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Audi Ontario - Service Center

Ontario, CA

4.9
1,134 Reviews

1,134 Reviews of Audi Ontario - Service Center

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February 25, 2020

Luis macias .he was great and efficient he answer all my questions about my service and recall .thank you Luis macias. Good customer service .great More

by Joseblanca10
Recommend Dealer
Yes
Employees Worked With
Luis Macias
Feb 25, 2020 -

Audi Ontario responded

Jose, Thank you for leaving Luis this 5-star review! We are so pleased that he could get you and your automotive needs efficiently taken care of! If you ever have any further questions or concerns, please do not hesitate to give us a call! We look forward to working with you again in the future! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Greg Sexton - General Manager

February 24, 2020

Superb service, as always! Although it was my son who brought the car in for service, I heard nothing but praise for Chris Davila! We are very happy with our new local dealershi More

by GM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Davila, Chris Davilia
Feb 25, 2020 -

Audi Ontario responded

We couldn't be more pleased to welcome you to our dealership and to know that our service met your satisfaction! It is our pleasure to serve you and your son in any way possible. Please don't hesitate to let us know how we may be of further assistance to you in the future! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Greg Sexton - General Manager

February 24, 2020

During the process of setting up an appointment to have my 2017 Audi Q5, 50K service, I selected service advisor Erik Garcia. As always Erick was very helpful and the service was done within reasonable t More

by monroy1308
Recommend Dealer
Yes
Employees Worked With
Erik Garcia
Feb 25, 2020 -

Audi Ontario responded

Thank you so much for your positive feedback! We are pleased to know that Erik has your confidence, and that the efficiency of our work met your satisfaction once again! We appreciate your business and look forward to continuing to provide you and your vehicle with our best care in the future! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Greg Sexton - General Manager

February 20, 2020

My car was taken care of, however, communication needs improvement. When I dropped off my car, I had no idea how long service would take and left with the impression I would get an update at the end of t More

by fatinsaleh
Recommend Dealer
Yes
Employees Worked With
Luis Macias
February 20, 2020

mixed experience I have a 2018 Q5 and have taken this car in for some ridiculous 10 times in a little bit over 2 years from buying new. Basically non-stop, small issue More

by Paul
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Luis Macias
Feb 21, 2020 -

Audi Ontario responded

Hi Paul, Thanks for the feedback here and the nice comments about Luis. I am well aware of the situation and making sure we are taking every action possible to resolve these challenges and minimize this inconvenience. I am truly sorry this has happened but please know we are working to get this done right. We will certainly take into account the hardship this has causes and will look for ways to minimize this. If at any time you have any questions or concerns please reach out to me directly. Philip Macias Service Manager Audi Ontario 909-292-9700

February 18, 2020

Luis Macias is an awesome service rep. Great communication and understanding of what I wanted- made it easy- couldn’t be happier with my visit Thank you Luis More

by Singlecam
Recommend Dealer
Yes
Employees Worked With
Luis Macias
Feb 18, 2020 -

Audi Ontario responded

Thank you for leaving Luis this 5-star review! We are so pleased that he could get you and your needs taken care of efficiently! He will be proud to know how greatly you valued his service. Please let us know how he and the team may be of further assistance to you in the future! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Greg Sexton - General Manager

February 15, 2020

Erik Garcia was extremely helpful in servicing our Audi Q7. There was an issue with our brakes and we needed a tire rotation. I also thought there was a problem with locking and unlocking our vehicle witho More

by Lynn
Recommend Dealer
Yes
Employees Worked With
Erik Garcia
Feb 18, 2020 -

Audi Ontario responded

Lynn, Your safety and satisfaction are of the utmost importance to us, and we are overjoyed that Erik could get each of your needs thoroughly resolved. He certainly is a wonderful asset to our dealership. Please let us know if he or the team may be of further assistance to you in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Greg Sexton - General Manager

February 12, 2020

Your staff was great and polite. The environment is always clean, bright, and full of drinks, snacks, and fruits. I could sit there for relax and wait for service while reading magaz More

by AudiF
Price
Recommend Dealer
Yes
Employees Worked With
Luis Macias
Feb 12, 2020 -

Audi Ontario responded

Thank you for leaving us this wonderful review! We always aim to provide our customers with 5-star service and deals, and we are overjoyed that your recent service experience met your satisfaction! It is our pleasure to assist you in any way possible, and we look forward to continuing to provide you and your vehicle with our best care in the future! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Greg Sexton - General Manager

February 11, 2020

I would like to thank service manager Luis Macias. The service provided from Audi Ontario was superb a very easy process. From the moment I dropped off my vehicle to be diagnosed the process was in and ou More

by LAINA DEVINA
Recommend Dealer
Yes
Employees Worked With
Jennifer Service Team member and Technician who helped diagnose problem., Luis Macias
Feb 11, 2020 -

Audi Ontario responded

Elaine, Thank you for taking the time to leave Luis this excellent review! It is a pleasure to know that he took exceptional care of you throughout the entirety of your service, and that he was able to make your experience as seamless as possible. We are so glad that our work met your satisfaction, and we look forward to continuing to provide you and your vehicle with our best care in the future. Thank you for confiding in our dealership with your service needs! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Greg Sexton - General Manager

February 05, 2020

Best service ever. My car had a recall on it, the service was absolutely awesome and it does not matter if the car was being fixed for free. Service is best to all customers. The vehicle was fixed in a tim More

by bilal_elali
Recommend Dealer
Yes
Employees Worked With
Jacob Narasky
Feb 05, 2020 -

Audi Ontario responded

Thank you so much for your positive review! Your safety and satisfaction are our priorities, and we are pleased that we could get your automotive needs efficiently taken care of. It is our pleasure to assist you in any way possible. Please don't hesitate to let us know how our team may serve you again! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Greg Sexton - General Manager

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