Audi North Orlando

Terrible service experience.. based upon the 3 legnth estimate of time to do work..they said we would get a curtesy vehicle to use. We schedule 1:00 appt so we’d go to lunch.. upon arriving 10 minutes early we were told vehicle for our use available right then but it would soon arrive.. meanwhile our your was brought back to commence work. 45 minutes later very annnoyed I inquired re curtisy status .10 minutes later I inquired again. They said it’s on the way ..they said they don’t normally do the curtisy vehicle for my type service..total bs. Shortly thereafter a man in a truck arrives to bring us to our car..after a 10 minute drive we arrive at an enterprise rental place ..apparently the dealer uses them when no dealer vehicle is available.. paid by dealer..several minutes later in a line I inquire as to rhe legnth of time to get a car and paperwork.. They probably another 10-15 minutes and i need to provide an deposit.. I refused to wait and was about to give out a deposit and insisted on be drven back to dealer... at this point my car was only 20 - 30 .. minutes .. just waited awfull service and attitude

I’ve been a customer here for years. Purchased 22 Audi’s. Great management. Excellent service. Professional sales. I’ve owned BMWs and Mercedes Benz. Best service I’ve received is right here. Love this dealership.

Frank D, Rob A and Natasha all accomplished the amazing in my book. Communication was GREAT on my Preowned purchase. The test drive was great. Rob explained and even SHOWED me the system used to determine my trade in value for my truck. It really made me feel comfortable doing business with Audi North Orlando. No games or gimmicks just FAIR business and respect for the customer that is rare to find at dealerships these days. Thank you all for delivering what you promised and a great overall experience. I will HIGHLY recommend d friends and family to them. Please allow Audi North Olando to give you a great experience like mine. They went above and beyond . Thanks Rob, Fran and Natasha. Kudos to all of you. Tom B (Nissan Leaf 2014 SL)

Bought my A4 at the dealership almost 3 years ago. Used Valet service each of the three times I have had it in for it's yearly maintenance. First year I get a call that one of my tires had a nail in it and needed replacing (no indications of this before it went in). Second year all was fine except took 3 days to service the car. This year it came back very quickly -within 24 hours - but returned with a dent that wasn't there before. The valet took pictures and was supposed to report it - didn't hear back. Filled out a customer survey mentioned I wasn't happy - had a call from a rep, but never followed up. Waited for the holiday season to be over - called in and never got a call back. They need to take ownership of their own mistakes/errors and this isn't happening.

Fred and the rest of the sales team were very patient and professional. Fred meticulously went over the the sales process and explained every option available to me as a buyer. The process was painless and I am very happy that I chose Audi of North Orlando to purchase my Q5.

All though it can vary the average name brand dealership Works On 2500 to $3000 profit on the low to mid range Used vehicles. Dealerships have to make a profit thats a given,but then to add a $799 rip off fee is outrageous. $299 is the average in the state of Florida.

I bought my second Audi a TTRS from North Orlando. There knowledge, service and friendliness is great. My salesman Thamas Rank was absolutely great. Thanks Audi of North Orlando. Lee Smith

The battery died Audi North took care of it towed in loaner car and I was back in the road couple little issues in the beginning but it all worked out . Audi south orlando andnimwoukdnstill be waiting for them to care

My husband called and set up a service appointment due to an issue we were having with our car. The appointment was set for 11:30 am. When my husband arrived they told him it would be awhile because all of the service techs were about to go to lunch. He told the service representative he wanted to wait. They also told him there would be a $50-$175 service charge to look at the vehicle, which of course could be applied to the repair. This should have been told to him when setting the appointment! I have never been charged a service charge to have my vehicle looked at. Next, why would you make an appointment for someone to bring their car in and then go to lunch? Of course, he was offered some lunch while he waited (3 hours).Then he was charged $173 to put his car on a lift and tell him it was front end problems. No computer analysis was needed. We have never had charges like this just to evaluate a problem at other Audi dealers.

Brandon Lowe and Shaun Laird were incredibly helpful and accommodating during my purchase. The experience was pleasant from the moment Brandon took me on test drives to the eventual transaction and delivery of my 2017 A4 Quattro. I highly recommend Audi North Orlando.