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Audi Novi
Novi, MI
379 Reviews
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Audi Novi
Professional, certified sales staff - Audi has certified our sales staff and the National Automotive Dealers Association has accredited our staff in the best communications practices and ethical treatment of customers.
Largest Audi dealer in the area - Audi Novi is the Audi sales volume leader in the area and we think our focus on customer satisfaction is the primary reason.
Easily accessed location - Located at 24295 Haggerty Rd in Novi, we make it very easy to get to our facility. Accessing our location from I-696 or I-275 makes for an easy commute to our dealership.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
Experienced service department - Our technicians have been trained to work specifically on Audi vehicles and have knowledge, background and hands-on experience like no other general mechanics in the area. Our ASE certified and factory trained technicians and service advisors can also provide a free multi-point vehicle inspection with every service!
* Figures current at the time this was posted.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 94 service reviews
May 02, 2026
Dear Jerron Contratto, I am writing to follow up on several messages I have left over the past week regarding my recent service experience. Unfortunately, I have not yet received a response, and I woul several messages I have left over the past week regarding my recent service experience. Unfortunately, I have not yet received a response, and I would appreciate your attention to this matter. I brought my vehicle in for what was expected to be a routine oil change; however, the issue was not properly diagnosed or resolved during that visit. As a result, I had to return for additional service within the same week. This caused significant inconvenience and led to out-of-pocket expenses, including $250 in rental car fees. When I inquired about a loaner vehicle, I was informed there was a six-week wait, leaving me with no alternative but to secure a rental at my own expense. Given the circumstances—particularly that the initial service did not resolve the issue—I believe a reasonable reimbursement for these costs is warranted. I have been patient in waiting for a response, but I am disappointed by the lack of communication. I would appreciate the opportunity to resolve this matter directly with you and come to a fair solution. Please contact me at your earliest convenience to discuss this further. I look forward to your response. Sincerely, Katherine Parker mrskatherinel.parker@gmail.com More
by Kaparker01$
Employees Worked With
December 19, 2025
Great experience. They helped set me up the Audi app since I was the 2nd owner and handled the maintenance in an efficient manner. When I had a question, they actually They helped set me up the Audi app since I was the 2nd owner and handled the maintenance in an efficient manner. When I had a question, they actually returned my phone call unlike some other experiences I’ve had in the past. Shout out to Justin for that. Definitely will be a return customer. More
by Dconz09
Employees Worked With
Justin
November 12, 2025
This Service Manager is probably the best. She keeps you informed on what is happening to your vehicle and do not leave you hanging in limbo. She keeps you informed on what is happening to your vehicle and do not leave you hanging in limbo. More
by Zephyr
Employees Worked With
Jessika Dlugosz
November 08, 2025
I really appreciated the loaner car for my recall on my vehicle. I also loved that they came to my workplace to switch the cars out when the service was finished. So convenient!! Thank you!! vehicle. I also loved that they came to my workplace to switch the cars out when the service was finished. So convenient!! Thank you!! More
by ShaRN9918
Employees Worked With
Jesica D in service
