Audi Plano - Service Center

Had a terrible experience with Anthony one of the service advisors. My appointment was at 11am and he checked me in after waiting 40 mins for no apparent reason as I was the only customer in the service depa advisors. My appointment was at 11am and he checked me in after waiting 40 mins for no apparent reason as I was the only customer in the service department. Anthony blatantly refused to honor a service special that was sent to me and used in the past by making up exclusions that were NOT listed in the disclaimer. He was gone for hours without providing me with any updates on the progress on my car. I ended up waiting for over 4hrs at the dealership for a simple oil change. I’ve had good experience with Audi of Plano in the past but after working with Anthony, I won’t be returning for any future work on my cars. I highly encourage the Audi Plano leadership team to better train service advisors and not allow them to lie or racially profile customers. More

Attention to detail and Excellent customer service. Austin went above and beyond. Made a difference Austin went above and beyond. Made a difference More

Ebraham was Knowledgeable in regards to my repair, the process, any other questions I had and efficient in his communication and I truly appreciate the professional nature he possesses. The car drives process, any other questions I had and efficient in his communication and I truly appreciate the professional nature he possesses. The car drives like new and Im very happy. More

Excellent customer service. They promised to have my car done in less than 5 hours and they stuck to their word. Thank you!! Sawyer was great to work with. They promised to have my car done in less than 5 hours and they stuck to their word. Thank you!! Sawyer was great to work with. More

The quality of service and friendliness is the reason we always come back even though we have to drive 30 minutes to get there. We will always be Audi of Plano customers. always come back even though we have to drive 30 minutes to get there. We will always be Audi of Plano customers. More

We had the two year maintenance and inspection on our Audi A4, and our experience was excellent! The service advisor Bryan Cabrera was most helpful and answered all our questions. We highly recommend thi Audi A4, and our experience was excellent! The service advisor Bryan Cabrera was most helpful and answered all our questions. We highly recommend this dealership!! More

It was truly a great experience with Audi Plano. The professionalism and transparency is top notch. The professionalism and transparency is top notch. More

The service was excellent. Everything was taken care of and the work was done very well. They made sure to send a video update as well Everything was taken care of and the work was done very well. They made sure to send a video update as well More

This Audi Plano dealership deserves a 5 star + rating for excellence in customer service that is “second to none”. From day 1 of purchasing my dream car from this Audi Plano dealership, I have never been t excellence in customer service that is “second to none”. From day 1 of purchasing my dream car from this Audi Plano dealership, I have never been treated less than first class! So, If searching for that special vehicle coupled with outstanding and quality customer service. Look no further than this Audi Plano. Robert H. More

Thanks for taking care of me, was a little rough, but you have the right people in place. Great service! Thanks again! have the right people in place. Great service! Thanks again! More