Audi Oxnard

SOLD ME A BAD CAR!! I went to DCH Audi to see what they had in used car inventory. I was originally looking for a Ford Edge, but seeing as they didn't have one that they I went to DCH Audi to see what they had in used car inventory. I was originally looking for a Ford Edge, but seeing as they didn't have one that they could get in my price range I asked the salesman what they did have in my price range. He looked through his system and couldn't come up with anything when the manager hollered out to show us a 2005 Volkswagen Touareg that was on the lot. The salesman jumped up very eager to show us this car. Car looked nice outside and in, minor spots of use but nothing unexpected. The salesman and manager did their "number crunching" and pretty much did whatever they had to do to get us in this car. I thought it was great at first seeing as they dropped the price a bit and everything to get it in our loan range. Little did I know this car was no good. We got the car, loved it for about the first three months, ran fine and is a very strong and sturdy car just like we wanted. Went out to the car one morning and it wouldn't start. We thought we maybe just left a light or something on so we jump started the car and went on about our business. Car wouldn't start again when we left where we had gone. Long story short, I replaced the battery but continued to have the same problem a few days later. I called the dealership and asked what was going on and all they told me was "you didn't get the extended warranty so we can't help you." I argued with the service manager for a short bit and he agreed to look at the car but said he would give me two free hours of "diagnosis". I took the car and they Completely wasted two hours of my time doing something that should have only taken about thirty minutes then he wanted to charge me $125/hour to diagnose a car that they sold me not working. I told him no and went elsewhere and the car has been through three batteries and over $1000.00 worth of service and still does not start. THEY SOLD ME A LEMON! and did not want to do anything to help me. Now that I look back at it, they weren't ever helping me with price to begin with, they were just eager to get this car off of their lot and I was the perfect candidate due to having very limited loan parameters. I am now stuck with this car upside down on my loan and it has been nothing but money lost and headaches. I would not recommend this dealership to anyone Ever! More

Enjoyable & friendly We had a very enjoyable experience & would definitely recommend this dealership. Robert was friendly and easy to work with. Overall we would definite We had a very enjoyable experience & would definitely recommend this dealership. Robert was friendly and easy to work with. Overall we would definitely use this dealership to purchase another car. More

You're Doing It RIGHT ! The Service Team at DCH Audi Oxnard really has their act together. I recently came back to them (prior A6s) after poor experiences at the SB and We The Service Team at DCH Audi Oxnard really has their act together. I recently came back to them (prior A6s) after poor experiences at the SB and Westlake Audi dealerships. DCH has a solid team of support folk and techs in place who fix things right the first time. A starting issue on my A7 which plagued the car almost daily was quickly resolved - this is after 10 months of complaints to Westlake to no avail. DCH also has a large enough loaner pool to support their service targets (daily service needs) and I can only say great things about their customer care and follow up. In an industry flooded by high turnover, the DCH service team has stayed solid and consistent. If you own an Audi, this is the place to go for service - no matter the distance you need to go. Drop the car off , get a loaner, shop, eat, golf, whatever - but don't worry because they are taking care of your Audi issues. Also, if you own or manage an Audi dealership, this is the place to go and learn how to do it right! John Witham keep up the great work and team building.... Stephanie Trejo you're awesome - you're helping John make it look easy and keep it all flowing right ! More

My very first vehicle purchase. I've been researching since the Fall of 2013, going back and forth with Harlan Sacks getting as much information as possible. Harlan was wonderful through the entire proce since the Fall of 2013, going back and forth with Harlan Sacks getting as much information as possible. Harlan was wonderful through the entire process. His service was excellent. Honest & thorough, that's what I was looking for, that's what I wanted and that's what I got. Thank you Harlan for exceeding my expectations. I purchased my 2014 Audi A6 on 3/21/2014 from DCH Audi Oxnard because Harlan got me the best deal and delivered on every aspect of my request, again, he was perfect. I'm from Orange County & I drove through LA traffic during Friday rush-hour to get my car from Harlan. That should say a lot. Harlan's shift ended at 5pm, but he waited until 6pm to greet my Fiance & I, and waited patiently to make sure we were comfortable and stayed the entire time until we drove off the lot after 8:00pm. The Finance Manager, David Bedy, that worked with me was great as well. All the documents to sign, he made it simple, explained everything & got straight to the point. I've heard car buying horror stories and my experience at DCH Audi Oxnard but all those thoughts to rest. Tyler, the technologist was extremely friendly and helpful. He got me up-to-date on all the functionality & technology that comes with a new Audi. It's a lot of information to take in, but he answered every single question, provided tips & best practices. He's very conscientious and polite. I highly recommend DCH Audi Oxnard if you're looking for an Audi. I did and I'm very happy with my decision. Thank you DCH Audi Oxnard!!! More

Tyler was amazing! He was friendly, personable, accommodating and well informed. It was a pleasure dealing with someone who truly cares about the product they're selling. I'm an Audi enthusiast accommodating and well informed. It was a pleasure dealing with someone who truly cares about the product they're selling. I'm an Audi enthusiast and from the moment I met Tyler I could tell he was as excited about these fabulous automobiles as I am. He answered all my questions and then some. I never felt rushed and I felt I was in the presence of a true Audi lover! What a great experience. To feel like you're being taken care of rather than just being "taken" when buying a car is a rare treat indeed. Trust is the name of the game and I can say, without hesitation, that I trusted Tyler implicitly. DCH should be proud to have Tyler represent their dealership. It was an all around excellent experience and I LOVE my new Audi! More

Our overall car buying experience at DCH Audi was very pleasant and stress free. We started with an internet inquiry to get a competitive pricing and avoid the stress of negotiating the price. Among all t pleasant and stress free. We started with an internet inquiry to get a competitive pricing and avoid the stress of negotiating the price. Among all the responses that we received, we chose to work with Harlan Sacks from DCH Audi. Harlan responded promptly to my inquiry. He is very professional, responsive to all my questions, and has good follow through. Harlan is also a good listener. They didn't have the model that we were looking for in their inventory but he worked diligently to find the model that was within our price specification. We also brought our kids to the dealer and Harlan attended to them and offered them snacks and refreshments and made sure that they were comfortable while waiting at the lounge. The rest of DCH Audi employees (Kenny who made all the calls to find our car, Dave who arranged all the financing and Tyler who personally delivered the car to our house and walked us through all the functionality and system controls of the car) were also very courteous, helpful and accommodating to us. Overall, we really had a great experience. We would certainly refer them to our family and friends. More