Audi Ontario - Service Center

Great customer service This is a long overdue review, my Q7 had a small issue with emissions and Chris Davila brought a loaner vehicle to my home and towed my truck to deale This is a long overdue review, my Q7 had a small issue with emissions and Chris Davila brought a loaner vehicle to my home and towed my truck to dealership. They fixed the problem and my Q7 was brought back within a few hours. Truly great customer service!! More

Service "dropped the ball" and lied My experience goes back about 3 months on my 2018 Q5. I first noticed a twitch of the windshield wipers when driving and called the dealership to ask My experience goes back about 3 months on my 2018 Q5. I first noticed a twitch of the windshield wipers when driving and called the dealership to ask. They mentioned it was not normal and to bring it in. I did and they said they reset the computer and adjusted the wipers. Bring it back if it still happens. Later, I was in for the 2nd time when I was told my the shop foreman that it was normal and to watch it and write down the occurrences. I came back in for a 3rd time because it was getting worse, twitching about 4 times in a 10 mile drive. I was told that they would contact corporate and get back to me in 1 week with a solution. Now, its been 2 weeks since my last contact with Audi and I have not heard anything from the service department. I have emailed, left messages and no one is getting back to me. I finally brought it into the dealer for the 4th time tonight and demanded that a manager (Kevin) get involved. I was told that service "dropped the ball" and never did anything. Not only that, Tim from the shop came and told me that the twitch of the wipers only occurs when you start and turn the vehicle off. I can not believe that I have been lied to and given the run around for months. To make things worse, my wipers did a full swipe on my drive home to remind me of how bad the service is. More

Great Customer Service I would give 5 out of 5 to Ron Frasier of Audi Ontario's Service Department. I took my 2019 Q5 for Eck Bond and Ron was very pleasant to talk to and I would give 5 out of 5 to Ron Frasier of Audi Ontario's Service Department. I took my 2019 Q5 for Eck Bond and Ron was very pleasant to talk to and attentive to our needs e.g. courtesy car. More

Great service Always a great experience at Ontario audi! Would highly recommend them to anyone. Chris always takes care of me in the service department. Great de Always a great experience at Ontario audi! Would highly recommend them to anyone. Chris always takes care of me in the service department. Great dealer More

Service Visit Review I had my 2018 A3 serviced at Audi Ontario this past month. My point of contact was with Adrian Madrid at the service department. He did an excellent j I had my 2018 A3 serviced at Audi Ontario this past month. My point of contact was with Adrian Madrid at the service department. He did an excellent job communicating the servicing process and I was pleasantly surprised to have all my questions and concerns addressed thoroughly. After a preliminary inspection they were quick to tell me that they needed to order a part and that the repairs wouldn't be completed until the next day. Within the hour they had me in a complementary rental vehicle of similar quality to my A3. The whole experience was quality from start to finish. The service department here does excellent work. Thanks again Adrian. More

Attentive and thorough It has been convenient to have Audi Ontario so close to us. The service department specifically Erik Garcia listens to our concerns and as a team with It has been convenient to have Audi Ontario so close to us. The service department specifically Erik Garcia listens to our concerns and as a team with the service personnel and service leaders, determine the cause and strategy for repair and execute their game plan. I have a high level of confidence in their ability. More

Excellent First Experience I recently purchased an Audi for the first time. I had to make a scheduled visit to the Service Dept. Ron Frazier was friendly and very professional. I recently purchased an Audi for the first time. I had to make a scheduled visit to the Service Dept. Ron Frazier was friendly and very professional. Everyone I encountered that day seemed to care about making sure that me and my car was attended to efficiently. I will definitely return to this dealership again and again when necessary. More

Great Help! Adrian was overall friendly and helped with my concerns. I was able to get an Uber ride to the mills mall while I waited for my car to be finished. on Adrian was overall friendly and helped with my concerns. I was able to get an Uber ride to the mills mall while I waited for my car to be finished. once it was done an Uber be picked me up and I was out of the dealership in no time. More

Service Erik Garcia is very well knowledgeable about servicing my vehicle. I prefer to deal with Erik every time there is a need for service on my car. Nothi Erik Garcia is very well knowledgeable about servicing my vehicle. I prefer to deal with Erik every time there is a need for service on my car. Nothing against other staff, Erik and I have a good rapport and I choose to deal with him for all my service need. More