Audi Ontario - Service Center

Service Department is Excellent Chris and team were very helpful especially going into a holiday weekend. I waited for my car at the dealer even though they offer Uber / Shuttle ser Chris and team were very helpful especially going into a holiday weekend. I waited for my car at the dealer even though they offer Uber / Shuttle service. I was out of there fast! Also spoke with Yalonda regarding leasing options, she was very helpful and informative even after I told her how long until my lease was up. More

Great service from Chris Davila We received a recall notice from Audi and Chris Davilia verified that our Audi Q5 has no problems. Thanks for your excellent service Chris! Thanks! We received a recall notice from Audi and Chris Davilia verified that our Audi Q5 has no problems. Thanks for your excellent service Chris! Thanks! More

Excellent Service Department Ontario Audi recently serviced my Audi Q5. I dealt with Chris Davila and his service approach was excellent. He met me at my vehicle, addressed me by Ontario Audi recently serviced my Audi Q5. I dealt with Chris Davila and his service approach was excellent. He met me at my vehicle, addressed me by my name, and was totally prepared to check in my vehicle, put me in the loaner, and send me on my way. He kept me informed when my vehicle was ready to be picked up and had everything ready when I arrived. He was a great young man to deal with...very professional...I look forward to dealing with him again. More

5 star service Dropped off my S6 for an airbag sensor recall, the work was carried out and the car was checked over. Clean dealership with a focus on its customers, Dropped off my S6 for an airbag sensor recall, the work was carried out and the car was checked over. Clean dealership with a focus on its customers, very refreshing. Nice showroom and good staff. More

Audi Ontario Review We took our A8 in for service, and a consistent problem with the front end. The service team, specifically Chris Davila, kept us informed as they went We took our A8 in for service, and a consistent problem with the front end. The service team, specifically Chris Davila, kept us informed as they went through the process to find and fix the problem. After a short time they found the problem and were able to fix it. I had gone online prior and read sad stories of dealerships not being able to fix this problem for others. Audi Ontario came through. Thanks team!! More

Great customer service This is a long overdue review, my Q7 had a small issue with emissions and Chris Davila brought a loaner vehicle to my home and towed my truck to deale This is a long overdue review, my Q7 had a small issue with emissions and Chris Davila brought a loaner vehicle to my home and towed my truck to dealership. They fixed the problem and my Q7 was brought back within a few hours. Truly great customer service!! More

Service "dropped the ball" and lied My experience goes back about 3 months on my 2018 Q5. I first noticed a twitch of the windshield wipers when driving and called the dealership to ask My experience goes back about 3 months on my 2018 Q5. I first noticed a twitch of the windshield wipers when driving and called the dealership to ask. They mentioned it was not normal and to bring it in. I did and they said they reset the computer and adjusted the wipers. Bring it back if it still happens. Later, I was in for the 2nd time when I was told my the shop foreman that it was normal and to watch it and write down the occurrences. I came back in for a 3rd time because it was getting worse, twitching about 4 times in a 10 mile drive. I was told that they would contact corporate and get back to me in 1 week with a solution. Now, its been 2 weeks since my last contact with Audi and I have not heard anything from the service department. I have emailed, left messages and no one is getting back to me. I finally brought it into the dealer for the 4th time tonight and demanded that a manager (Kevin) get involved. I was told that service "dropped the ball" and never did anything. Not only that, Tim from the shop came and told me that the twitch of the wipers only occurs when you start and turn the vehicle off. I can not believe that I have been lied to and given the run around for months. To make things worse, my wipers did a full swipe on my drive home to remind me of how bad the service is. More

Great Customer Service I would give 5 out of 5 to Ron Frasier of Audi Ontario's Service Department. I took my 2019 Q5 for Eck Bond and Ron was very pleasant to talk to and I would give 5 out of 5 to Ron Frasier of Audi Ontario's Service Department. I took my 2019 Q5 for Eck Bond and Ron was very pleasant to talk to and attentive to our needs e.g. courtesy car. More

Great service Always a great experience at Ontario audi! Would highly recommend them to anyone. Chris always takes care of me in the service department. Great de Always a great experience at Ontario audi! Would highly recommend them to anyone. Chris always takes care of me in the service department. Great dealer More

Service Visit Review I had my 2018 A3 serviced at Audi Ontario this past month. My point of contact was with Adrian Madrid at the service department. He did an excellent j I had my 2018 A3 serviced at Audi Ontario this past month. My point of contact was with Adrian Madrid at the service department. He did an excellent job communicating the servicing process and I was pleasantly surprised to have all my questions and concerns addressed thoroughly. After a preliminary inspection they were quick to tell me that they needed to order a part and that the repairs wouldn't be completed until the next day. Within the hour they had me in a complementary rental vehicle of similar quality to my A3. The whole experience was quality from start to finish. The service department here does excellent work. Thanks again Adrian. More