Jerron Contratto

This place is the worst. The service is horrible and Audi customer service is worse. I brought my Audi in for service. The steering wheel was not straight with the wheels The service is horrible and Audi customer service is worse. I brought my Audi in for service. The steering wheel was not straight with the wheels so they said I needed a front end alignment. I told them that I received the vehicle back after they had to replace the entire front end from a collision. They charged because they said the vehicle requires a front end alignment every 2 years or 24 miles. I also had a rattle in the back of my vehicle. They told me that "I" striped out the license plate screws and it license plate holder needed to be replaced for $450. I declined, went to the store an replaced the screws that were too long with the proper length. Cost of screws, $7. The side crash avoidance light works intermittently. They said it was because I didn't replace the windshield with OEM glass. I windshield repair store bought the windshield from that specific dealer at my request. These guys are really stupid people who have no idea how to service a car. And yes, per other comments, even if you spend $100,000 on a vehicle, you might as well have bough a used Audi for $10,000 because the amount you spend has zero impact on the level of service you receive. Also, plan on having your vehicle sit for weeks before they even get to it. THE WORST PART OF THIS IS THAT I LEFT 3 MESSAGES WITH THE SERVICE MANAGER AND THE GUY DIDN'T EVEN HAVE THE PROFESSIONALISM TO CALL ME BACK! They need to bring Che' back. More

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Absolutely the best dealership I've ever dealt with. I found out they are no longer making the car I like, so I called Z at Suburban Audi and she found me the car I wanted in the matter of hours. It I found out they are no longer making the car I like, so I called Z at Suburban Audi and she found me the car I wanted in the matter of hours. It came the next day exactly as she said. I love my new convertible!!! Not to mention how patient she was with me showing me how to use all the features on my new car. I'll definitely be referring people to her. More

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Jerron and his team are great to work with. His team is knowledgeable, good listeners and are professional is every aspect. I had our vehicle in for Transmission fluid flush and Catalytic conve His team is knowledgeable, good listeners and are professional is every aspect. I had our vehicle in for Transmission fluid flush and Catalytic converter replacement, since the service part was on backorder they provided me a loaner vehicle until the part arrived. I highly recommend meeting Jessika Dlugosz for your next Service appointment. More

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Horrible place , wouldn't take my warranty looked at car for 5 seconds charged me 200 bucks !! Then the electrical problem i had previously they said they fixed last time doesn't work again , the nerve the for 5 seconds charged me 200 bucks !! Then the electrical problem i had previously they said they fixed last time doesn't work again , the nerve the have , never again , the Audi dealerships all suck around here but this is the worse they think there customers just fell off a turn up truck , shame on you !! More

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I would like to go on the record by saying that I am not one to give a negative review about a company. I feel like it's important to give people the benefit of the doubt. With that being said, I extremely one to give a negative review about a company. I feel like it's important to give people the benefit of the doubt. With that being said, I extremely disappointed at the lack of communication that was given to me and my husband. We dropped off our car on August 2, 2023 for minor repairs with the expectation that it would only take a couple of days to fix...After not hearing anything from them and making phone calls and leaving voicemails, we received no call back, even after numerous attempts to find out what was going on with our vehicle. My husband went as far as to go up there, not once but twice and still got no time frame on when the car would be fixed; and even tried to reach out the service manager to get some type of information and couldn't even get him to respond to our calls. Mind you that this is going on 3 weeks, and we finally are just now speaking to a manager. We shouldn't have to be chasing anyone about updates on a vehicle they had in their possession for nearly a month on a repair they said, "will only take a day or two to fix." This Leaves a bad taste in my mouth about this company. We went to the dealership to get the best quality service in a timely manner but instead their lack of communication has been completely unacceptable. More

