Audi North Miami

MaryAnne was highly knowledgeable and helpful. She provided a significant amount of information via email prior to my visit, which enabled me to be better prepared for my visit to the dealership. She provided a significant amount of information via email prior to my visit, which enabled me to be better prepared for my visit to the dealership. She was there early for our appointment, was creative in solving an insurance issue I had (my agent was unavailable since it was a holiday, but she figured out another way to handle the insurance issue), and made the whole experience easy and pleasant. More

WHEN I ARRIVED TO THE DEALER, I WAS ASKED FOR HELP INMEDIATELY. THEN I WAS REDIRECTED TO LUIS. HE HANDLED ALL THE PAPERWORK RIGHT AWAY AND HE OFFERED ME A CAR LOANER. THAT WAS GREAT. SERVICE WAS DONE INMEDIATELY. THEN I WAS REDIRECTED TO LUIS. HE HANDLED ALL THE PAPERWORK RIGHT AWAY AND HE OFFERED ME A CAR LOANER. THAT WAS GREAT. SERVICE WAS DONE QUICKLY. I WAS INFORMED OF ADDITIONAL WORK THAT NEEDS TO BE DONE. AND THEN LUIS OFFERED ME THE OPTIONS I HAD. INGENERAL, GREAT EXPERIENCE. More

35,000 service. Hastle free. Good job getting in and out. Had loaner ready. Car is running well now. Much better visit this year than the last time I was there. Thanks out. Had loaner ready. Car is running well now. Much better visit this year than the last time I was there. Thanks More

I was impressed with the speed at which Vernon processed the service request and facilitiated me getting a loaner. Vernon was very courtious, friendly and knowledgeable. Other staff was very friendly as wel the service request and facilitiated me getting a loaner. Vernon was very courtious, friendly and knowledgeable. Other staff was very friendly as well. More

I bought a 2010 Audi A4 from Prestige Imports, and the car was running well until about 2 years and a month after I bought it. Since then, it's been in the shop 11 times in a year. All in all, I've been w car was running well until about 2 years and a month after I bought it. Since then, it's been in the shop 11 times in a year. All in all, I've been without my car for more than a month during that time. While the car is under warranty, it's created a considerable burden on me to have to deal with these problems for a car that is so young. Certainly the Florida Lemon Law would apply in this case, except that the problems surfaced just after the 2-year period ended. Audi customer service and their service department as a whole have tried to bend over backwards to accommodate me in dealing with the issues as they've come up, but the product itself is inferior. As confirmation of that, I had a long conversation with Prestige Audi's Service Director, Mr. Grant Johnson. One of his first questions to me was whether I had leased or purchased the car. I stated that I had purchased it without a note, hoping that I'd keep the car for 6, 7, or 8 years. I was entirely stunned when he told me that 60-70% of their customers lease Audis since they're really not expected to last longer than that without sustaining problems. What an astounding admission, no?! There was no mention of a remedy by Mr. Johnson to help solve the situation, and he took on a glib and unsympathetic tone with me. In any event, though I commend Prestige Audi for their customer service (for the most part), the car that Prestige Imports sold me is a lemon and I have no recourse but to consider selling it at a loss with the warranty fast approaching and the problems continuing. The dealership (both local and national) continues to resist my attempts to seek an extension of the warranty at a reduced cost or even no cost because of the innumerable problems that my car has had. My advice in a nutshell: You'd be better buying any other car, other than an Audi! More

From a sales standpoint, working with Robert last year was an absolute pleasure. He gave me the most competitive quote upfront. Finance made my new lease experience even better because he was very knowle was an absolute pleasure. He gave me the most competitive quote upfront. Finance made my new lease experience even better because he was very knowledgeable about the different programs available and also took the time to review each contract with me to make sure I understood everything. I remember because my husband had to leave while purchasing the car he offered to have the courtesy car to rush him to the hospital (to work), I stayed and my new car was ready within an hour or so. The service staff is always amazing and Yelson Maradiaga is my go to person every time I am due for a check up. This time the dealership was quite busy, and it took longer than I expected however I had a beautiful leased car for all those days. No problem!. Thank you guys, More

My service experience was pleasant and accommodating. Employees were helpful and communicated with me very well. I would definitely recommend using this dealership for service. Employees were helpful and communicated with me very well. I would definitely recommend using this dealership for service. More

Prompt, friendly service, as always, which is why I continue to have my Audi serviced at Prestige. One point of contention however, is the $29.99 charge for tire rotation even though I have AudiCare (P continue to have my Audi serviced at Prestige. One point of contention however, is the $29.99 charge for tire rotation even though I have AudiCare (Paid out of pocket), this seems like a VERY basic service that even a quick lube shop will offer as a courtesy...i expected less 'nickel and dime' from Prestige Imports (not to mention, I purchased the vehicle from Prestige). More

Over all, my experience was very good. It took a little longer than I had anticipated, but Ed explained that it was due to the type of service I was getting. The dealership is a very comfortable and frien longer than I had anticipated, but Ed explained that it was due to the type of service I was getting. The dealership is a very comfortable and friendly place to spend 4 hours... More

I absolutely love coming to Prestige to have my vehicle serviced. From the moment you pull up you are greeted with friendliness and everyone is smiling and ready to help. When I realized my car had an is serviced. From the moment you pull up you are greeted with friendliness and everyone is smiling and ready to help. When I realized my car had an issue and that my warranty was expiring in two days I called Vernon and he immediately addressed my issue and told me to bring my car the next day and that I would be able to have a loaner or a rental...he was very quick to put my mind at ease and because of him I was able to have the service I needed in the time I needed it accomplished. He was courteous as always and efficient. Bringing my car in is always without issue and seamless. Vernon has exceptional customer service and he knows his business! He kept me informed, emailed and called with information pertaining to my car and was even kind enough to talk to a friend of mine regarding work that was needed. He is always pleasant and sociable while getting the job done. Everyone there is so friendly and helpful and I wish I could hang out there more! I enjoyed the nice loaner and wished I didn't have to give it back! The work done on my car was awesome and I appreciate everything. I will have to move to LA later this year and honestly I am going to miss this dealership and the staff and particularly Vernon...he is the BEST! Thank you!! More