I had some minor engine work done (changed a senor value, and grossly overcharged me. Tried to negotiate a two week plan for release of vehicle(I use car to earn money), insisted I pay in full for repair, before car could be release. I believed that it was fair request, but instead was suggested that I not to trusted(not sure where this conclusion can from, since this first time doing business at this dealership. Insults were said to me on several occasions( I suspect something very ugly was going here, because I usually have a great experience with classic Audi.
I do not recommend this dealership, if you are a male of color(I did notice that there were to sales people of color, but none in management.
To summarize, I did ask to speak with management, but was refused, I also with spoke Audi of America, and know help, seem to indifferent about how this was representing the brand.