Audi Peabody

Great customer service!! Jon was so helpful from start to finish in the service department…I will continue to have my work done on my car, at the dealer. finish in the service department…I will continue to have my work done on my car, at the dealer. More

Excellent service and customer service is top notch. Very convenient and conscientious service managers. Clean convenient drop off and pick up and loaners are great. convenient and conscientious service managers. Clean convenient drop off and pick up and loaners are great. More

We brought our Q7 in for a tire replacement that was covered under an insurance policy we bought when we purchased the car. After telling the service manager on the phone what we were doing and that we covered under an insurance policy we bought when we purchased the car. After telling the service manager on the phone what we were doing and that we would also purchase 3 new tires, he confirmed the tire make and model and made an appointment. We also requested a loaner vehicle for the day, which was confirmed. Once arrived for the appointment, they did not have a loaner prepared but did find one for us (quite dirty). Several hours later they called telling us that we needed 4 new tires, which we already told them the day prior on the phone, and they knew nothing about the tire covered under the policy. Once that was sorted out they said they would not be able to get it done that day which was fine as we had the loaner. Six (6) days later they called us to tell us our vehicle was ready. 6 days for tires is unacceptable in my opinion. When we picked up the vehicle they tried to charge us for 4 tires, so we had to clear that up AGAIN before paying for the 3. Of all the times we’ve brought our Audi to any dealership for service it has always come back clean. When we picked up our Q7 the inside was vacuumed but the wheels and tires looked like they were dipped in cooking grease. Just not the Audi standard we’ve come to expect. More

Horrible customer service; read to end. Have been performing service here for years and finally had enough. This is not my first time experiencing something of this sort at this service center. T performing service here for years and finally had enough. This is not my first time experiencing something of this sort at this service center. The service technical who performed my oil change was great in the walkaround video. Very informative. Set up my appointment online and requested a loaner (4:30pm). This time brought in my car for just an oil change but needed to run back to a meeting at work. Was received by Jim Miscioscia who questioned gave me a hard time regarding actually getting the loaner. Maybe he missed the fact that I selected that I need the loaner when I scheduled the service online. Jim made it a point to tell me that the car was loaned out next morning and I agreed to bring it back in the morning (by the way, I believe there is a 24 hour time window after completion of service/ repairs when one can return the loaner). Received an email stating that oil change was complete and a request for approval of extra repairs (5:13pm). Missed call from a Group 1 automotive number ending in -XX63 (5:19). Another email from Jim stating that the vehicle was ready at (5:25pm), before I even made the decision of whether I was going to accept those repairs. Received another call from a Group 1 automotive number ending in -XX60 (5:45). This time I thought this may be an emergency and I GOT OFF MY WORK MEETING CALL to answer. The caller very rudely told me that I need to make it to the service center in the next 15 minutes to return the rental because they closed at 6pm. I told them that Jim and I had a conversation regarding this and that I was going to drop it off in the morning. The person had identified themselves as James, who they said was Jim’s boss and told me to make it there before 6. Then they (once again rudely) started telling me that I should have picked up their first phone call and that I would have had enough time to get there before 6pm (THIS IS ALL HAPPENIG WITH A 2 HOUR TIME FRAME). I’m sorry, but as far as I know, I make the payments for the service provided as a customer and James/Jim will not be dictating that I be there within 2 hours of dropping off my car. I told him that my current commitment was much more important than his mismanagement of loaner inventory and he replied to me by saying that I needed to be there when the service center opens at 7am next day. James proceeded to be unprofessional, rude, and maintained an loud voice until the end of the conversation. I jumped off my work call after that conversation with Jim and rushed to the service center to return the loaner vehicle and to try and catch Jim, James, and their manager in the office. I came in a very VERY politely requested to speak to James’ manager. Conveniently, Jim told me that I missed James by just a minute and that the person who James reports to does not work at that location and that I would have to speak to them by calling Audi Service Corporate (not sure how I would reach them and pretty sure there is a GM for every location). I went looking for this corporate number to call and stumbled on the audipeabody.com staff page. The staff page lists all employees in the Sales and Service departments. It also has Jim in there and the name and phone number for the General Manager, who frequently replies to reviews on here… BUT there is not one James in the Audi Peabody Team. Jim, who is in a customer facing role should be expected to know the organizational structure and direct satisfied/unsatisfied customers appropriately. After about 30 mins of digging online I was still not able to find Jim’s boss James. Forgot to mention that Jim’s email signature states James. In conclusion, I will not spend any more money at this dealership and service center. Also, to ensure that Audi and Group 1 Automotive pay attention I plan on distributing this review to appropriate people. As a result of this I do not plan on purchasing another Audi and will go with a competitor. More

