Audi North Miami

Went in for a oil leak and oil change, oil level was still low after the change and on top of that they scratched my rim and act as if it never happened and they said they would get back to me and never still low after the change and on top of that they scratched my rim and act as if it never happened and they said they would get back to me and never did, I will never bring my car back here again ever and I didn’t get my car back for like 4 day. More

Great customer service! Staff very polite and helpful. Would recommend dealership . Service Department Manager is very helpful and was working to provide help to the staff . Would recommend dealership . Service Department Manager is very helpful and was working to provide help to the staff . More

Overall good experience, loaner vehicles provide extra flexibility. I just wish prices were a bit more affordable, but again the quality of the works and service is good. flexibility. I just wish prices were a bit more affordable, but again the quality of the works and service is good. More

Blanca sold me the audi and she tild me first oul change is free.... I went yesterday and i was told no. When speaking with her she lied to me and said no that I had to pay. So I did I wasnt going to fight is free.... I went yesterday and i was told no. When speaking with her she lied to me and said no that I had to pay. So I did I wasnt going to fight for $100 but this goes to show that they will try to sell you and promise lies. I would not recommend audi orth miami to know one. Unethical employees More

Wanted to trade in old car for good value and get a new one, dealer was very helpful to get this done for me quickly one, dealer was very helpful to get this done for me quickly More

Great service. Blanca and Daniel provided outstanding and courteous service And couldn’t have been nicer. Would definitely recommend and would return for any car purchase in the future. courteous service And couldn’t have been nicer. Would definitely recommend and would return for any car purchase in the future. More

Outstanding service. Super happy with the lease option and the overall experience. Mr. Frank Enzinna was awesome, and worked around my needs. Good Job Audi of North Miami and the overall experience. Mr. Frank Enzinna was awesome, and worked around my needs. Good Job Audi of North Miami More

Audi North Miami is an excellent dealership with exceptional service. My service coordinator, Luis, kept me abreast of all updates and helped me get my car back after service smoothly and quickly. exceptional service. My service coordinator, Luis, kept me abreast of all updates and helped me get my car back after service smoothly and quickly. More

Luis Pegani always goes above and beyond. Even though there were no cars available after I made a reservation 1 week in advance he made sure I got where I needed to be and back to the dealership to pick there were no cars available after I made a reservation 1 week in advance he made sure I got where I needed to be and back to the dealership to pick up my car. More

My 2018 Audi Q5 was making a strange noise, so I decided to get it checked out at Audi North Miami for the first time since my local Audi didn’t have any availability for that weekend. I usually frequent Au to get it checked out at Audi North Miami for the first time since my local Audi didn’t have any availability for that weekend. I usually frequent Audi Ft. Lauderdale and have never had a bad experience. However, this time around I can truly say was the first time I was extremely let down by Audi. They did fix the issue the car was having, but unfortunately my car was not taken well care of in other ways. When I picked up my car it was very dusty and dirty inside as if the windows had been open while in the body shop. Several adjustments in the vehicle had been moved around such as the front passenger’s headrest being completed up with white stains all over the black leather seats. The white stains appear to be a dust or residue of some sort. I am aware that these things can happen while in a body shop, but would have expected the car to have been wiped down prior to pick up as I did not bring the car into the shop in that condition and as a result had to clean up after them. As I kept analyzing my vehicle I then realized something very disturbing. My Beats wireless headphones were missing from the middle compartment. It never occurred to me to remove them as I have never had any issues at Audi Ft. Lauderdale and truly did not expect something like this to happen at an establishment like Audi. I then brought this to the attention of Luis Pagani (Audi Service Advisor) who answered my text by advising me what I was saying is simply not possible as the technician only worked on the front axel and the tires so he would have had no reason to enter my vehicle. Needless to say I found that response to not only be dismissive but condescending as I am well aware what was fixed on my vehicle. I also could not make sense of this seeing as the car had to have been driven to and from your garage while under your care. I am a proud owner of an Audi Q5 and a loyal customer, for those reasons I have recently leased a 2020 Audi A4. To say I am extremely disappointed not only by the service but by the way it was handled after the fact is a huge understatement. More