Audi North Miami

Excellent service and very convenient. It’s obvious that Diana has a lot of customer service experience. Very happy with the experience. It’s obvious that Diana has a lot of customer service experience. Very happy with the experience. More

Great attention and service. They answer all my question and guide me through all the process. They answer all my question and guide me through all the process. More

Wonderful service! !! Luis is the best service advisor! Professional service! Can get in when I need to! What !! Luis is the best service advisor! Professional service! Can get in when I need to! What More

Excellent service from Robert Fernandez who is very dedicated to provide the best service to Audi customers. dedicated to provide the best service to Audi customers. More

Amazing service great deals Ms. Kim Seas was amazing through the whole procesd looking forward to buying more cars at audi Kim Seas was amazing through the whole procesd looking forward to buying more cars at audi More

Exceptional customer service . Attentions to the customer need.very good explanation of financial side . Will go back Attentions to the customer need.very good explanation of financial side . Will go back More

Luis Pagani was an absolutely incredible service writer. Very attentive and very professional. Overall fantastic service experience. Very attentive and very professional. Overall fantastic service experience. More

Not happy with the service my car was taken for two days without a loaner that I should have in my contract.I rented a car that I had to pay and they gave me back the car only after three days without any e without a loaner that I should have in my contract.I rented a car that I had to pay and they gave me back the car only after three days without any excuse. Really bad experience More

They were suppose to order a piece for my car and never happens so disappointed happens so disappointed More

I made an appointment because my AC broke and I was going to drop it off and run straight to work. The adviser Francesca tells me right away that the service is not going to be done today ( and I was going to drop it off and run straight to work. The adviser Francesca tells me right away that the service is not going to be done today ( without even inspecting my car). I asked how I get home and I got a dry one back:”you can Uber”. I explained I live far so then I will need a loaner. She said she won’t be able to give me one because there is a waiting list and I will have to rent a car and pay for it myself! And also, the car most likely will have to stay for a service for a week! I expressed my concern because this is an inconvenience: I need to leave my car for a week and have no loaner to get to work! Francesca has not even tried to help and give a resolution. She told me she also have an Audi 4 and A6 and this is how long it took her with an AC! She doesn’t want me go have “false expectations”. So.. you are telling me this is a common issue that sounds like a FACTORY DEFECT and I have to get a rental myself because the car AC is broken….So basically Audi is not backing up their own product. You go to any company - you will get a loaner or even get your car delivered to your house! But customer service at Audi North Miami does not exist. Francesca stayed indifferent and did not seem to care. I took my car and left. I called to be transferred to a manager. Another lady said the manager is busy with a client and will give me a call back by EOD. It gets better : No one did. I called Audi Naples, they made an appointment for me for next week, said they will do an inspection first to identify how long it will take, advised the cost of the part replacement and guaranteed a loaner will be provided. They also mentioned AC fix never takes a week and they are not sure why I was told it would. I don’t think I have even had such a disappointing service. Francesca is unprofessional, she doesn’t have people skills and doesn’t care to help. AC is quite crucial to have in Miami and I am a working mom that has to drive kids to school and drive to work every day. Audi NM clearly hired they advisors straight from the dollar store and not even training will help to get the service better. More