Open inGreg.....I dont know where to begin. Except for Open in Greg..... I dont know where to begin. Except for outstanding customer support. Listens to and shows empathy to client's individual needs. Yo Open in Greg..... I dont know where to begin. Except for outstanding customer support. Listens to and shows empathy to client's individual needs. You are not just a $$ sign, Greg shows concern with your cars needs. I have always had high-end cars. I researched my Audi Q7 on kelly blue book and motor trend. I bought my car from "Auto house" now "Prime" in Saugus. It was not the cheapest I found. I wanted white. Problems since day one. Brakes, battery, tires, ignition. Then towed to the wrong dealership bc of the name change. I will never buy from a fly-by-night car dealer again. I walked into "Prime" only to be spoken down to as the sales associate that sold me the car ran outback. I have officially learned my lesson. I know my dad and brother were watching out for me. Sending Greg messages from above. There are still honest dealerships. They have won my loyalty. Hopefully I won't see u to soon, unless for a new ride. Sincerely, Bethany Leary More

Great experience Audi picked up my car and dropped off a loaner. They let me know they were on their way and when they were bringing my car back. Very easy process. loaner. They let me know they were on their way and when they were bringing my car back. Very easy process. More

Women goes into Audi Peabody service to pick up a car. Woman has been presented with $4000 estimate for a "stretched timing chain" for her 2014 A4. Woman declines to spend $4k - she has already spent Woman has been presented with $4000 estimate for a "stretched timing chain" for her 2014 A4. Woman declines to spend $4k - she has already spent nearly $9k on this car over the last 15,000 miles. At pickup, woman pays $200 for the "assessment". She rolls her eyes and pays it. Audi tech says he will bring out the car ASAP. . Woman waits 30 minutes + without being offered a seat or shown to waiting area. All techs and all staff in sight are male. Bro culture is thick as cigar smoke, techs seem uncomfortable with her pacing, but don't seem to be able to produce the car. Woman wonders what is going on, feels uncomfortable as bros' banter is clearly interrupted by her presence. Woman wanders to sales side, where is set upon by sales bros. She does not want a new car, she doesn't want any Audi ever again. Woman returns to service and asks where car is. Tech appears flustered, goes to "check" and says "I didn't think the vacuuming was up to par." Woman explains she needs to leave Service tech disappears again, and after another 10 minutes car appears. Car is dirty inside and out. What vacuuming job? Whatever. Woman leaves and drives to Honda dealer where she is, as of the last 10 minutes, trading in this Audi. At Honda dealer, Audi car fails to restart. Battery is dead. Wait, didn't she just just drive it out of Audi Peabody service? So this explains the mysterious delay - they were not vacuuming, they were JUMPING her car. A rather important detail the tech decided not to share with the woman, right? Battery totally dead. Woman reflects on what it's like to be a female in an Audi service center, presented with a $4k estimate, charged $200 for the "service", and then given a dirty car with a dead battery. Woman sighs. Woman has driven Audis since 1976 when she learned on an Audi Fox. Woman gives up. Woman wonders how in 2021 car dealerships can feel a return to Mad Men, where women are treated like intruders or idiots. Woman wonders when someone will think of a car dealership that actually caters to women customers. In the meantime, woman decides to write the first review she's ever written online about anything. Best wishes to all. More