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I would rate Patrick Hamama the highest rating possible. He was my salesman for my new car, purchased last May (2022). My car was recalled in November 2022 and has been in their service shop ever since, ove He was my salesman for my new car, purchased last May (2022). My car was recalled in November 2022 and has been in their service shop ever since, over 3 months now, “waiting for parts.” It wasn’t until I got Patrick involved that the service manager called me with an update. The service manager never responded to my voice mail from 3 weeks earlier. When I called Patrick, recently, to complain, the service manager responded to me within 10 minutes of that phone call. Patrick is amazing. I would purchase another car from him in a heartbeat. I’m just not sure I would take my car back to their service department, based on this recall experience. Time will tell. I do have a loaner, and that is positive. I just want my recalled car back, especially since I purchased it new and was only able to drive it for 6 months before it was recalled. I don’t know if this recall/parts issue is the fault of Audi not being prepared or the dealer not being prepared. Maybe you can tell me. Either way, my car has been sitting since November, waiting for parts to be shipped. More

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First I want to say I have nothing but praise for this dealership and the people working here. I had my Audi in for service. They were to fix what seemed like an easy oil leak. Several visits and about dealership and the people working here. I had my Audi in for service. They were to fix what seemed like an easy oil leak. Several visits and about two months later the car is working great. It turned out to be a very difficult leak to find and almost as difficut a repair process to fix it. Personally this was the hardest problem i have ever had with a car. At the end of the day Mr. Contratto never gave up and the car is running great. When I could not reach Mr Contratto, Che Shaydak was always available and always gave me a straight answer. He is a very honest man. My next car will definately be an Audi. If would have been easier and cheaper for them to just give me my money back and wish me good luck. They did the right thing and you can trust them will your money. This place is a gem for the Suburban collection. More

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Unorganized location in Farmington hills. I love my vehicle but it sucks getting any service at this place. I scheduled and a oil change and reserved a loaner a month in advance, just for me to arrive vehicle but it sucks getting any service at this place. I scheduled and a oil change and reserved a loaner a month in advance, just for me to arrive and they don’t have a vehicle available. Now I’m late for work, inconvenienced on gas and I still have to return for an oil change. Keep in mind I needed my oil changed a week ago but they said 9/24 was the soonest loaner available. I’m so upset and will be avoiding service here at all cost!! More

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I have been visiting Audi of Farmington Hills since 2012. I have had excellent experiences both with the dealer, and with Jerron. Jerron makes you feel as though your vehicle is the most important one when I have had excellent experiences both with the dealer, and with Jerron. Jerron makes you feel as though your vehicle is the most important one when you’re talking to him. He also makes sure that everything possible is done when your vehicle is at the dealership to ensure you get the best product/value. When I need something for my Audi, he’s usually my first call. More

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PSA: Don't walk, RUN AWAY. Unethical business practices are the standard here. This happened back in Oct 20, I've been holding off writing until the Michigan Secretary of State's Office investigator fin are the standard here. This happened back in Oct 20, I've been holding off writing until the Michigan Secretary of State's Office investigator finished their work. This facility is found to have many serious violations of the Vehicle Repair Act .. will post a report once I have access... I brought in my 2017 Q7 to have the passenger's front side tire look at and end up the entire "driver's" side suspension replaced, a total cost of $2500. The xxxx car can't drive straight after the repaired. It cost me additional $750 in repairs at another Audi facility to 1) correct the wheels alignment 2) recalibrated night vision and driver assistance sensors. $3200 I have spent . I asked for car parts back and they said some parts got threw away. I asked for diagnostic doc related suspension , there is none. AND The reason the night vision and driver assistance out calibration were due to the car not properly put in "service mode " before servicing! how's that happen? well apparently mechanic was not properly certified. ARE YOU KIDDING AUDI FARMINGTON HILLS?? NON-CERTIFIED MECHANIC? Am paying incomplete for repairs and non non existing suspension diagnostic? because that's what I'm getting in this transaction. I know the repairs were a SHAM, and it will take the COURT to make this right. Stay vigilant guys!! More

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