Audi North Miami

Worked on a used car purchase with this dealership. At first they were excellent - the sales person we worked with remotely and in-person was great. The issue is they had one sales manager on staff all At first they were excellent - the sales person we worked with remotely and in-person was great. The issue is they had one sales manager on staff all morning. We drove two hours to meet in the morning pre-agreed. This deal was agreed upon three days ago.... We test drive, sign initial paperwork, and are sent off to wait. Wait for ONE HOUR. Only one finance manager on staff. You charge an arm and a leg in fees, but operate like the DMV. If you like wasting your time, this is the dealer for you More

Good service and attention. The personnel very competent and kind. The environment is quite and agreeable The personnel very competent and kind. The environment is quite and agreeable More

Kim was great to work with giving me space figure out what I really wanted what I really wanted More

Pleasant and informed sales team. Will do business again. Ask for stan and sam. These two are great! Will do business again. Ask for stan and sam. These two are great! More

My service writer, Luis Pagani, is very efficient and conscientous. I appreciate their efforts when I bring my car in for service. conscientous. I appreciate their efforts when I bring my car in for service. More

Great dealership! Highly recommended. My second service took less than an hour and a half. Highly recommended. My second service took less than an hour and a half. More

Always a pleasure to come. The services provided are very good and the staff is super helpful. The services provided are very good and the staff is super helpful. More

Giovanni took care of us and made the service process very easy and insightful. The quality of the work speaks for itself as well as the facilities are top notch. very easy and insightful. The quality of the work speaks for itself as well as the facilities are top notch. More

My left back seat headrest was missing after picking my car up after a service. I noticed seconds after leaving the lot. I was on security cameras the whole time. When I returned seconds later, I only g car up after a service. I noticed seconds after leaving the lot. I was on security cameras the whole time. When I returned seconds later, I only got comments that either I took it off myself, or it was never there to begin with. THANKFULLY you can see it as a small bump from the service writers walk around video, or I am 100% sure they'd just say I'm lying based on how I was being treated. My service writers was out that day, but I was assured I'd get a call Monday... Guess who didn't call... When I called, he was not informed. I would assume there would be a note on his desk "something is missing from a clients car!!" But I guess that is just normal here? Other small annoyances occured, I'd of probably given them a 5/5 still, but so many balls have dropped, I kinda have no choice. BTW, saying you'll "make it right* would be doing something other than just assuring me I'll get the part in a month or two... More

Yecid was really helpful, he took his time to go over the different models and assisted us through the whole process in a very transparent way. different models and assisted us through the whole process in a very transparent way. More