This is by far the WORST service center I have been to. Long story short, I ran over a nail with a very new set of tires. I purchased this set from another dealership recently, but due to the distance I wo Long story short, I ran over a nail with a very new set of tires. I purchased this set from another dealership recently, but due to the distance I would have to drive to get serviced there, under warranty, I decided to go to Audi of Peabody (the original dealership advised that this simple repair service can be done at any dealership). In communicating with Audi of Peabody, I was once again assured this would be a simple replacement and would just need to bring my wheel & tire, receipt of purchase, and VIN to have it done under warranty. On 11/7/2020 I brought my car to the dealership and was told they didn’t have that tire on site, though I’m not sure why this wasn’t checked before they told me to bring it in. I was inconvenienced but let it go and was told I would get call by EOD the following Tuesday when the new tire came in, which I didn’t and I had to reach out myself on Friday. Upon checking the status of the tire, I was told it had come in and I also confirmed with the associate that I would only need to bring in the damaged wheel & tire, receipt, and VIN for servicing. However on 11/14/2020 around lunch time when I came in with the damaged wheel & tire, I was met with a completely different story. I was told Audi had ‘an entire process’ where they needed to have the wheel & tire on my car to take videos, pictures, and other forms of ‘evidence’ to fulfill the replacement under warranty coverage. Being as this was the second weekend of me taking it in and not having it replaced, I was frustrated to be told that I would need to put the wheel & tire back on my car for this service after confirming multiple times of the process with their associates. So, I asked 2 different associates to speak with a manager, both of which refused to even give me a card with a managers contact info. The best part about being refused to speak with a manager was then being told by a male associate that I was going to have to be nicer in order for me to get serviced, as if I wasn’t the inconvenienced party in this transaction but, was actually inconveniencing this associate for doing my business there. Unfortunately due to the matter in which I was spoken to, I walked out before I was able to get their names and elected to do business elsewhere. I then called another Audi dealership explaining the situation, and I was not only serviced within an hour, with just my wheel & tire, but was treated with respect and dignity. They also confirmed that the supposed “warranty process” of videos and pictures of the wheel on my car was false. Needless to say when my S/O and I go to purchase her new Audi and need servicing, we will drive the extra distance to avoid Ira Audi of Peabody AND I will be reaching out to Audi USA of this poor representation of the Audi Brand. More

Noticed my wives 2019 Q7 with 6k miles developed a strange chemical odor after long drives. Smelled like gear oil. I am VW/Porsche technician, I know my smells. Pulled into the dealer to get the veh strange chemical odor after long drives. Smelled like gear oil. I am VW/Porsche technician, I know my smells. Pulled into the dealer to get the vehicle checked out since its under full warranty. Service advisor smelled the inside of my car and went to speak to the service manager right away about selling me a pollen filter that's due every 2 years and 20k miles. I heard the conversation. I told the advisor that I am a tech and this is not a pollen filter. It smells from the car in general and you can smell it more if you turn on the Hvac controls. Agreed to do my 10K service while the vehicle was there. Later that day I get a phone call and the advisor is trying to tell me that it's my pollen filter causing the smell because it has leaves and berries stuck in it. Yeah, leaves and berries not gear oil. I picked up the car and right away noticed that the car was never driven to duplicate the smell. Inspected it myself after work. 5 minutes looking at the car I found a left rear differential/axle seal leaking gear oil onto the exhaust. At this point all I can say is xxx. Checked my tire pressures and fluids, not set and not topped off. THESE ARE MINIMUM REQUIRED THINGS WHEN DOING AN OIL CHANGE. Did they even do an oil change? I forgot to check my oil filter. Spoke with the advisor and he apologized and I brought the car back the next day. I get a phone call from the manager telling me since it is not a level 3 leak and because my car has lowering springs the repair will not be covered. My wife is driving around a 4 year old kid in this car smelling burnt gear oil fumes and you're telling me it's not covered because I have lowering SPRINGS? it's an suv lowered 0.9 inch. It's like saying if you load up your trunk and the vehicle sags, your axle seals will leak. Idiots. Do not trust this dealer to service your Audi. I got in contact with another Audi dealer further away and told them what happened. Their exact reply was 'xxx do lowering springs have to do with axle/differential leak?' My car is now fixed and back on the road. More

I brought my car for for AC repair and I had a bumper to bumper extended warrant that covers everything. This dealer decided to go overboard and exaggerated the hours and alignments that were not disclosed bumper extended warrant that covers everything. This dealer decided to go overboard and exaggerated the hours and alignments that were not disclosed thoroughly.Most of the service team members are harsh and not condescending. More