Audi Palo Alto

Bought my car here, but the reason you should come here is Ali from Service. He is absolutely amazing, extremely professional, expert knowledge, he’s why advisors exist and really sets up what the industry is Ali from Service. He is absolutely amazing, extremely professional, expert knowledge, he’s why advisors exist and really sets up what the industry aims to be. Definitely recommend asking for him if you ever come in for service on your car More

Great technical expertise but they can be overloaded thus work is rushed leading to quality of repair. work is rushed leading to quality of repair. More

Great experience with the team every year delivering excellent quality work and exceptional customer service. excellent quality work and exceptional customer service. More

All went well during my recently scheduled maintenance on my Audi S5 sport car. The specific person, Richard, that was the head of my maintenance work was very easy to communicate with during the process. my Audi S5 sport car. The specific person, Richard, that was the head of my maintenance work was very easy to communicate with during the process. We used telephone and texting to communicate. I think I will be set until next year now. This was the 2nd time I used this location for service on my car. Planning to use them again next year! More

Richard gave good service and explained well to all my questions. He was courteous and professional. questions. He was courteous and professional. More

The team is always so helpful and accommodating when I need service. Emergency engine light came on and they were able to assist without an appointment. need service. Emergency engine light came on and they were able to assist without an appointment. More

They have always been welcoming, polite and helpful during my purchase and recent service appointment. during my purchase and recent service appointment. More

Poor experience overall. I'm having trouble justifying continuing to patronize Audi Palo Alto. A few specifics: - Proposed a $10K fix for a minor issue (stop start malfuncti I'm having trouble justifying continuing to patronize Audi Palo Alto. A few specifics: - Proposed a $10K fix for a minor issue (stop start malfunction) on a 6 year old car - Communication was inconsistent and difficult to come by (I had to chase them) - Told me my car was ready to pickup. When I arrived the next day they said they needed "30 minutes to put the car back together", forcing me to come back yet another time. More

Absolute xxxx bags. Do not do business with these idiots. We had a verbal agreement that they would give me $55,000 for the car I was selling. They wrote up the contract Do not do business with these idiots. We had a verbal agreement that they would give me $55,000 for the car I was selling. They wrote up the contract for $50,000. I said it was wrong and then waited an hour for them to rewrite the contract. Then they marked up the car I was buying by $2,000. Again is said it wasn't right and they made me wait another hour to re-write the contract. Then after going through the final contract I notice a $2,000 "paint protection" charge that they say had already been installed and could not be removed. I stated that I wouldn't pay for that and waited another hour for them to rewrite the contract. They also owed me a difference for the car I sold and the car I bought. The way they wrote up the payment was like I was financing the car but owed -$14,000(the money I was owed) on the car. A very weird way to pay someone for their car. I overlooked the due date of this payment which was set for three months after the deal was done. They were also several days late on the payment. I contacted the District Attorney and the Better Business Bureau regarding these sleezeball car salesmen and they ignored the BBC complaint. The day after I filed the DA complaint my check arrived on my door. This dealership is shameful and dishonest. They avoided my calls and wouldn't call me back. The salesman also told me he'd have my car detailed prior to it being delivered, and it had the same marks on it as when I test drove the car. DO NOT DO ANY BUSINESS WITH THEM, YOU WILL REGRET IT. More

Great, direct communication. No issues with service. Easy scheduling and comfortable seating with snacks and drinks while you wait. No issues with service. Easy scheduling and comfortable seating with snacks and drinks while you wait. More