Audi Oxnard

On May 24th I went with my boyfriend to this dealership and he drove off the lot with an amazing A3. We thought all was well until a couple of weeks later he started getting phone calls from Ron Garcia, th and he drove off the lot with an amazing A3. We thought all was well until a couple of weeks later he started getting phone calls from Ron Garcia, the Finance Manager. He had my boyfriend provide a copy of his utility bills, pay stub and even a copy of his Associates and Bachelors degrees. We thought this was a little weird, so we became worried. Ron told us that he was still trying to get him approved for a loan. After hearing this my boyfriend went to the dealership everyday for a week trying to figure out what was going on. Everyday he got the run around. They said things like, "I was on hold with the bank for hours", "I couldn't get a hold of the Finance Dept." and "I'll find something out tomorrow." We spoke to Steven Dombrovsky the General Sales Manager and he was the worst. He even went as far as saying to us, "I'M GOING TO SPEAK TO YOU LIKE I SPEAK TO MY KIDS" and he called us STUBBORN just because we didn't want to sign another contract for a higher APR and higher monthly payments. After speaking to him we went from doing anything to keep the car, to just wanting to give it back! He said he sold our trade in vehicle to a private auction and that he would give us the trade in value instead. Even though the contract we signed clearly states that he had to give back any down payment and trade in vehicle if there was a breach in the contract. The only relief we got was when we finally called Audi Customer Care. They were amazing! They called the dealership to resolve the situation and by the end of the day Ron and Audi Cust. Care called back letting us know that they would be giving back the trade in vehicle and down payment. We were so relieved and finally got the car back on June 24, a MONTH later! Ron said that we would get our down payment in the form of a check the mail. We contacted him about once a week to get status on this. He said he didn't know when we would be getting it. By the 3rd week he said we should have gotten it by now and that he would call their Financial Dept. We didn't hear anything from him. So we called Audi Cust. Care a second time! They contacted the dealership and Ron called back that same day and told us that we can pick up the check. When my boyfriend got there, Ron began with the excuses and said there was a mix up. This was the worst experience we've ever had with a dealership. My boyfriend and I are both in our late 20's, but we were treated and talked to as if we were kids. I don't know how a dealership can run with a Sales Manager like Steven. This whole situation took nearly 2 month and only way anything was resolved was with the help of Audi Customer Care. I advise everyone to steer clear of DCH Audi of Oxnard. More