Audi Ontario - Service Center

Superb service, as always! Although it was my son who brought the car in for service, I heard nothing but praise for Chris Davila! We are very happy with our new local dealershi Although it was my son who brought the car in for service, I heard nothing but praise for Chris Davila! We are very happy with our new local dealership. More

During the process of setting up an appointment to have my 2017 Audi Q5, 50K service, I selected service advisor Erik Garcia. As always Erick was very helpful and the service was done within reasonable t my 2017 Audi Q5, 50K service, I selected service advisor Erik Garcia. As always Erick was very helpful and the service was done within reasonable time. More

mixed experience I have a 2018 Q5 and have taken this car in for some ridiculous 10 times in a little bit over 2 years from buying new. Basically non-stop, small issue I have a 2018 Q5 and have taken this car in for some ridiculous 10 times in a little bit over 2 years from buying new. Basically non-stop, small issues. It took them 5-6 times to fix the backup camera issue and annoying noise from the steering wheel never goes away I will be there about the 4th time for this issue. I really think Audi should reimburse my gas for these excessive number of trips. However, as much as I understand, a dealership is not really responsible for quality of the cars, they just sell them and provide service. Luis Macias from their service team stood out and took care of me. I know his is not the responsible technician. I am very disappointed with my car and highly suspect if this technical team is up to challenge but Luis is my guy. I never felt Luis is not on my side. More

Luis Macias is an awesome service rep. Great communication and understanding of what I wanted- made it easy- couldn’t be happier with my visit Thank you Luis communication and understanding of what I wanted- made it easy- couldn’t be happier with my visit Thank you Luis More

Erik Garcia was extremely helpful in servicing our Audi Q7. There was an issue with our brakes and we needed a tire rotation. I also thought there was a problem with locking and unlocking our vehicle witho Q7. There was an issue with our brakes and we needed a tire rotation. I also thought there was a problem with locking and unlocking our vehicle without the remote. Turns out I was doing it wrong. He was so nice and polite in pointing it out to me. Really appreciated that. Erik is a true asset to the Audi of Ontario team. More

Your staff was great and polite. The environment is always clean, bright, and full of drinks, snacks, and fruits. I could sit there for relax and wait for service while reading magaz The environment is always clean, bright, and full of drinks, snacks, and fruits. I could sit there for relax and wait for service while reading magazine or watch tv rather than take a shuttle if I do not need it. Overall, the price for oil change is reasonable as well. Thank you for Luis to take care the oil change service of my car. More

I would like to thank service manager Luis Macias. The service provided from Audi Ontario was superb a very easy process. From the moment I dropped off my vehicle to be diagnosed the process was in and ou service provided from Audi Ontario was superb a very easy process. From the moment I dropped off my vehicle to be diagnosed the process was in and out. Received an email regarding the repairs needed decided to proceed with those repairs as they were still covered under the warranty. Luis Macías and his team there at Audi Ontario had a loaner vehicle ready for me to go. Which by the way I happened love the 2019 A4 a newer model then mine.. Was just wow... So smooth. However I did miss my Audi A4 and when it was ready again an easy process to pick it up. Repairs were done on my vehicle and it feels great. I would really like to thank Luis Macias for going above and beyond to accommodate my time frames and fixing my vehicle. Much appreciated, Elaine Hernandez More

Best service ever. My car had a recall on it, the service was absolutely awesome and it does not matter if the car was being fixed for free. Service is best to all customers. The vehicle was fixed in a tim was absolutely awesome and it does not matter if the car was being fixed for free. Service is best to all customers. The vehicle was fixed in a timely manner. The dealer also offered me a ride back home after I left my car. More

Customer Service EXCELLENCE On Monday, January 20, I brought my Audi A3 Wagon in for oil change and tire rotation. Jake (can't remember last name but he had a killer mustache) fr On Monday, January 20, I brought my Audi A3 Wagon in for oil change and tire rotation. Jake (can't remember last name but he had a killer mustache) from customer service greeted me warmly and let me know all about my service plans. He then guided me to the waiting room ... comfortable waiting room, that it!. A while later, Jake came to get me as my service was finished, I then paid my bill with a very lovely and smiling young lady. Nope, I don't remember her name either, sorry. I would absolutely recommend Audi Ontario to all of my friends. Well, those who drive an Audi. Thanks David Glick More