Audi Plano - Service Center

I remember reading a few negative reviews on Yahoo about Boardwalk Audi for service, and was expecting average or sub-par service. This visit turned out way better than any of the service visits I've had at Boardwalk Audi for service, and was expecting average or sub-par service. This visit turned out way better than any of the service visits I've had at the Mercedes dealer in Plano for the past five years. The Mercedes service center is not bad in any category. My experience at Boardwalk Audi was just superior. It's not as crowded at Boardwalk, the Boardwalk loan cars are nicer than the Enterprise Mercedes rentals, and my car was waiting in the bay when I arrived for pickup. I usually had to wait 10 to 15 minutes at Mercedes at pickup time. The $0 bill for warranty-covered service was icing on the cake. More

Was in today for the free car wash. Jose greeted me and was, as always, friendly. My only complaint was that they didn't open the back and clean around the lift gate. Otherwise, the service was perfect. was, as always, friendly. My only complaint was that they didn't open the back and clean around the lift gate. Otherwise, the service was perfect. More

We have been customers of Boardwalk (Audi) for more than a decade and continue to be impressed by the level of care and assistance we receive from the employees - from sales to finance. David Adame, our ser a decade and continue to be impressed by the level of care and assistance we receive from the employees - from sales to finance. David Adame, our service adivsor, is a terrifice ambassador for the dealership; he is always friendly, has a smile on his face, and maintains a can-do attitude no matter how obviously busy he might be. More

I ran over a nail in the road on the way into work on a Monday morning. I was almost to work when the warning light on my dash came on notifying me of low tire pressure in my front left tire. I decided t Monday morning. I was almost to work when the warning light on my dash came on notifying me of low tire pressure in my front left tire. I decided to pull into Audi Service without an appointment, hoping they could help detect the issue and put me in a rental car so I could make it to work on time. Instead, when I got there, I was pleasantly and quickly greeted by Jose, who noticed the nail right away. He introduced me to Christian who then promised me to have it fixed in 5 min. and to wait in the waiting room while they plugged the hole. Jose came and got me when it was complete. The entire process probably took less than 10 min and I was on my way to work again. I was thrilled. I am consistently pleased every time I've been to Audi service at Boardwalk Audi. They are efficient, honest, and very professional every time I visit. More

Christian is always warm, friendly and very knowledgeable. I count on him to keep my car running smoothly. In the many years I've been using this dealership, I've always been pleased with the s knowledgeable. I count on him to keep my car running smoothly. In the many years I've been using this dealership, I've always been pleased with the service. More

I brought my car in because the "under inflated" light was on. Jose was very friendly and courteous. Service was prompt - total time spent was 30-40 minutes, which I really appreciated b inflated" light was on. Jose was very friendly and courteous. Service was prompt - total time spent was 30-40 minutes, which I really appreciated because I was on my lunch break and had limited time. Thanks again, Jose and Boardwalk Audi! More

Jose is a service ROCK STAR...professional, helpful and efficient. He is the kind of employee every business owner would love to have. He clearly takes pride in his work and respects his customer's busy s efficient. He is the kind of employee every business owner would love to have. He clearly takes pride in his work and respects his customer's busy schedules. More

I took my car in for a state inspection today and spoke to Jose in the service department. He was incredibly helpful and always ensures that my car is ready on time, washed and comes to get me from the sh to Jose in the service department. He was incredibly helpful and always ensures that my car is ready on time, washed and comes to get me from the showroom when I decide to go for a wonder away from the service area waiting area. More

When I arrived unannounced in the garage, Jose immediately greeted me and assured me he would immediately address the minor service with my vehicle and get it washed and returned to me quickly. A immediately greeted me and assured me he would immediately address the minor service with my vehicle and get it washed and returned to me quickly. Alex, my ever friendly host escorted me to the lounge and within 30 minutes both Jose and Alex were back to walk me to my clean, cool and ready to go TT. Alex also took the time to show me how to resolve future similar issues on my own and I was off. Although not often needed, I've always had a pleasant experience with the Boardwalk Audit service group. Thanks guys! More

When I first bought my 2010 Q7 I had a terrible experience with the service department. I would call the dealership in advance before bringing my car in and not receive a phone call back. I finally experience with the service department. I would call the dealership in advance before bringing my car in and not receive a phone call back. I finally decided to take my car to the service department and the first time was awful. I sat in my car and no one even bothered to acknowledge me for some time. I was so disappointed but it was the closest dealership for service. The next time i came the service advisors were inattentive as usual but a gentlemen greeted me when I pulled up by the name of Alex Feller and he was absolutely a delight. He is the ONLY reason I kept coming back to Boardwalk Audi-Plano. He would always greet me with a smile and was very helpful. He told me that the dealership was going through some changes and things would get better. He introduced me to Christian Greer and David Adame and that made a world of difference. They too were on top of their game and great to work with. After one year of owning my car I would say that Boardwalk Audi's service department has definitely turned things around. I'm so pleased with the service I receive and now and i look forward to taking my car in instead of dreading it. More