In my opinion, the dealership is nice though it does require you to walk to xxxx and back to view current stock on hand. No Cart? No personal offices for a little dignity and peace? Ford picked me up at my car and handed me a ice cold water- nice. Salesman was adequate and fairly well mannered until the car was in my possession, then he does not know me (Frank ).
Online "advisers" are anything but helpful though they are polite. I'd rather they be gruff and get the doggone job done straight off. No can do. Nope. I know how to handle gruff folks. Just don't ignore me because I sure as heck won't be letting you off the hook.
So you see, I am anything but impressed. I have owned Porsche, and BMW and the treatment was much, much better at both dealerships. Caveat: VOLKSWAGEN owns Audi so if you need your warranty work done cheaper with less BS, head down to the VW folks and get it done...for MUCH less!!!!!!!!!!
This "assessment" is my personal opinion and I believe it to be accurate. Now go buy a BMW!