Audi North Austin

great deal fast service I think this is the fastest car buying experience I've ever had. Made an inquiry online, negotiated via text, came into the dealership and with in an I think this is the fastest car buying experience I've ever had. Made an inquiry online, negotiated via text, came into the dealership and with in an hour I was out the door with a new car - and that even included driving the car around for a bit! I have driven the model (A5) previously so I knew exactly what I wanted and Audi North had what I needed in inventory. Super breezy car buying. Highly recommend. More

Audi North Austin is always a pleasure to deal with. The service advisors I have ever had, have always done their best to make sure I am not inconvenienced. They make sure I have a loaner car etc. It wou service advisors I have ever had, have always done their best to make sure I am not inconvenienced. They make sure I have a loaner car etc. It would be nice if Audi had a concierge service. When I had an Infiniti, I had that option. They would bring me a loaner, then take my car for service and then return it back and pick up the loaner. More

Fast and friendly Friendly fast service. No hastle getting in and it was done quickly. Car was cleaned and the svc done has been working fine so far P Friendly fast service. No hastle getting in and it was done quickly. Car was cleaned and the svc done has been working fine so far P More

Had to work through a complex issue but was treated well at the end. One of my hood latches was not working when I got my car back from a minor repair on Friday before Labor Day. Mike Laughlin arranged t at the end. One of my hood latches was not working when I got my car back from a minor repair on Friday before Labor Day. Mike Laughlin arranged to get my car back into the dealership and me into a loaner car on Labor Day. It took a lot of time to get my hood open. When they did, there was miscommunication over what needed to be fixed and disagreement over who should be responsible for the cost. After going to the dealership and examining my car in the company of the shop foreman, more clarity was achieved by both parties, the amount of proposed repairs were reduced, and an equitable cost sharing arrangement was achieved. At the end I felt that I had been dealing with the first class dealership that I had expected. More

Quick service and amazing wheel detailing! Told me the products they used so I can DIY. They even let me wait at the dealership this time. products they used so I can DIY. They even let me wait at the dealership this time. More

Outstanding costumer and maintenance service! Mr. Ellis was responsive, helpful and pleasant to deal with. Mechanics were able to identify the issue I was having and fix my vehicle in a timely manner. was responsive, helpful and pleasant to deal with. Mechanics were able to identify the issue I was having and fix my vehicle in a timely manner. More

Excellent customer service by Darrell Robles. My S6 had issues, so I called him as soon I could thinking I might have to wait and see when will it be resolved. I was impressed, he found out what is my ava issues, so I called him as soon I could thinking I might have to wait and see when will it be resolved. I was impressed, he found out what is my availability and worked with, got the loaner car and made it happen. Came back the next day and everything is done and completed. What a fantastic service. Thank you so much sir for going the extra mile. Cheers!! Shak More

Excellent and fast service experience as always. Never had any bad surprises at Audi North Austin. I‘ve come here for over 10 years and will surely be back. had any bad surprises at Audi North Austin. I‘ve come here for over 10 years and will surely be back. More

Contents of car missing I had my 30k service done at Audi North. First I want to praise my service advisor Darrell Robles. Until he became my contact I had a lot of problems I had my 30k service done at Audi North. First I want to praise my service advisor Darrell Robles. Until he became my contact I had a lot of problems with service. I had my car detailed while there for a recall and service check up. My car was returned with everything in my car missing. From my console, my door and even my sun screen in the back seat! When they cleaned the inside they threw out all of my contents. Darrell tried to find everything but couldn’t and asked if they could compensate me. I told him not to because everything was a minimum cost. But some of it I still don’t remember what was lost. I love my Q5 but struggle with service. I’ll probably go back to BMW for my next car purchase since their service is superior More

Great Service Cassandra was very knowledgeable and helpful through this process. I definitely admired her patience and taking her time to find the right car for me. Cassandra was very knowledgeable and helpful through this process. I definitely admired her patience and taking her time to find the right car for me. More