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255 Reviews of Audi North Orlando - Service Center
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December 13, 2021
Had a dead battery on Saturday, I took a chance and got my car to the Audi North service area. Dave Hudson ( service advisor) worked with me as I did not have a appointment. He was super friendly, very pro my car to the Audi North service area. Dave Hudson ( service advisor) worked with me as I did not have a appointment. He was super friendly, very professional and was able to squeeze me in and get me back on the road. Honestly the last time I was there the previous service advisor was lack luster at best hence he is no longer there. Great job y’all !!!! More
by Silverfox
Employees Worked With
David Hudson, Jennifer receptionist
August 03, 2021
Took my S5 in because I felt a vibration consistent with an alignment issue. Several hours later the tech informed me that they thought it was the tires. I agreed to put the two new ones on that he recommen an alignment issue. Several hours later the tech informed me that they thought it was the tires. I agreed to put the two new ones on that he recommended, because I misguidedly trusted him. Several more hours later I finally left. The vibration was not fixed and upon reaching my house I looked at the “new” tires further. I was charged for new tires and these were obviously used. My suspicions were confirmed later when I took the car in for a regular oil change somewhere else and they informed me that all 4s were at their half life. Also out of the 3 times I had that car into Audi north Orlando not once did I receive the video of their tech going through the car. I took it to another Audi dealership and first time I got the video. I would ship my car all the way back to Germany before I let these crooked weasels sniff around it again. More
by Lowndeskicker3
Employees Worked With
Unknown
November 11, 2020
Go elsewhere for Audi Service. Had about every problem with them in the past from a scratched windshield they did on a repair which required the windshield to be removed and replaced they refused to fix. with them in the past from a scratched windshield they did on a repair which required the windshield to be removed and replaced they refused to fix. They said my auto insurance should cover the replacement as buffing the windshield didn't solve the issue and they would have to pay for the windshield. I was told that Florida law provides free windshield repair for policy holders so I should contact my insurance company for the repair. Have been told repeatedly on a couple of normal service visits that scheduled service would take an hour or so where I waited for the vehicle several hours, even though I had a scheduled appointment. On my last visit there I was given a filthy loaner after waiting over 3 hours for the vehicle. May have ignored the fact that the loaner, although new with very low mileage, had fast food remains in the back seat, the rear of the vehicle was full of trash from a prior user, the windshield was very dirty and was provided with the fuel gauge showed less than 1/4 of a tank but had a very difficult time that it was during the coronavirus epidemic and the loaner obviously wasn't cleaned from the prior user. There are different Audi dealers around in the state of Florida so I would suggest that another location would be chosen to purchase and have your new Audi serviced. More
by rond
Employees Worked With
George Legler
June 15, 2020
Long Time Customer I should begin by saying that I've been an Audi North Orlando customer for 13 years, bought 2 cars from them and NEVER experienced any of the problems I should begin by saying that I've been an Audi North Orlando customer for 13 years, bought 2 cars from them and NEVER experienced any of the problems that some of the commentators speak of. Look, no dealer is perfect. Nonetheless, Audi North Orlando is world class and I believe will do whatever is reasonable to address their customer's needs. More
by Mike
Employees Worked With
Ken Fenimore, Sean Espinal, et al.
April 16, 2020
Brian and Amber in service are a breath of fresh air. Even when things don’t go perfectly as planned, they always make you feel like a VIP, with great communication lines and a general sense of “we care” Even when things don’t go perfectly as planned, they always make you feel like a VIP, with great communication lines and a general sense of “we care” and the customer matters even in the little things. I truly appreciate the service we get at N Orlando Audi, almost as much as the beautiful Audi I get the privilege to drive every day More
by Reynolds4FSU
Employees Worked With
Brian and Amber
January 28, 2019
Response to my review is not accurate Branch Manager was yelling and cursing at me on the phone and insinuated that I did the damage to the vehicle when his service manager in writing and Branch Manager was yelling and cursing at me on the phone and insinuated that I did the damage to the vehicle when his service manager in writing and I have the email stated that Audi advised him of this defect. And that it would require 1.5-2 hours to fix. This was the second time I had to come back to fix this defect on my brand new Audi. The branch manager made false accusations without speaking to his service manager or reading the emails that he had been sending me. More
by David D
Employees Worked With
Shaun Laird and James Powell
November 09, 2018
"The dealership is always right at Audi North Orlando…” Thanks for not being helpful at all Jeff Ambrosini. We took a courtesy car while my wife's car was being serviced for a recall and oil change. While w Thanks for not being helpful at all Jeff Ambrosini. We took a courtesy car while my wife's car was being serviced for a recall and oil change. While we had the courtesy car we discovered a screw in the tire. When we returned the car after installing the spare tire we were charged nearly $300 for the tire. The least the could have done for a loyal customer and the unexpected inconvenience would have been to give us the wholesale price for the tire and labor. More
by wilsonrlw
Employees Worked With
Jeff Ambrosini
September 14, 2018
Super Service Purchased an Audi TTRS from Audi North last year and brought in for service last week. The complimentary inspection revealed nails in three of my tire Purchased an Audi TTRS from Audi North last year and brought in for service last week. The complimentary inspection revealed nails in three of my tires. A loaner was provided and all issues were rectified. The thoroughness of the inspection as well as the friendly courteous service made a real impression on me. More
by Ronald
Employees Worked With
Shawn, Raymond, Rigo
September 13, 2018
Fantastic and best in class Service Audi North continues to impress both in honest and fair sales practices but also in follow up service. All 3 Of my Audi’s look and run as good as the Audi North continues to impress both in honest and fair sales practices but also in follow up service. All 3 Of my Audi’s look and run as good as the day I purchased them. Mike Frasco and the service team always makes sure the service is performed on time and cars always returned washed and clean More
by Steve C
Employees Worked With
Shawn, Rigo, Frank, Mike
September 10, 2018
The Audi service is way down Audi north service is starting to look as bad as Audi south. No loaner car , the dent and ding coverage is useless and nothing seems to be covered and Audi north service is starting to look as bad as Audi south. No loaner car , the dent and ding coverage is useless and nothing seems to be covered and the scheduls route check up tire rotation is not included .. Firdt Audi I could. It have asked for better service this around it’s a totally different experience. I use to rave about the service at this dealership and now I guess it about the same as driving a Kia.. More
by Jonjons1968
Employees Worked With
Ken
