Audi North Miami

Car Service I did an appointment with Lilly and she said I would need to leave my car for 2:30 to 3:00 hours so I told her I would need a loane. I got an email co I did an appointment with Lilly and she said I would need to leave my car for 2:30 to 3:00 hours so I told her I would need a loane. I got an email confirmation saying I was scheduled on Wednesday June 11th 2014 at 4 pm with Alain Lorenzo and I was very clear that I would need a loaner. I showed up and Alain was not even aware of my appointment. He insisted until I showed him the email confirmation Lilly sent me. I waited for an hour - with my 1.5 year old there. There was no loaner available. Alain offered me to wait for my car but I couldn't because I had my baby with me. As there was no loaner he offered a rental but due to my insurance policy I had to pay extra coverage so I didn't take the rental, took my car and left. Alain called me to apologize but the truth is I wasted my time scheduling an appointment,driving there, waiting for an hour with my kid running around for nothing. Alain sent someone to pick up my car at my house but still the service was not so great. He asks me a couple of times if I could come pick up the car, to which I said no because he offered to pick it up at home and bring it back. I have been a Prestige customer since we arrived into Miami 3 years ago, and this is the first time I have such a bad experience. I am confident it won't happen again. Sincerely, Victoria Saife More

SVP Financial Consultant UBS Carlos was very professional and efficient. I loved his no nonsense approach and he got us thru the process quickly. It was refreshing not having to Carlos was very professional and efficient. I loved his no nonsense approach and he got us thru the process quickly. It was refreshing not having to waste a whole day on the process. More

The Audi Service experience is just really good Customer service has gone from "as expected" to really beyond excellent in the time I owned my Audi. I have a BMW from Braman and a Mercedes from Bill Customer service has gone from "as expected" to really beyond excellent in the time I owned my Audi. I have a BMW from Braman and a Mercedes from Bill Ussery and used to have a Jaguar from the Collection. The customer service experience at Prestige Imports is by far the best, possibly thanks to Diana who has an amazing ability to make you feel special and well taken care off. I am about to buy another Audi which I probably wouldn't have done had it not been for the excellent service experience. More

Best Service Center This is the best service center I have experienced in over 10 years of leasing cars. My service consultant if thorough, attentive and very professiona This is the best service center I have experienced in over 10 years of leasing cars. My service consultant if thorough, attentive and very professional explaining all details. This website however is not user friendly. This sites makes it frustrating and challenging to submit a customer review by asking the same information over and over. The when logging in it resets the information you have already entered. This review should not take more than 5 minutes and with this website I have spent about 20 frustrating minutes. If it was not for my service consultant I would of just gave up and deleted the survey email. More

Christina is the best From start to finish Christina was not only a pleasure to work with, and quick to respond to my calls, but her level of professionalism was outstandin From start to finish Christina was not only a pleasure to work with, and quick to respond to my calls, but her level of professionalism was outstanding. More

Customer Service As far as Customer service goes, Prestige Audi would be on my Top 2. Thanks for the great Service and keep up the Great Work!!! As far as Customer service goes, Prestige Audi would be on my Top 2. Thanks for the great Service and keep up the Great Work!!! More

Service visit Ed was able to take care of the issue we brought the car in for. He definetely took care of it in timely & cordial fashion. Veronica, was lovely as al Ed was able to take care of the issue we brought the car in for. He definetely took care of it in timely & cordial fashion. Veronica, was lovely as always, helped us with the loaner vehicle for the time vehicle was in shop. Thank you. More

Very Good Experience Great Experience dealing with Miguel Dibiasi, knowledge of the product, took care of my needs, worked the deal, great customer services. Highly recom Great Experience dealing with Miguel Dibiasi, knowledge of the product, took care of my needs, worked the deal, great customer services. Highly recommended to friends and family. Note: This form is too long, simplify this review process. More

service very good and friendly service for the car, very fast and clean, no problem at all, very good location, and the attention of the people is extremely f very good and friendly service for the car, very fast and clean, no problem at all, very good location, and the attention of the people is extremely fascinating More

I got the service I was promised! Since Diana scheduled the appointment until I picked up the vehicle, everything went right the way it should. This is the third time I brought my Audi Since Diana scheduled the appointment until I picked up the vehicle, everything went right the way it should. This is the third time I brought my Audi to this dealership and I am very satisfied. More