Audi Novi

Great appreciation to Mickaela for her friendly，easy communication，and carefulness. She replies to us very fast and always make sure we understand all the details regarding the vehicle. After an appoint communication，and carefulness. She replies to us very fast and always make sure we understand all the details regarding the vehicle. After an appointment with her for test drive, we decide to buy it. She made the whole purchase process very smoothy and easy. Before we finish the payment, she already made the vehicle ready to go, that she is more efficient than I expected. In the main time, she always keeps in touch with us, resolved most of the confusions. We are very happy to work with her. More

Jerron and his team are great to work with. His team is knowledgeable, good listeners and are professional is every aspect. I had our vehicle in for Transmission fluid flush and Catalytic conve His team is knowledgeable, good listeners and are professional is every aspect. I had our vehicle in for Transmission fluid flush and Catalytic converter replacement, since the service part was on backorder they provided me a loaner vehicle until the part arrived. I highly recommend meeting Jessika Dlugosz for your next Service appointment. More

Contacted Audi Farmington Hills to test drive a couple used Q5s, Mickaela Latour quickly replied and set up an appointment to test drive them. When we arrived for the appointment, she had the vehicles re used Q5s, Mickaela Latour quickly replied and set up an appointment to test drive them. When we arrived for the appointment, she had the vehicles ready to go, and after driving them both we decided to buy one. That purchase process went as smoothly as possible and Mickaela kept in contact with us the whole time. We did an online appraisal of our older Q3 that we traded in which was very convenient. Mickaela even helped my daughter set up the Audi app on her phone a few days after the sale. More

Mickaela was a huge help during the delivery of my first Audi, prepared for my arrival and ready to answer any questions I had. Audi, prepared for my arrival and ready to answer any questions I had. More

Horrible place , wouldn't take my warranty looked at car for 5 seconds charged me 200 bucks !! Then the electrical problem i had previously they said they fixed last time doesn't work again , the nerve the for 5 seconds charged me 200 bucks !! Then the electrical problem i had previously they said they fixed last time doesn't work again , the nerve the have , never again , the Audi dealerships all suck around here but this is the worse they think there customers just fell off a turn up truck , shame on you !! More

Very poor communication in sales and service. If I am spending $100k+ on a vehicle at the very least you can answer and return my numerous phone calls. I will take my money and business elsewhere If I am spending $100k+ on a vehicle at the very least you can answer and return my numerous phone calls. I will take my money and business elsewhere. More

If you guys looking to lease , buy new / used car see a professional sales person Z , she will treat u like family plus she will try her best to give u the deal , p s : already bought 3 cars at this dealer professional sales person Z , she will treat u like family plus she will try her best to give u the deal , p s : already bought 3 cars at this dealership More

I had a terrible experience with Audi in Farmington HIlls service department. I had weeks of the run around for a simple repair including poor communication, lack of notes, delay in scheduling, and rude staf service department. I had weeks of the run around for a simple repair including poor communication, lack of notes, delay in scheduling, and rude staff. The worst part of the experience was being quoted on a price and the quote changing to 11 times more than the original price. I understand estimates but labor time, but being wrong by 11x is unacceptable. More