Audi Plano - Service Center

christian was very friendly and took care of my car immediately. he kept me informed of the repairs to be completed, the price to pay and called back to keep me up to date. audi landed me a nice q5 w immediately. he kept me informed of the repairs to be completed, the price to pay and called back to keep me up to date. audi landed me a nice q5 while my car was in the shop. all repairs seemed completed as requested.my car is now running fine. i wish your sales team as was straight forward as your service team. i probably would have upgraded to a Q5 or A6 a few month back. More

Every time I drive into the dealership, Alex Fuller receives me with a HUGE smile. He gives great customer service and always has answers to my questions. He showed me how to use the valet key and how receives me with a HUGE smile. He gives great customer service and always has answers to my questions. He showed me how to use the valet key and how to activate my A/C to save energy- which the sales person forgot to mention. I think he would be great sales person and he goes above and beyond to make my experience there the BEST! Jose is another employee at the valet that is very kind and helpful! David Adame- my service advisor is extremely patient with a high maintenance customer like myself. He is quick to respond to my calls and ensures I always leave satisfied. I would definitely purchase a second car from this dealership (hopefully from Alex) and continue taking my Q5 to get serviced. I have told all my friends and acquaintances about this dealership and they are all impressed. Look forward to more great visits. Maria Romo-Ortiz More

David is my service advisor and always takes excellent care of me. He gets me in and out of there fast and explains exactly what is going to be done and how much it will cost. I needed a part and he had care of me. He gets me in and out of there fast and explains exactly what is going to be done and how much it will cost. I needed a part and he had it overnighted so I could get back in my car as soon as possible. Alex always does a terrific job getting my car sparkling clean. I appreciate the wonderful customer service and will continue to recommend Boardwalk to my friends. Thank you, Heather Money More

I recently brought my car in to pick up my plates after they had been delivered to me. I was offered a car wash by Ethan and when the car was brought back he came to inform me that my oil light came on as they had been delivered to me. I was offered a car wash by Ethan and when the car was brought back he came to inform me that my oil light came on as he pulled it forward and topped it off for me. As he was doing this, a gentleman named Alex offered to put both of my plates on for me. I literally did nothing! Wonderful job by Alex and Ethan! More

David always goes out of his way to make sure my car is taken care of. As always he goes above and beyond what I would expect. Thanks to everyone at Boardwalk for making my car service experience a great taken care of. As always he goes above and beyond what I would expect. Thanks to everyone at Boardwalk for making my car service experience a great one. More

I remember reading a few negative reviews on Yahoo about Boardwalk Audi for service, and was expecting average or sub-par service. This visit turned out way better than any of the service visits I've had at Boardwalk Audi for service, and was expecting average or sub-par service. This visit turned out way better than any of the service visits I've had at the Mercedes dealer in Plano for the past five years. The Mercedes service center is not bad in any category. My experience at Boardwalk Audi was just superior. It's not as crowded at Boardwalk, the Boardwalk loan cars are nicer than the Enterprise Mercedes rentals, and my car was waiting in the bay when I arrived for pickup. I usually had to wait 10 to 15 minutes at Mercedes at pickup time. The $0 bill for warranty-covered service was icing on the cake. More

Was in today for the free car wash. Jose greeted me and was, as always, friendly. My only complaint was that they didn't open the back and clean around the lift gate. Otherwise, the service was perfect. was, as always, friendly. My only complaint was that they didn't open the back and clean around the lift gate. Otherwise, the service was perfect. More

We have been customers of Boardwalk (Audi) for more than a decade and continue to be impressed by the level of care and assistance we receive from the employees - from sales to finance. David Adame, our ser a decade and continue to be impressed by the level of care and assistance we receive from the employees - from sales to finance. David Adame, our service adivsor, is a terrifice ambassador for the dealership; he is always friendly, has a smile on his face, and maintains a can-do attitude no matter how obviously busy he might be. More

I ran over a nail in the road on the way into work on a Monday morning. I was almost to work when the warning light on my dash came on notifying me of low tire pressure in my front left tire. I decided t Monday morning. I was almost to work when the warning light on my dash came on notifying me of low tire pressure in my front left tire. I decided to pull into Audi Service without an appointment, hoping they could help detect the issue and put me in a rental car so I could make it to work on time. Instead, when I got there, I was pleasantly and quickly greeted by Jose, who noticed the nail right away. He introduced me to Christian who then promised me to have it fixed in 5 min. and to wait in the waiting room while they plugged the hole. Jose came and got me when it was complete. The entire process probably took less than 10 min and I was on my way to work again. I was thrilled. I am consistently pleased every time I've been to Audi service at Boardwalk Audi. They are efficient, honest, and very professional every time I visit. More

Christian is always warm, friendly and very knowledgeable. I count on him to keep my car running smoothly. In the many years I've been using this dealership, I've always been pleased with the s knowledgeable. I count on him to keep my car running smoothly. In the many years I've been using this dealership, I've always been pleased with the service. More