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Audi Plano - Service Center

Plano, TX

4.8
452 Reviews

453 Reviews of Audi Plano - Service Center

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June 01, 2025

My service manager helped me solve my car repair issues in alignment with safety and affordability. More

by debralynne1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Cabrera
May 30, 2025

Audi Plano provided exceptional service in addressing the issues with my vehicle. Service Advisor Mackenzie demonstrated outstanding professionalism and kept me well-informed throughout the entire process. More

by hy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mackenzie
May 24, 2025

The Audi Plano team are always kind, professional, and on their game!!! It’s always appreciated. More

by myallen74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian and team also the ‘greeter’ at drop off/check in
May 27, 2025 -

Audi Plano responded

Hello, we are very happy we could provide you with a positive experience! If you ever need help, just give us a call. Happy motoring!

May 22, 2025

Bryan in the service department is the reason I continue to return to the dealership. He consistently goes above and beyond to make sure you have a great customer experience. I will continue to return to More

by jason_verduzco
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan
May 24, 2025 -

Audi Plano responded

Hello, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!

May 21, 2025

Had a terrible experience with Anthony one of the service advisors. My appointment was at 11am and he checked me in after waiting 40 mins for no apparent reason as I was the only customer in the service depa More

by whachemi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Berry
May 24, 2025 -

Audi Plano responded

Hi, we appreciate you taking the time to respond. The staff at Audi Plano take our reviews very seriously. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (972) 249-0905 to discuss what we can do to help.

May 15, 2025

Attention to detail and Excellent customer service. Austin went above and beyond. Made a difference More

by Audi fan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin in the service dept
May 18, 2025 -

Audi Plano responded

Hello, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

May 15, 2025

Ebraham was Knowledgeable in regards to my repair, the process, any other questions I had and efficient in his communication and I truly appreciate the professional nature he possesses. The car drives More

by JAYME 2302
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ebraham
May 18, 2025 -

Audi Plano responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

May 04, 2025

Excellent customer service. They promised to have my car done in less than 5 hours and they stuck to their word. Thank you!! Sawyer was great to work with. More

by avalencia0205
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sawyer Hankwitz
May 07, 2025 -

Audi Plano responded

Thanks so much for the warm recommendation of the team here at Audi Plano. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 02, 2025

The quality of service and friendliness is the reason we always come back even though we have to drive 30 minutes to get there. We will always be Audi of Plano customers. More

by johngrattan22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Cabrera
May 05, 2025 -

Audi Plano responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

April 28, 2025

We had the two year maintenance and inspection on our Audi A4, and our experience was excellent! The service advisor Bryan Cabrera was most helpful and answered all our questions. We highly recommend thi More

by dick_bowen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Cabrera
Apr 29, 2025 -

Audi Plano responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

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