I currently own a 2011 S4 and a 2018 Q7 and we will take our vehicles nowhere else for service. Thank you, Audi North Austin and Darrell for being the compelling reason I continue to choose Audi! More

They are quick, courteous and responsive to our requests. We’ve never encountered a complex situation with this particular dealership because it is obvious they have a common goal of being customer centric. We’ve never encountered a complex situation with this particular dealership because it is obvious they have a common goal of being customer centric. Sounds easy, but not all dealers can do it. More

First years annual service met my expectations. Tommy Ellis, Service Advisor, went thru the process and length of time. Loaner was provided. They texted when car was ready. Ellis, Service Advisor, went thru the process and length of time. Loaner was provided. They texted when car was ready. More

I always get the best service at Audi North Austin. Tommie Ellis is a boss. I can always rely on him to make things right Tommie Ellis is a boss. I can always rely on him to make things right More

This was my first visit and it was terrible! I had an 8 am appointment and I didn't receive my car until 4 PM. I was told that my air bag recall would only take 3 hours. So I waited until 12 to call (since am appointment and I didn't receive my car until 4 PM. I was told that my air bag recall would only take 3 hours. So I waited until 12 to call (since no one called me) and I was sent to someone's voicemail over and over again. I even left a voicemail with the Service Manger, and he didn't call me back. When my Service Advisor finally called me back at 3 PM, I asked her to send someone to pick me up and she did. When I arrived I had to wait another 30 mins to get my car. I asked her why did it take all day and her response was "you had an appointment just to drop off your car". Wow! I understand since I was just getting a recall fixed and I wasn't spending any money then my safety issues was the least important job for them. My entire day wasted. If I could give the receptionist 5 stars I would. She definitely tried to help me. And, they spelled my name wrong! More

great communication and excellent service by service manager Darrel Robles. Kept me updated with service schedule, progress, explained all the repair work, and delivered serviced car on time in a great manager Darrel Robles. Kept me updated with service schedule, progress, explained all the repair work, and delivered serviced car on time in a great and like new condition. Thank you for service. My Audi felt at home and well taken care. Vinay More

Eon has always looked out for me even when I wasn’t his customer. His courtesy is what drove me to seek him out as my salesman. This time I purchased with him and he went the extra mile to ensure I was sat customer. His courtesy is what drove me to seek him out as my salesman. This time I purchased with him and he went the extra mile to ensure I was satisfied with my final purchase. He has already committed to see me through my next purchase. I’m hooked....he will close all my future deals. I will tell everyone about my experience. More

The entire service advisor team is awesome. They are a big reason My family continues to drive an Audi. Great service, easy and convenient all the time big reason My family continues to drive an Audi. Great service, easy and convenient all the time More

friendly staff, great service, would recommend dealer ship We were looking for a car for my son and we found one at Audi North Austin. We had Jake (don't know his last name) as our sales person. He was extrem We were looking for a car for my son and we found one at Audi North Austin. We had Jake (don't know his last name) as our sales person. He was extremely helpful with the process of buying my son's first car. Kyle did the finance part of the purchase. Can only recommend both Kyle and Jake. We really enjoyed doing business with Audi North Austin. More

Prompt and efficient The entire process was seamless - from efficiency prior to visiting the dealership with selecting the model and features, to settling on pricing prior The entire process was seamless - from efficiency prior to visiting the dealership with selecting the model and features, to settling on pricing prior to arrival, the on-site process was the best I have ever experienced when leasing a vehicle. Corbin had everything ready, and the Finance process with Stacy was very quick. More