I started out by hammering out my price before I walked through the door with Sherri, the online specialist. Upon arrival she introduced me to Steven. He was VERY nice, super friendly, and knowledgeable about the Q5 I bought. He was enjoyable to talk with. My husband even liked him which says a lot. I am in sales and I like to cut to the chase, get to the end result, and get on my way. I don't have time to waste. My experience at the dealership was everything I prefer in a larger purchase. My overall experience from dealing with Sherri, Steven, the finance specialist, and the nice guy who helped "teach" me a few things more about my new car was great.