Audi Owings Mills

Great Experience My experience with Audi Owings mills was wonderful! Scott Staley was helpful from the get go in showing multiple car options, and during the test driv My experience with Audi Owings mills was wonderful! Scott Staley was helpful from the get go in showing multiple car options, and during the test drive. Robert helped explain different warranty options to best fit my needs. I am in love with my new car, and Audi held true in their warranty package when I got a flat tire within the first week. Thanks again! More

Great Test Drive Sealed the Deal Yesterday, I test drove a 2018 Audi S4 with Jim. His knowledge of the car and all the tech was incredible. He can hold a great conversation, but best Yesterday, I test drove a 2018 Audi S4 with Jim. His knowledge of the car and all the tech was incredible. He can hold a great conversation, but best of all, he doesn't get scared when you drive it like you own it. If you're buying an S car, you most likely drive with spirit. After the drive, there was no way I was leaving without the car. The whole Audi dealership experience was the best I've had when buying a car. They also gave a very fair price for my trade in. A few more years and I plan to go back for an RS. Thanks for a great experience, love love love the new car. -Aaron More

Great wonderful experience The service writer was patient and excellent in helping me with schedule appointment and providing an electric loaner car to use. The car was ready on The service writer was patient and excellent in helping me with schedule appointment and providing an electric loaner car to use. The car was ready on time and cleaned. More

5 stars for DuBois Kelly and the Audi OM team! DuBois and his team were a please use to work with. They were all very patient, knowledgeable, and honest. I would certainly buy another car from DuBo DuBois and his team were a please use to work with. They were all very patient, knowledgeable, and honest. I would certainly buy another car from DuBois and the team at Audi Owings Mills! More

Helpful and polite The customer service was very good and they were very welcoming. The service was efficient and just an overall good vibe from the workplace. Definite The customer service was very good and they were very welcoming. The service was efficient and just an overall good vibe from the workplace. Definitely recommend. More

Maintenance Always love doing business with this dealership. From the time I purchased my car three years ago to my annual maintenance checkup and beyond-they hav Always love doing business with this dealership. From the time I purchased my car three years ago to my annual maintenance checkup and beyond-they have been top notch from the GM Robert Hess to my service advisor Jess Wildasin. Good group of folks! More

First Service Great experience. Easy to make an appointment. Minor stuff for a 3000 mile oil change but the Service Advisor was knowledge and nice. Car in on time a Great experience. Easy to make an appointment. Minor stuff for a 3000 mile oil change but the Service Advisor was knowledge and nice. Car in on time and out on time as promised. More

Oil change The service was fast and efficient. Tom was friendly.and helpful. He provided a courtesy ride home and called to offer to pick me up. Great Service! The service was fast and efficient. Tom was friendly.and helpful. He provided a courtesy ride home and called to offer to pick me up. Great Service! More

Twisted??? I purchased a 2018 Audi A5 Sportback that was used by the dealership as a Loaner Vehicle for it’s customers on Friday June 14, 2019 But before I purch I purchased a 2018 Audi A5 Sportback that was used by the dealership as a Loaner Vehicle for it’s customers on Friday June 14, 2019 But before I purchased it I inquired why wasn’t it listed as a CPO {CERTIFIED PRE OWNED} vehicle because I wouldn’t purchase it unless it was. I was told that the dealership would make it a CPO and add an additional year to the manufacturers coverage if I purchased, so I did. Upon closing the deal signing all of the paperwork and presenting a check I was shown the CERTIFIED PRE OWNED WARRANTY CERTIFICATE stating that the vehicle would have one additional year added to the back end of the Manufactures 4-Year Plan. So here’s where things got “Twisted” Before leaving the dealership with all of my paperwork and both sets of keys I made a call to my Insurance Company to have the car covered. While on the phone talking to my Insurance Agent I stopped to thank the management and wish them a Happy Father’s Day. Needless to say I put my extra car key down along with the CPO WARRANTY CERTIFICATE on a desk and left the dealership. The next morning Saturday June 15th I received a text message that I left my extra car key at the dealership. Upon returning to the dealership to retrieve my belongings I was given the key but no CPO WARRANTY. I questioned my salesperson about it and was told that she would check around to try and locate it. I have returned to the dealership on two additional occasions and spoke with a manager about it and still as of today July 4th I’m without my CPO WARRANTY. Would you say that maybe they’re trying to get out of providing me with the additional year of Warranty Coverage or what??? More

GREAT EXPERIENCE EVERY TIME Thank you for making it so easy to service ! Everyone in the dealership is welcoming . Jess you always go above and beyond to make sure that every Thank you for making it so easy to service ! Everyone in the dealership is welcoming . Jess you always go above and beyond to make sure that everything is taken care of! I highly recommend you for your professionalism , knowledge and efficiency! More