Jerron Contratto

this q5 is still falling apart. After purchase ive already had to replace thermostat, expansion tank, heater core hoses, PCV, water pump, coolant flange, all 4 tires and brakes, con After purchase ive already had to replace thermostat, expansion tank, heater core hoses, PCV, water pump, coolant flange, all 4 tires and brakes, control arms and more. The engine is totally screwed and I will provide pictures of whats going through my engine that AUDI was comfortable ripping me off on. Even after replacing all of these items im still having issues. Audi claimed with their carfax that all maintenance was done at AUDI, but when we opened the engine, every single part including manifold gaskets were glued into place with heavy amounts of silicone sealant. I purchased a used q5 here about a month ago. Within that month of leaving the dealership, the car started having issues in multiple areas that did not show any issues during the test drive. The front tire popped from being so dry rotted that i had to instantly replace all 4 tires. The air conditioning ran during test drive, but stopped working the next time i turned it on after getting home. ALL KINDS of clunking and banging coming from the front end suspension all of the sudden that made 0 noise during the test drive. Im not sure if they had the service department tighten everything enough to make it stay quiet for a couple of days, but ive never had any of my prior vehicles have THIS many problems within the first 1,000 miles of purchasing it. And as of today the thermostat failed on the vehicle leaving me with even more repairs. I get why the dealership makes you sign a piece of paper stating you wont drive the used vehicle through their showroom if you're unhappy. Tim has responded back to my reviews claiming he would love to help, but its been TWO WEEKS since leaving him a voicemail and I have not heard a peep from anyone there. More

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While they did fix the timing belt/chain issue on my 2007 A4 (at a very too-high cost), they also damaged my car and left it with a verified oil leak. As to the damage, they disabled the air-conditioning wh A4 (at a very too-high cost), they also damaged my car and left it with a verified oil leak. As to the damage, they disabled the air-conditioning while flushing and fixing the heat, and left the A/C cord dangling. That meant the refrigerant drained out. A local shop noted "clip on AC compressor was not connected." Cost me $250 to get my AC fixed, merely because it had been unplugged and then needed refrigerant. It was sloppy work by Audi Novi, forgetting to plug it back in, causing me needless expense, after gouging me on the previous repair.. I have a known oil leak to worry about due to a simple O-ring that Audi Novi could have tried to source but didn't. I'm upset and disgusted with them for causing me this trouble and extra expense and worry--on top of earlier throwing my valued notebook diary in the trash instead of walking it out to my car in their repair shop at the time. Oh my gosh, all the trouble this dealership caused me. I won't go back there, ever. I found the manager and assistant manager to be disrespectful and arrogant to me, a senior citizen, an Audi owner who dropped over $6,400 there on that repair work on an old Audi. The manager did not phone me back, the assistant manager wanted to argue, seeming to accuse me of disconnecting that AC cord,. OMG, the treatment I received at this dealership really dims the Audi brand in my estimation. More

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Dear Jerron Contratto, I am writing to follow up on several messages I have left over the past week regarding my recent service experience. Unfortunately, I have not yet received a response, and I woul several messages I have left over the past week regarding my recent service experience. Unfortunately, I have not yet received a response, and I would appreciate your attention to this matter. I brought my vehicle in for what was expected to be a routine oil change; however, the issue was not properly diagnosed or resolved during that visit. As a result, I had to return for additional service within the same week. This caused significant inconvenience and led to out-of-pocket expenses, including $250 in rental car fees. When I inquired about a loaner vehicle, I was informed there was a six-week wait, leaving me with no alternative but to secure a rental at my own expense. Given the circumstances—particularly that the initial service did not resolve the issue—I believe a reasonable reimbursement for these costs is warranted. I have been patient in waiting for a response, but I am disappointed by the lack of communication. I would appreciate the opportunity to resolve this matter directly with you and come to a fair solution. Please contact me at your earliest convenience to discuss this further. I look forward to your response. Sincerely, Katherine Parker mrskatherinel.parker@gmail.com More

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I have bought 3 cars from them the last 4 years. Every time I have bought one I always use the same sales men. Lee at Audi of Farmington Hills go beyond his job !! Every time I have bought one I always use the same sales men. Lee at Audi of Farmington Hills go beyond his job !! More

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Absolutely terrible customer service, no one at this place will return a call or a voicemail, sold me a used car and not even 8k miles later and it now needs a whole new engine after they had just put o place will return a call or a voicemail, sold me a used car and not even 8k miles later and it now needs a whole new engine after they had just put one in before I purchased it, also sold the car with all the emissions removed costing me thousands in repairs and can’t even get a call back from these clowns More

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Justin was very effective and efficient in providing the services and thank you for the same. services and thank you for the same. More

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It was a nice experience. The person helping me was very efficient and I greatly appreciate being able to get a loaner vehicle. That’s of the utmost importance to me. The person helping me was very efficient and I greatly appreciate being able to get a loaner vehicle. That’s of the utmost importance to me. More

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Super friendly staff and work was completed on time, I couldn’t ask for more! couldn’t ask for more! More

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So I had my car in there in February 2025 to have a fog light fixed and have a tuneup, I was told five times that the fog light works fine. I told them it does not. They didn't believe me or they don't wan light fixed and have a tuneup, I was told five times that the fog light works fine. I told them it does not. They didn't believe me or they don't wanna believe me or they can't fix it, anyway I took a picture tonight. I haven't driven the car since I had the service done in February. There's only 3 miles extra on it since they dropped it off a month and a half ago, it was in service and now the brakes are grinding instead of telling me when it goes in for service that I might need new brake pads. There's another problem they have to resolve. It's impossible dealing with this place you guys never get back to anybody your your service stinks. I'm stuck with you guys cause you're the only one in town close to the house. Please do better. This is awful. I've called your management. Nobody gets back. The only person who ever got back to me was a guy with nothing to do with you who worked at suburban and he made sure the last time I was there that someone, got something done to fix this car , Who the xxxx wants to spend their free time complaining about this stuff but what am I to do? Just live with it terrible customer service place is awful. I'll be lucky to see if anybody gets back to me. More

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Have worked with jerron and at least three other service people at suburban Audi over the years with two different cars. Have found them to be sharp, prompt, and friendly, looking out for me even when at ti people at suburban Audi over the years with two different cars. Have found them to be sharp, prompt, and friendly, looking out for me even when at times Audi corporate was not. The service intervals and repairs were done competently and on time, and with at least 20 visits in the last 15 years, I think that's a pretty excellent record. More

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