Audi North Miami

Amazing Service, great follow up and assistance through the whole purchasing experience and process. Friendly, clean, good price, lovely and comfortable location. Will recommend to anybody. the whole purchasing experience and process. Friendly, clean, good price, lovely and comfortable location. Will recommend to anybody. More

very professional, francesca and veron are always so nice and tell me exactly what i need in the car for my safety and to keep it like new. and tell me exactly what i need in the car for my safety and to keep it like new. More

Customer service was mediocre, I was sent to three different agents before I finally got customer service. Maybe they just didn’t want to service me. (Keep in mind I had an appointment with a confirme different agents before I finally got customer service. Maybe they just didn’t want to service me. (Keep in mind I had an appointment with a confirmed agent who was working the day of and that agent checked me in.) but nevertheless remain calm cause I needed my car service. Car cleaning and sanitized service was very poor. Car was dirty inside and out and car got to me wet , like the team quickly took my car thru the wash. Inside was dirty and there sanitized service was them wrapping plastic around my driver seat and driver wheel on top of un clean un sanitized vehicle and a nice white piece of paper on top of dirty mat to protect them NOT THE CUSTOMER. the car was not cleaned! I left the AUDI dealership upset and lost all faith in this shady dealership in NMB . I left the dealership not speaking to anyone I just jumped in my car no agent approached me , had to remove all plastic wrapping from the inside of the car.My left light system was not working and service light on. I was told over the phone and sent an estimate of a price for over $3,000.00 and was told by an agent to file a report with my insurance company. I was highly upset so I decided to go to a different mechanic immediately after seeing them. Once the new mechanic popped the hood of the car and instantly noticed that the Audi dealership mechanic team unplugged my lights !!!! Left them unplugged and lied and said I had to replace the whole light. I couldn’t believe it. I asked the mechanic to see if the lights are working , they were all working I just needed a new main light sensor for less than $200.00. FYI I called the AUDI DEALERSHIP CUSTOMER SERVICE TEAM the day of and was constantly being forward to a automated system after speaking to a careless agent who didn’t care what I just went through. I demanded to speak to a manger and didn’t get the opportunity to speak to one. But I’m happy with the new mechanic way more trustworthy. More

The service was excellent overall! Charles, our sales associate, was very attentive, informative and followed-up in a professional and timely manner. I look forward to doing business again with this dea associate, was very attentive, informative and followed-up in a professional and timely manner. I look forward to doing business again with this dealership in the very near future! More

This facility is nice and clean. Service Director, Richard Lamos is an asset to your corporation, I hope to see more people like him in this industry. Richard Lamos is an asset to your corporation, I hope to see more people like him in this industry. More

Perfect service, attention to details, as always top quality, using this dealership for the past 10 years. Will recommend this dealership to all my friends and family. quality, using this dealership for the past 10 years. Will recommend this dealership to all my friends and family. More

As always, excellent service. Gino was professional and efficient. He fully explained the service. I would highly recommend Audi of North Miami and its service department. efficient. He fully explained the service. I would highly recommend Audi of North Miami and its service department. More

I took my car in for its yearly service today and as always Audi north miami provided the most outstanding service! From the moment i got there the staff was incredibly helpful, especially Henry! He ans always Audi north miami provided the most outstanding service! From the moment i got there the staff was incredibly helpful, especially Henry! He answered all my questions and explained everything from beginning to end to us as it was my first service. The car came out impeccable and driving better than ever. Thank you so much Audi of north miami you guys are the best! 💗 More

Was suppose to fix bad sounds and the sound still there... just 50% of the work was done so I’m not happy at all .... there... just 50% of the work was done so I’m not happy at all .... More

1. I was immediately charged for fuel use in loaner. 2. 1. I was immediately charged for fuel use in loaner. 2. Showed fuel receipt to service manager for identical amount of fuel (3.7g) prior to leaving 1. I was immediately charged for fuel use in loaner. 2. Showed fuel receipt to service manager for identical amount of fuel (3.7g) prior to leaving who ask for my name and agreed to remove the charge. 3. After charge posted to my cc I contacted dealership and requested callback from service manager who never returned call. 4. Car received 30k service with no additional issues. 5. Service recap references multiple issues reported including burning smell, clicking while turning, coolant light & battery problem which is NOT my car. 6. Still waiting eight days later for service managers return call. 7. I would also like a service report for my car. Thank you. More